User Management Got You Down? Spiceworks to the Rescue!

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Speaker: David Babbitt, Technical Program Manager, Spiceworks 12:00 - 13:00 When you work in IT, it’s not just about managing IT; it’s about babysitting – errr, managing – the users. Spiceworks can help keep your users in line. Session topics include: Performing common Active Directory tasks and updates Reporting on the “neediest” users and departments Keeping track of assets on loan Creating self-service reports Taking steps to establish your intranet user portal and help desk success

Tecnologia

User Management Got You Down?
David Babbitt
Spiceworks to the Rescue!

Theme 2
Devices
Tickets
People
You
Purchases

• Fix owners on computers
• Add/Edit people attributes
• Enable Active Directory
• LDAP/AD advanced options
Phase 1: People Inventory
• Devices
• People

• AD unlock and password reset
• Report 2229—Locked out users
• Report 1750—Last time the password was changed
• Users hoard email
• Report 785—Mailboxes over 500MB
• Users borrow your things
• Users need new things
Phase 2: Solving User Problems
• Devices
• People
• Purchases
• Reports

• Task management
• Tracking time supporting each user
• Report ##
• Set up the portal
• Set up email
• Adopting the help desk
Phase 3: Creating a Help Desk
• Devices
• People
• Purchases
• Reports
• Help Desk

• Choose your metric
• Due date and stale ticket alerts
• Helpdesk Tech role
• Time per tech
• Reports
• #--
Phase 4: Running an Efficient Help Desk
• Devices
• People
• Purchases
• Reports
• Help Desk

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User Management Got You Down? Spiceworks to the Rescue!

1. User Management Got You Down? David Babbitt Spiceworks to the Rescue!

2. Agenda

3. Theme 2 Devices Tickets People You Purchases

4. • Fix owners on computers • Add/Edit people attributes • Enable Active Directory • LDAP/AD advanced options Phase 1: People Inventory • Devices • People

5. • AD unlock and password reset • Report 2229—Locked out users • Report 1750—Last time the password was changed • Users hoard email • Report 785—Mailboxes over 500MB • Users borrow your things • Users need new things Phase 2: Solving User Problems • Devices • People • Purchases • Reports

6. • Task management • Tracking time supporting each user • Report ## • Set up the portal • Set up email • Adopting the help desk Phase 3: Creating a Help Desk • Devices • People • Purchases • Reports • Help Desk

7. • Choose your metric • Due date and stale ticket alerts • Helpdesk Tech role • Time per tech • Reports • #-- Phase 4: Running an Efficient Help Desk • Devices • People • Purchases • Reports • Help Desk

8. Questions?

User Management Got You Down? Spiceworks to the Rescue!

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