Mais conteúdo relacionado Semelhante a SplunkLive New York 2011: ADP (20) SplunkLive New York 2011: ADP2. Jigesh
Saheba
Enterprise
Architect
ADP,
Inc.
New
York,
October
27,
2011
Copyright
©
2011,
Splunk
Inc.
3. About
Me
! Architect
for
ADP
Mobile
! Member
of
Enterprise
Architecture
team
! Member
of
ADP
CTO
Council
! 10
years
with
ADP
! 20
years
of
industry
experience
New
York,
October
27,
2011
3
Copyright
©
2011,
Splunk
Inc.
4. About
ADP
! One
of
the
world's
largest
providers
of
business
outsourcing
soluPons
to
employers
and
vehicle
dealerships
! FORTUNE
500
company
! 60
years
of
industry
experience
! $10
billion
in
revenues
! Approximately
570,000
clients
! Pays
1-‐in-‐6
U.S.
employees
New
York,
October
27,
2011
4
Copyright
©
2011,
Splunk
Inc.
5. The
Project
-‐
ADP
Mobile
• Engage,
connect
and
empower
employees
anyPme,
anywhere
• “A
Single
App
for
All
of
That”
Important
HR,
benefits,
and
payroll
informaPon
at
employee
fingerPps
24x7x365
• Clean,
simple
and
intuiPve
interface
• User
experience
is
paramount
• “Always
On”
High
availability,
reliability
and
performance
New
York,
October
27,
2011
5
Copyright
©
2011,
Splunk
Inc.
6. Technology
&
Architecture
! One
ADP
IniPaPve
–
seamless
integraPon
of
mulPple
backend
systems
Payroll
Content
! Heterogeneous
technology
landscape
Benefits
Mgmt.
! Complex
distributed
architecture
ADP
Mobile
Workforce
Time
&
! InnovaPve
caching
strategy
to
improve
Mgmt.
Labor
efficiency,
performance
and
reliability
Talent
Mgmt.
RePrement
New
York,
October
27,
2011
6
Copyright
©
2011,
Splunk
Inc.
7. The
Challenge
–
OperaPonal
Visibility
! Visibility
across
the
landscape
(breadth)
! Visibility
to
detect
issues
at
individual
component
level
(depth)
! MulPple
log
files
! Structured
and
unstructured
data
! “Black-‐Box”
monitoring
not
enough
! TradiPonal
monitoring
tools
not
enough
! TransacPon
traceability
across
components
! ProacPve
fault
detecPon
and
escalaPon
! In-‐depth
troubleshooPng
tool
in
hands
of
support
personnel
! Collect
“acPonable
intelligence”
! Collect
and
report
on
business
metrics
New
York,
October
27,
2011
7
Copyright
©
2011,
Splunk
Inc.
8. Environment
Overview
! Apps
– Splunk
for
ADP
Mobile
(custom,
self-‐developed)
– *nix
– Web
Intelligence
(trial)
! Data
sources
– Log
files
(web,
applicaPon
and
component)
– Databases
– Custom
scripts
! Deployment
Infrastructure
– HA
configuraPon
(mulPple
indexers,
search
heads
with
load
balancer)
– Discrete
high-‐performance,
high-‐capacity
servers
– High
performance
disk
(RAID
10
configuraPon)
New
York,
October
27,
2011
8
Copyright
©
2011,
Splunk
Inc.
9. Why
Splunk?
! Easy
to
setup
–
up
and
running
in
1
month
! Easy
to
use
–
used
by
technical
and
non-‐technical
users
! Collect,
search,
report
and
act
on
informaPon
in
real-‐Pme
! Easily
collect
and
parse
a
large
amount
of
logs
and
find
relevant
events
! Visibility
at
breadth
and
depth
! AutomaPc
fault
detecPon
and
escalaPon
! AcPonable
intelligence
–
product
usage
and
trends,
devices
and
device
characterisPcs,
uPlizaPon
and
capacity
monitoring
and
etc.
…
And
For
a
Few
More
Reasons
…à
New
York,
October
27,
2011
9
Copyright
©
2011,
Splunk
Inc.
10. “If
It’s
There,
Splunk
Can
Pull
It”
OperaPons
Support
Product
• ApplicaPon/API
performance
• TransacPon
traceability
• AdopPon
rate
• SW
component
monitoring
• Issue
detecPon
and
• Usage
paoerns
and
trends
• Hardware
capacity
resoluPon
• User/device
locaPons
monitoring
(CPU,
memory,
• Event
search
• Usage
by
funcPon
disk,
network
and
etc.)
• NetCool
integraPon
• Top
clients
• CorrelaPon
of
hardware
• Top
devices
uPlizaPon
with
usage
• Device
characterisPcs
paoerns
• Management
dashboards
and
• Email
alerts
reports
• Client
dashboard
Not
a
day
goes
by
without
my
boss
saying:
“It
would
be
nice
to
see
this
through
Splunk."
New
York,
October
27,
2011
10
Copyright
©
2011,
Splunk
Inc.
11. Everyday
Tool
Across
the
Company
Management
Product
Managers
Support
Development
OperaPons
• AdopPon
rate
• Usage
• Quickly
find
• TransacPon
• Monitoring
• Usage
paoerns
what's
wrong
traceability
hardware
and
paoerns
• User
when
Pcket
• View
log
files
sorware
preferences
comes
in
without
availability
and
• Availability
• Reduced
Pme
geqng
on
performance
stats
• Feature
usage
to
resolve
server
• Hardware
• Performance
• Client
uPlizaPon
stats
dashboards
Pckets,
• ApplicaPon
boosPng
tracking
and
• What’s
hot
and
API
customer
capacity
planning
and
what’s
tesPng
saPsfacPon
not
“We
are
able
to
iden>fy
and
solve
problems
in
minutes.”
New
York,
October
27,
2011
Copyright
©
2011,
Splunk
Inc.
12.
Dashboards
! Product
adopPon
trend
! Users
and
clients
! Session
and
page
views
! Usage
paoerns
! Mobile
devices
! ApplicaPon
performance
! API
responses
! Hardware
uPlizaPon
! Hardware
capacity
! Cache
usage
metrics
! Client
dashboard
New
York,
October
27,
2011
Copyright
©
2011,
Splunk
Inc.
13. More
To
Come
! Splunk
for
Web
Intelligence
app
! Summary
indexing
is
great
for
trending
reports
! Pull
Gomez
data
into
Splunk
! Learn
even
more
about
our
customers
and
what
they
are
using
“Splunk
is
indispensable.
Splunk
is
giving
us
opera>onal
insight
like
never
before.”
New
York,
October
27,
2011
13
Copyright
©
2011,
Splunk
Inc.
14. Thank
You
Jigesh
Saheba
Enterprise
Architect
ADP,
Inc.
New
York,
October
27,
2011
Copyright
©
2011,
Splunk
Inc.