Webcast em português: Dameware Remote Support e Web Help Desk

•

0 gostou•475 visualizações

Características do Dameware Remote Support : •Gerencie e administre máquinas com sistema operativo Windows, Linux e OS X de maneira remota. •Exporte informações detalhadas de computadores Windows para criar relatórios de inventário •Gerencie o Active Directory®, usuários e grupos, arquivos e diretórios, impressoras e muito mais •Inicie, pare e reinicie os serviços do Windows Características do Web Help Desk: •Agilize o processo de resolução de chamados de suporte •Inclua formulários totalmente personalizáveis que são fáceis de mudar para combinar com seus fluxos de trabalho de suporte de TI •Gerencie e acompanhe o ciclo de vida completo de ativos de hardware e software •Licenciamento é por usuário - sem custos adicionais para o usuário final logins ou geridos os ativos de TI

Tecnologia

SolarWinds ®

DameWare®
Remote Support
and Web Help Desk™

4 de dezembro de 2012

© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

Sobre este Webinar

© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
2

DameWare Mini Remote Control

» Conecte-se e controle facilmente desktops, laptops e
servidores de maneira remota

» Acesse remotamente dispositivos com sistema operativo
Mac®, OS X, ® Windows® e Linux®

» Instale agentes rapidamente e inicie sessões de controle
remoto sem reiniciar

» Configure e instale agentes em massa com o agrupador de
pacotes MSI

© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
3

DameWare Remote Support

» DameWare Mini Remote Control + propriedades
administrativas

» Exporte informações detalhadas de computadores Windows
para criar relatórios de inventário

» Gerencie o Active Directory®, usuários e grupos, arquivos e
diretórios, impressoras e muito mais

» Inicie, pare e reinicie os serviços do Windows

© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
4

Dameware

© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
5

Web Help Desk

» Agilize o processo de resolução de chamados de suporte

» Inclua formulários totalmente personalizáveis que são fáceis
de mudar para combinar com seus fluxos de trabalho de
suporte de TI

» Gerencie e acompanhe o ciclo de vida completo de ativos de
hardware e software

» Licenciamento é por usuário - sem custos adicionais para o
usuário final logins ou geridos os ativos de TI

© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
6

Contato

Agradecemos a sua participação!
Visite o nosso site www.solarwinds.com.br

Informação de contato:
veronicapleon@solarwinds.com
nomar.bodon@solarwinds.com
Ligação gratuita - 0800 892-2195

» Gostou da apresentação? Complete a avaliação

© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
7

Mais conteúdo relacionado

Mais de SolarWinds

In this webinar, our presenter Vice President of Monalytic Scott Pross discussed how to implement features of the Orion Platform that can save you time and money and improve your understanding of when or where a problem occurs in your environment. During this webinar, our presenter addressed the following questions: What are the hidden features? How do I add them to my monitoring environment (including best practices)? In what scenarios should these features be implemented?

SolarWinds Government and Education Webinar: Greatest SolarWinds Features I N...

SolarWinds

SolarWinds Government and Education Webinar: Gaps Exist in Your Monitoring In...

SolarWinds

Government Webinar: Alerting and Reporting in the Age of Observability

SolarWinds

Government and Education Webinar: Full Stack Observability

SolarWinds

Government and Education Webinar: Public Sector Cybersecurity Survey - What I...

SolarWinds

Becoming Secure By Design: Questions You Should Ask Your Software Vendors

SolarWinds

Government and Education Webinar: Real-Time Mission, CIO, and Command Dashboards

SolarWinds

Government and Education Webinar: Simplify Your Database Performance Manageme...

SolarWinds

During this interactive webinar, our presenter discussed how to leverage major Orion® Platform alert features and use lessons learned and best practices to provide actionable information for events around your organization. Attendees learned about: Using enhanced node status and dependencies Defining thresholds or baselines Categorizing and filtering with custom properties and groups Leveraging advanced alerting features to improve alert detail and reduce noise Ensuring persistent issues generate or escalate alerts and alarms Integrating with chat, ticketing, APIs, and/or SMS and providing detailed poll data Alert actions for network devices, servers, or services on failure

Government and Education Webinar: SolarWinds Orion Platform: Audit and Stream...

