IDC-IL Webcast on Enterprise Content Collaboration

Copyright © Intralinks 2014 all rights reserved
Enterprise Content
Collaboration and
Intralinks VIATM
Melissa Webster
VP, Content & Digital Media
IDC
Sri Chilukuri
VP Product Marketing
Intralinks

The Evolution of Content Collaboration: How User Needs
Are Driving New Platform Requirements
Melissa Webster
VP, Content & Digital Media Technologies
@mwebster_idc

Growth of Mobile Internet…
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 3
Worldwide
Internet
Users
(B)
0.0
1.0
2.0
3.0
4.0
2010 2011 2012 2013 2014 2015 2016 2017 2018
Worldwide
Internet
users
(B) Mobile
Internet
Users

…Is Transforming the Way We Work
§  More than two thirds of information workers use a mobile device
for work purposes today
§  Vast majority of corporate networks support employee-owned
devices (BYOD) today
§  Majority of information workers collaborate with people outside
their organization on a weekly basis
§  File sync and share is the most common use case for bring your
own application (BYOA)

Rapid Adoption of File Sync & Share…
5
Yes,
implementing a
solution, IT will
support Yes, evaluating
solutions, IT will
support
Yes, plan to
implement in next
18 months, IT will
support
Don't know
No, and we forbid
users to self-
adopt
No, and users
haven't
expressed any
need
No, but we allow
users to self-
adopt
Yes, have
standardized on a
solution, IT
supports
% of Respondents
Q: Has IT deployed, or does IT plan to deploy, a SaaS file sync/share solution to users?
n=485, US/UK/France/Germany; IDC’s ECM Strategy Survey, October 2013
38%
14%
11%
6%
10%
8%
7% 6%
45%

…At the Expense of SharePoint
6
0 20 40 60 80 100
Web sites
Enterprise social platform
Imaging
Collaboration/team sites
Portals
Content/records management
Workflow
Using Plan Next 2 Years No Plans/DK
Q.  Is your organization currently using or planning to use Microsoft SharePoint for…
% of Respondents
n=485, US/UK/France/Germany; IDC’s ECM Strategy Survey, October 2013
Portals and Collaboration/team
sites have historically been the
leading use cases for SharePoint.
Huge drop here!

FS&S Has High Value as a User Interface/
“System of Engagement”
7
N=485, US/UK/France/Germany; IDC’s ECM Strategy Survey, October 2013 Percentage that
agreed/strongly agreed with each item on a 1-5 scale.
% of Respondents
Light-weight' content
Can replace SharePoint
Help to offload IT support
Give IT a platform for
Ease of access/sharing
0 10 20 30 40 50 60

But FS&S Does Not Address All Users’ (Content)
Collaboration Needs
§  Users need seamless integration with productivity tools (e.g.
Microsoft Office)—especially on mobile devices
§  Information needs to be more “findable”—with relevant content
pushed or recommended to users in context (“content finds the
user”) so users don’t need to search for it. (This helps with expert
identification too, and knowledge management.)
§  Users need access to existing enterprise information
•  FS&S requires information to be uploaded to the cloud before it’s accessible
•  This means information workers are forced to use multiple UIs/applications
to find/access information

FS&S: Disconnected Content
§  Content that’s uploaded to the FS&S cloud loses all of its context:
•  Links to enterprise applications (and other systems of record)
•  Metadata (when created/changed, by whom; when accessed, by whom; ranking/rating/
commenting and activity via social graph
•  Access rights
•  Triggers/workflows/notifications
•  Any business process context is lost
§  Cloud copy and original copy are two different and entirely unrelated
files:
•  Storage duplication, bandwidth costs
•  Users are left to organize information to make it more findable using folder hierarchies and
file naming conventions
•  Users also have to essentially reimplement access rules on the content they upload
•  The cloud copy can’t be linked back to the original, so the audit trail on the original content
is broken

And FS&S Is Certainly Not a “System of Record”
§  Missing:
•  Governance and compliance
•  Metadata management
•  Workflow
•  Advanced security
§  Growing awareness of FS&S limitations:
•  About half of companies say FS&S solutions create new silos of information—
and fresh governance challenges
•  About half agree FS&S needs to be integrated with ECM systems
•  Information leakage stories in the press that demonstrate importance of
enterprise-grade security—and the difficulty of entrusting sharing rules entirely
to users

