The voluntary sector consistently receives higher Care Inspectorate grades than the statutory and private sectors – how does it do it? Cornerstone explains how it uses its own Outcomes Quality Framework and Quality Appraisal Process to develop, monitor and improve the quality of personalised services across Scotland. Key has set up TAG, a separate charity, to develop user involvement and participation. Contributed by: CCPS
2. Course Title
Quality Appraisal Tool
Systematic process for evaluating quality
Based on internal and external standards,
and best practice
Focus on service improvement
Process regularly reviewed
Integrates stakeholder feedback
Achieves better outcomes for the people we
support
3. Course Title
QAT – Improving quality
Use of ‘crucial’ indicators and weighted scoring
Aligned to strategic priorities
Reviews based on Care Inspectorate feedback
Service ratings and ‘traffic light’ system
Identification and recognition of best quality
Identification of ‘problem’ areas requiring
additional resource
4. Course Title
QAT – Next Steps
Focus on ‘problem’ areas to provide
additional support / resource
Share and reward best innovative practice
Diligent follow-up process
Feedback to stakeholders
Achieve strategic aim of Care Inspectorate
grade 5’s and above
Comprehensive review to ensure process
meets SDS requirements
5. Course Title
Outcomes Framework Overview
Improved health
Improved social inclusion
Improved wellbeing
Improved independence
and responsibility
Created in 2011 focussing on the four national Community
Care outcomes:
6. Course Title
Staff Engagement – SDS Strategy
Multi-disciplinary engagement
Range of learning opportunities
Mandatory training for all staff
Linked to QAT through crucial indicators
7. Course Title
Staff Engagement – SDS Strategy
(cont.)
Regional and National Awards
Best practice groups
‘On the agenda’
Direct communication
Strategic involvement of staff