SolarWinds

During this interactive webinar, our presenter discussed how automation can improve support levels and maximize your resources. He also reviewed how SolarWinds® IT operations management (ITOM) solutions can help with alerts, configuration management, capacity planning, and cyberthreat response and prevention. Attendees learned about: Alerts—leverage intelligent alerting to notify the appropriate staff members and use thresholds to trigger alerts Configuration management—for networks, back up and standardize configs and automate repetitive tasks during upgrades; for systems, establish baselines and get notified of changes Capacity planning—monitor system capacity and get notified when trends indicate shortages will occur; get virtualization recommendations based on data from your environment Threat response—establish conditions for active responses to automatically make changes to deter active cyberthreats

Government and Education Webinar: Leverage Automation to Improve IT Operations

SolarWinds

Government and Education Webinar: Improving Application Performance

SolarWinds

During this interactive webinar, our presenter discussed how to leverage IT tools to improve operations management and support for on-site and remote workers. Attendees learned about: • Improving network monitoring with ipMonitor® and configuration management with Kiwi CatTools® • Centralizing and simplifying log message management across network devices and servers • Monitoring logs with Kiwi Syslog® Server • Utilizing IT service management tools like SolarWinds Web Help Desk® or SolarWinds Service Desk to improve resolution rates and provide self-service • Leveraging Dameware® tools to support users and manage systems remotely

Government and Education: IT Tools to Support Your Hybrid Workforce

SolarWinds

Government and Education Webinar: There's More Than One Way to Monitor SQL Da...

SolarWinds

Attendees spent the day with SolarWinds learning how to get the most out of our network, systems, database, compliance and security products, and IT support tools. We discussed how we responded to the recent security incident, and how we’re moving forward with our Secure by Design approach. Our system engineers dove into the technical details, reviewed new products and features, and demonstrated configuration and integration points. Presentation topics included technical updates on the following: - Network management products and scaling the Orion® Platform - Systems and database monitoring products - Security and compliance products - SolarWinds ITSM and support tools

SolarWinds Government and Education Webinar: Virtual Technology Briefing 08.0...

SolarWinds

Government and Education Webinar: Zero-Trust Panel Discussion

SolarWinds

View this webinar to learn about the SolarWinds® Orion® Assistance Program (OAP) and how to take advantage of the program. OAP provides upgrade and hotfix assistance to SolarWinds customers under active maintenance who were/are running one of the Orion Platform versions affected by SUNBURST or SUPERNOVA. Learn more details about the program, best practices and advice on lessons learned from Monalytic’s experience supporting over 100 government customers with this program, and how to get support through the program.

Government and Education: Leveraging The SolarWinds Orion Assistance Program ...

SolarWinds

Government and Education Webinar: SQL Server—Advanced Performance Tuning

SolarWinds

In this webinar, we discussed how to recover IP addresses on your network, whether abandoned, static, or reserved. During this interactive webinar, attendees learned about: Gain a more complete view of your network and find abandoned IP addresses Obtain accurate, current information about the IP addresses in use on your network Easily change the address status from “Used” to “Available” Receive alerts when DHCP address pools exceed utilization thresholds

Government and Education Webinar: Recovering IP Addresses on Your Network

SolarWinds

In this webinar, we discussed optimized monitoring with an enterprise-grade host monitor. We also reviewed how to use monitor performance on hybrid systems, optimize host resource usage, leverage templates, and understand the relationships. During this interactive webinar, attendees learned about: Leveraging details about application health to achieve visibility into key performance metrics Using analytics dashboard to compare different types of data side-by-side Monitoring VMs running on a host and make sure resources are allocated properly Leveraging capacity forecast charts and metrics to identify when server resources will reach warning and critical thresholds Using application monitor templates to speed up troubleshooting and focus on what to fix Getting visibility across your systems environment, from applications to servers, virtualized infrastructure, databases, and storage system

Government and Education Webinar: Optimize Performance With Advanced Host Mon...

SolarWinds

In this webinar, we discussed how SolarWinds® solutions can help you overcome remote work IT challenges. During this interactive webinar, attendees learned about: Improve network monitoring, configuration, and VPN management with SolarWinds Network Performance Monitor (NPM) and SolarWinds Network Configuration Manager (NCM) Monitor the server and application performance of your collaboration systems with SolarWinds Server & Application Monitor (SAM) Utilize configuration management to efficiently deploy upgrades and improve compliance with NCM Support users and systems remotely with tools such as SolarWinds Dameware® Remote Support (DRS) and SolarWinds Dameware Remote Everywhere (DRE) Improve IT request management, ticket tracking, and asset management with tools like SolarWinds Web Help Desk® and SolarWinds Service Desk Automate provisioning and permissions management with SolarWinds Access Rights Manager™ (ARM) Locate users and devices on your network with SolarWinds User Device Tracker (UDT)

Government and Education Webinar: Conquering Remote Work IT Challenges

SolarWinds

Mais de SolarWinds (20)