Continuum of Content Collaboration Needs
11
Ad Hoc Semi-Structured Structured
•  File sharing with internal/external stakeholders
•  File syncing—access to personal/team files
•  Analytics and visibility into file usage
•  Secure collaboration
•  Team sites and business networks
•  Projects and task management
•  Analytics and visibility into collaboration
process
•  Business process optimization, decisioning
•  Extending enterprise applications
•  Access to existing enterprise information

Changing Attitudes About Cloud on the ECM Side
12
0 10 20 30 40 50 60
Uuncomfortable storing enterprise content
in SaaS or public cloud
Deploying/want to deploy ECM in private
cloud
We're moving/want to move to a SaaS
ECM solution
Hybrid ECM solution (cloud file sync/share
with on-premise ECM) is very attractive
Proliferation of content on team sites is a
compliance/governance challenge
n=485 IT respondents
IDC’s ECM Strategy Survey, October 2013; US/EMEA. Percentage that agreed/strongly agreed with each statement (4 or 5 on 1-5 scale).
% of Respondents

Convergence of Collaboration and Content Management
13
Collaboration
§  File sync & share
§  Secure team
collaboration
Content Management
§  Workflow
§  Metadata
§  Governance
“Systems of
Engagement”
“Systems of
Record”
Requires a Platform Approach
•  APIs, SDKs
•  Content & application
integration
•  Security, analytics, etc.
“Consumer IT” “Enterprise IT”
ECC

Key Capabilities for an Enterprise Content
Collaboration (ECC) Platform
ü  Ability to support ad hoc, semi-structured and structured collaboration
ü  High quality user experience that makes users maximally productive—
particularly on mobile devices
ü  Built-in/seamlessly integrated collaborative capabilities (viewing, authoring and
annotation tools; team site capabilities; tasks and notifications; content
recommendations; integrations with social and other tools, etc.)
ü  Support for governance and compliance, eDiscovery and legal hold, DLP, etc.
ü  Integration with enterprise content sources and applications—so companies
can leverage their existing investments and content assets (and in context!)
ü  Comprehensive analytics and monitoring
ü  World-class security, to ensure that the most sensitive and confidential
information is always protected—even when downloaded
ü  Performance, scalability and high availability

Essential Guidance
§  Reset your expectations to reflect broader ECC needs:
•  FS&S alone is just a point solution—and a new set of silos. As usage
grows, so will your governance and risk challenges.
§  Choose an ECC vendor that:
•  Understands cloud and the convergence of content + collaboration
•  Can address the full continuum of content collaboration needs
•  Approaches from a platform perspective. Pick a vendor that provides a
horizontal solution that can be tailored for unique industry needs
•  Fosters a strong partner ecosystem, locking in future value

1
2
3
4
17
Agenda
Intralinks VIATM – the Enterprise Message
Product Demo – Intralinks VIATM 1.6
What’s new in Intralinks VIATM 2.0 (GA October 18)?
Q&A

Copyright © Intralinks 2014 all rights reserved 18
Number of
users
Intralinks addresses the breadth of enterprise content
collaboration needs on a single cloud content services platform
•  Mobile content access
•  Team collaboration
•  FTP replacement
•  Enterprise content portals
(sales, partner, HR, etc.)
•  Externalization of ECM
content (SharePoint, etc.)
•  Customer-specific
business solutions
File sync and share
(Ad hoc)
Business
value / user
Content
distribution and
management
(Semi-Structured)
Vertical
content
solutions
(Structured)

With Intralinks VIA™,
users can easily sync,
share, and collaborate
on business content to
get work done while
enterprises can manage
that content to protect IP
and meet compliance
19
Intralinks VIATM core value proposition:
Securely sync, share, collaborate on, and manage your business content
19

1
2
3
4
20
Agenda
Q&A

Sync –
I sync and access all of my
personal and shared content from
my laptop and mobile devices…

Share and Collaborate –
I securely share and collaborate
on content with colleagues and
partners within and across
company boundaries
23

Manage –
I access and publish content to
enterprise content repositories
such as Intralinks Exchanges
and Microsoft SharePoint
25

Manage –
I apply Information Rights
Management (IRM) to confidential
documents for complete control,
including the ability to UNshare

Manage –
I manage Users and Policies,
and create Audit Reports as
required for my business group
28

1
2
3
4
31
Agenda
Q&A

Intralinks VIATM 2.0 provides key new functionality to
enhance enterprise content collaboration
Advanced Information Rights
Management with new business
capabilities and no plug-ins
Native document viewing and
editing (without losing control)
across all devices
Mobile-first user interface to
enable content collaboration even
on mobile devices

IDC-IL Webcast on Enterprise Content Collaboration

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