Company Peso in EECS 441 - ServiceNow

1. Son Nguyen (sxnguyen)
Section 2
November 29th, 2017
IT Service Management
Enterprise

2. Overview
• Provides configurable, accessible and attainable cloud platform
• Enterprise Service Management

3. Issues

4. Product Solutions

5. Financial Overview

6. Business Model
• Platform as a service (PaaS)

7. History

8. Secret Sauce
• Automate and scale the delivery of services on a single, trusted
cloud platform
• Configuration Management Database (CMDB)
• Intelligent Automation Engine

9. Competition
BMC Remedy ServiceNow
- IT Service Management (ITSM) tool
- Premise-based solution
- Implement their processes into the business
- Not use CMDB
- Platform for enterprise
- Built from scratch to “live and work” entirely in the
cloud
- Implement the business processes into the tool
- Use CMDB

10. Prediction
Success!

11. References
• https://en.wikipedia.org/wiki/ServiceNow#History
• https://www.servicenow.com/solutions-by-category.html
• https://www.servicenow.com/products/servicenow-
platform/configuration-management-database.html
• https://www.servicenow.com/now-platform/intelligent-automation-
engine.html
• http://wiki.servicenow.com/