The document is a curriculum vitae for Mr. Mritunjay Jaiswal that summarizes his personal and professional experience. It includes his educational background with a B.Sc. in Hospitality and Hotel Administration from Guru Nanak Institute of Hotel Management. It also outlines his work experience including positions in F&B services at Hyatt Regency Kolkata, Taj Hotels Kolkata, and Novotel Guwahati as an industrial trainee where he gained experience in sales and marketing, front office operations, and housekeeping. His objective is to become a successful hotelier and work in a challenging environment.
2. To become a successful Hotelier and work in a challenging and dynamic
Environment so as to keep adding value to my organization which I
represent. Having the belief that Analyzing Skills, Leadership Qualities and
to take Initiative that would help to anticipate the organization and thus
strive to meet those needs.
EDUCATION & QUALIFICATION
TIME
PERIOD
NAME OF INSTITUTE COURSE NAME UNIVERSITY/BOARD
2017-2020 GURU NANAK INSTITUTE
OF HOTEL MANAGEMENT
B.SC in Hospitality & Hotel
Administration
JIS UNIVERSITY
2013 - 2019 UMES CHANDRA B.com Accountancy (Hons) CU
2013 HARIYANA VIDYA
MANDIR
Higher Secondary (12th
) CBSE
2011 HARIYANA VIDYA
MANDIR
Senior Secondary (10th
) CBSE
LANGUAGESKNOWN
English- Read, Speak, Write
Hindi- Read, Speak, Write
Bengali- Speak
WORK EXPERIENCE
HYATT REGENCY, KOLKATA
POSITION:Casual Trainee (F&B)
Duties Performed:
I HAVE LEARNT DIFFERENT TYPES OF TABLE LAYOUT
WATER SERVICE
I HAVE LEARNT SIDE STATIONSETUP AND CLEARANCE
LEARNT DIFFERENT TYPES OF NAPKIN FOLDING
LEARNT ABOUT DIFFERENT TYPES OF CUTLERY,CROCKERY, ETC
TAJ HOTELS, KOLKATA
POSITION:Casual Trainee (F&B)
Duties Performed:
3. I HAVE LEARNT DIFFERENT TYPES OF TABLE LAYOUT
WATER SERVICE
I HAVE LEARNT SIDE STATIONSETUP AND CLEARANCE
LEARNT DIFFERENT TYPES OF NAPKIN FOLDING
LEARNT ABOUT DIFFERENT TYPES OF CUTLERY,CROCKERY, ETC
NOVOTEL GUWAHATI, G.S. ROAD
Working Tenure: 5 Months
WEBSITE: www.accorhotels.com/gb/hotel-9581-novotel-guwahati-gs-road
POSITION: Industrial Trainee
Duties Performed:
Sales & Marketing (2 months): Handling Tele Calls on Telephone, Interface and Shift Mobile,
Meeting Guests and show around of Banquets and Meeting halls, Making Proposals and
Contracts, Updating Rate Contracting Sheet, Maintaining RFP’s, Uploading and Updating
Productivity Sheet in ANAIS, Blocking of Rooms and Banquets halls in Opera, Data Entry.
Front Office: Opera Handling, Day to Day Operations of Front office, Uploading Reg Cards of
Guest, Greeting and Escorting Guests to Reception and Room, Room Orientation.
F&B Service: Learnt about handling of restaurants, Table Setup, Taking Orders from guests,
Table Clearance, A-La Carte Service.
Housekeeping: Learnt about different Chemicals used in operations and its usage, Bed making
and Room Cleaning and Handling Calls on HK desk, Operating and Handling of Various
TASKI Machines.
COMPETENCIES & SKILLS
Friendly with all guests
Outstanding Interpersonal & Communication skills
Excellent Customer service skills
Effective Time Manager and Decision Making
Service-Focused
Ability to Adapt in any different Situations
Goal Oriented and Determined
OTHERCOURSES
4. Successfully Completed Hospitality Professional Course under American Hospitality Academy
(AHA) which was designed to enhance an individual’s career and professional development
skills with online seminars and activities focused on hospitality.
Successfully Completed Mutual Fund Agent Course under National Skill Development
Corporation (NSDC).
STRENGTH& WEAKNESS
My strength is I am very patient, frank, flexible and good team worker & initiator. As far as
weaknesses, while working on a particular project, mostly; I prefer to complete the project
successfully instead of seeing time and also I can’t say “NO” to anyone for any kind of help.
COMPUTER KNOWLEDGE
MS Office (Excel, PowerPoint, Word), Java, My Sql, Mail Handling, Internet and Basic Computer skills.
HOBBIES & INTERESTS
In my spare time I like to read Non-fictional and Motivational genre books, Cooking , Also I like to
play badminton and listening to music, Interacting and meeting new people and gaining knowledge
about vivid cultures and also like to travel and explore new places.