Genpact uses insights from external ecosystems through its Open Innovation platform SolutionXchange to make smarter decisions. Gianni Giacomelli and Subroto Gupta explain the ideology behind it. Join our LinkedIn group: http://bit.ly/SolutionXchangeLinkedIn Follow us on Twitter: https://twitter.com/SolutionXchange Like us on Facebook: http://www.facebook.com/SolutionXchange

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Presentation Title Goes Here
Gianni Giacomelli, Senior Vice President, Product Innovation
Subroto Gupta, Vice President, Corporate Innovation Initiatives
March 22, 2013
Palo Alto, CA
Using Industrialized Operations to
create Critical-mass Communities

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How do we add capabilities to multiple different teams globally?
How do we create the liquidity to source the right capabilities?

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Genpact has grown rapidly providing Industrialized
Business Process Services to Global 1000
Over 4,500 processes
managed, from simple invoice
processing to complex statistical
models, in 30 languages
From GE spin-off to 60,000+
staff, very profitable mid-
cap, partially owned by Bain
Capital – in 7 years
3
Heavy reliance on “factory-like”
use of advanced metrics, data-
driven processes, innovative
HR, and specialized IT

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Creating a centralized, managed global community of
innovators and subject matter experts
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 Niche skills, specific briefs
 Avoid serendipity
 Experts driven by money
 Actively manage the marketplace –
from challenge design to search to
payout
4,500+ EXPERTS
350+ CHALLENGES POSTED
>60% SOLVED
TIME TO SOLVE q 80%
MEMBERSHIP p 3X ANNUALLY

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Challenge: Develop a Robust Equipment Contract Analytics product
Scope: Market assessment, identify KPIs and measurement systems
Solution: Generated Revenue of US $4m in year 1
Challenge: Innovate F&A Process for Retail Franchisee Client
Scope: Benchmarking study, competitive assessment in relevant geographies
Solution: Created differentiated point solution for store accounting
Challenge: Optimize Financials of Smart Meter Solution for large Utility Client
Scope: Devise a risk-reward model of past-due reduction
Solution: Generated US $40m of working capital improvement

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Using Industrialized Operations to Create Crowdsourced
Liquidity for Complex Problems
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• Drive rapid awareness of contests
• Through social media
• Cost effectively
• Bench resources +
workflow
• Data from Listening Tools
 10X Output at 80% relevance
 Scalable
 Fast
 Inexpensive

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Crowdsourcing can optimize global chain of labor and change
how global businesses operate
9
+
+
Decentralized (and
shared) + Global
+ third party
“industrialized operations”
+ crowd
Re-engineered
Processes
New Workforce
Management Practices
Cloud based Process
Applications

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Presentation Title Goes Here
Thank You
Twitter @ggiacomelli
@subrotogupta
@SolutionXchange