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Microsoft Dynamics 365
Business applications
Microsoft
Sales
Customer
Service
Field Service
Project Service
Automation
Operations
Finance
Marketing
+ Adobe
Purpose-built business applications
Sales
Opportunity
management
Social selling
Content
collaboration
Mobile sales
Planning &
management
Intelligence
Customer
Service
Omni-channel Portal
Agent
enablement
Onsite
service
Knowledge Intelligence
Marketing *
Field
Service
Scheduling
and dispatch
Asset and
warranty
management
Service
agreements
Inventory
management
Mobile Intelligence
Project
Service
Automation
Opportunity
management
Resource
management
Time and
expenses
Project
planning
Team
collaboration
Customer
billing
Intelligence
Operations
Retail
Operations
Procurement
and sourcing
Supply chain
management
Project
accounting
Human capital
management
Manufacturing
Financial
management
Intelligence
Adobe and Microsoft announced plans for a strategic partnership. Microsoft will make Adobe Marketing Cloud its preferred marketing service for Dynamics 365 Enterprise edition.
Business Intelligence
analytics across all
your retail data
Dynamics 365 for Retail — Intelligence built-in
Common application platform: PowerApps, Microsoft Flow, Common Data Service
Microsoft AppSource
Microsoft Dynamics 365
Headquarters Supply chain and mobile workers
Retail App
Welcome
valued
customer!
Collect datathrough customer opt-in
to personalize theshopping experience
PERSONALIZATION
Send real-timeoffers
& notifications based
on customer location
REAL-TIME OFFERSRetail App
Enjoy
20% Off
Our New
Line when
you buy 2
items
20%
OFF
NEW!
$
Utilize secure device-
to-device payment
MOBILE CHECKOUT
Retail App
Jacket
Boots
Dress
$
$
$
TOTAL: $$$
WISH LIST
WISH LIST
Enable information-rich
experiences in store
DIGITAL/PHYSICAL
INTEGRATION
Retail App
Other
colors
available
PURCHASE
Boots $
BUY
Integrateclick-and-collect
and customer wish lists
into inventory decisions
REAL-TIME INVENTORY
MANAGEMENT
ORDER PICKUP
Give sales staff the data
to deliver a personalized
in-store experience
EMPOWERED
WORKFORCE
Twitter
Love these
shoes!
#Retailer
Gaugecustomersentiment &
trends through social media
SOCIAL ENGAGEMENT
Employee App
CLICK &
COLLECT
Retail App
Retail App
Improve operations by acting on datainsights and evolving
business practicesto keep pacewith rapid change
INVENTORY
OPTIMIZATION
Empower your field
teamswith mobile
devices and apps
powerful enough to
handle daily business
RETAIL EXECUTION
`
Blue
Green
White
INTERACTIVE
KIOSK
Integrateclick-and-collect
and customer wish lists into
inventory decisions
REAL-TIME INVENTORY
MANAGEMENT
Connect with customers at the right time,
right place with the right offers
by gathering data from various points of customer contact to
understand customer behaviors and respond with relevant offers
Predict what customers want
before they tell you
using predictive analytics solutions to create relevant cross-sell
and upsell opportunities throughout the customer journey
Deliver engaging in-store experiences
by combining technologies that give customers rich information
when they shop online with the in-store experiences of trying out
products and engaging with informed sales associates
NEW!
20%
OFF
Send real-timeoffers
& notifications based
on customer location
REAL-TIME OFFERS
Retail App
Enjoy
20% Off
Our New
Line when
you buy 2
items
Enableinformation-rich
experiences in store
DIGITAL/PHYSICAL
INTEGRATION
Retail App
Other
colors
available
ORDER PICKUP
PURCHASE
Boots $
BUY
WISHLIST
WISHLIST
Retail App
Welcome
valued
customer!
Collect datathrough customer opt-in
to personalize theshopping experience
PERSONALIZATION CLICK &
COLLECT
VP of Stores, CMO
Microsoft Dynamics 365 - The Mordern Retail Platform
Microsoft Dynamics 365 - The Mordern Retail Platform
Microsoft Dynamics 365 - The Mordern Retail Platform

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Microsoft Dynamics 365 - The Mordern Retail Platform

  • 1.
  • 2.
  • 4.
  • 6. Purpose-built business applications Sales Opportunity management Social selling Content collaboration Mobile sales Planning & management Intelligence Customer Service Omni-channel Portal Agent enablement Onsite service Knowledge Intelligence Marketing * Field Service Scheduling and dispatch Asset and warranty management Service agreements Inventory management Mobile Intelligence Project Service Automation Opportunity management Resource management Time and expenses Project planning Team collaboration Customer billing Intelligence Operations Retail Operations Procurement and sourcing Supply chain management Project accounting Human capital management Manufacturing Financial management Intelligence Adobe and Microsoft announced plans for a strategic partnership. Microsoft will make Adobe Marketing Cloud its preferred marketing service for Dynamics 365 Enterprise edition.
  • 8. Dynamics 365 for Retail — Intelligence built-in
  • 9.
  • 10. Common application platform: PowerApps, Microsoft Flow, Common Data Service Microsoft AppSource Microsoft Dynamics 365
  • 11. Headquarters Supply chain and mobile workers Retail App Welcome valued customer! Collect datathrough customer opt-in to personalize theshopping experience PERSONALIZATION Send real-timeoffers & notifications based on customer location REAL-TIME OFFERSRetail App Enjoy 20% Off Our New Line when you buy 2 items 20% OFF NEW! $ Utilize secure device- to-device payment MOBILE CHECKOUT Retail App Jacket Boots Dress $ $ $ TOTAL: $$$ WISH LIST WISH LIST Enable information-rich experiences in store DIGITAL/PHYSICAL INTEGRATION Retail App Other colors available PURCHASE Boots $ BUY Integrateclick-and-collect and customer wish lists into inventory decisions REAL-TIME INVENTORY MANAGEMENT ORDER PICKUP Give sales staff the data to deliver a personalized in-store experience EMPOWERED WORKFORCE Twitter Love these shoes! #Retailer Gaugecustomersentiment & trends through social media SOCIAL ENGAGEMENT Employee App CLICK & COLLECT Retail App Retail App Improve operations by acting on datainsights and evolving business practicesto keep pacewith rapid change INVENTORY OPTIMIZATION Empower your field teamswith mobile devices and apps powerful enough to handle daily business RETAIL EXECUTION ` Blue Green White INTERACTIVE KIOSK
  • 12. Integrateclick-and-collect and customer wish lists into inventory decisions REAL-TIME INVENTORY MANAGEMENT Connect with customers at the right time, right place with the right offers by gathering data from various points of customer contact to understand customer behaviors and respond with relevant offers Predict what customers want before they tell you using predictive analytics solutions to create relevant cross-sell and upsell opportunities throughout the customer journey Deliver engaging in-store experiences by combining technologies that give customers rich information when they shop online with the in-store experiences of trying out products and engaging with informed sales associates NEW! 20% OFF Send real-timeoffers & notifications based on customer location REAL-TIME OFFERS Retail App Enjoy 20% Off Our New Line when you buy 2 items Enableinformation-rich experiences in store DIGITAL/PHYSICAL INTEGRATION Retail App Other colors available ORDER PICKUP PURCHASE Boots $ BUY WISHLIST WISHLIST Retail App Welcome valued customer! Collect datathrough customer opt-in to personalize theshopping experience PERSONALIZATION CLICK & COLLECT VP of Stores, CMO