SolarWinds Government and Education Webinar: Virtual Technology Briefing 08.05.2021

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SolarWinds
Virtual Technology Briefing
August 5, 2021

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SolarWinds Introductions
© 2021 SolarWinds Worldwide, LLC. All rights reserved.
Kevin Davalos
Sales Engineer
kevin.davalos@solarwinds.com
512.498.6056 (office)
Arthur Bradway
Sales Engineer, Advisory
arthur.bradway@solarwinds.com
703.386.2673 (office)

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POLL
How would you best classify your position?
(check one)
Poll 1

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POLL
What SolarWinds products do you regularly use?
(check all that apply)
Poll 2

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POLL
How long have you been a SolarWinds user?
Poll 3

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Agenda
11:00 a.m. – 11:10 a.m. ET Introduction
11:10 a.m. – 11:20 a.m. ET Secure by Design
11:20 a.m. – 12:50 p.m. ET Network Management Products
12:50 p.m. – 1:00 p.m. ET Break
1:00 p.m. – 2:30 p.m. ET Systems Management and Database
Performance Products
2:30 p.m. – 2:45 p.m. ET Break
2:45 p.m. – 3:15 p.m. ET Orion® Platform Scalability Options
3:15 p.m. – 4:15 p.m. ET Security and Compliance Products
4:15 p.m. – 4:35 p.m. ET Other SolarWinds Products
4:35 p.m. – 5:00 p.m. ET Wrap-Up and Additional Questions

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SolarWinds at a Glance
1. IDC defined Network Management Software functional market, IDC’s Worldwide Semiannual Software Tracker, October 15, 2020.
2. Gartner, Market Share Analysis: ITOM: Performance Analysis Software, Worldwide, 2019. June 17, 2020. (AIOps/ITIM/Other Monitoring Tools Software Market). SolarWinds term, Systems Management, refers to the AIOps/ITIM/Other Monitoring
Tools Software Market Taxonomy referenced in the Gartner report. All statements in this report attributable to Gartner represent SolarWinds interpretation of data, research opinion, or viewpoints published as part of a syndicated subscription service
by Gartner, Inc., and have not been reviewed by Gartner. Each Gartner publication speaks as of its original publication date (and not as of the date of this presentation). The opinions expressed in Gartner publications are not representations of fact
and are subject to change without notice.
3. Customers are defined as individuals or entities that have an active subscription for our subscription products or that have purchased one or more of our perpetual license products since our inception under a unique customer identification number.
We may have multiple purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer.
#1
in network
management1
320,000+
customers in 190
countries3
60+
IT management
products
22,000+ MSPs serving
450,000+ organizations
Every branch of the DoD and
nearly every civilian and
intelligence agency
150,000+ registered members of THWACK®, our global IT community
Founded in 1999
More than 3,200
employees globally
Austin, TX headquarters
Reston, VA, government office
30+ offices globally
Leader
in remote monitoring and
management
#3
in systems
management2
Growing security
portfolio
499 of the
Fortune 500®

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What Is SolarWinds ITOM?
IT operations management. Simplified.
IT Ops
On-Premises Public Cloud
Service Management
IT
Security
Database Performance Management
Network Management
Infrastructure Management
IT Security
DevOps
Private Cloud
Wherever IT
sits
All things IT Whoever
manages IT
performance
Application Performance Management

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Ability to Solve Interconnected Performance Problems
Our products are powerful on their own…
Or, they can be combined to solve interconnected problems…
SolarWinds provides the ability to find and
correct when database issues are causing
application performance problems
SolarWinds gives tech pros the power to
manage network performance while
securing their IT environments
SolarWinds delivers broad systems
management while streamlining the
process to resolve issues
Network
Management
System
Management
Application
Management
Database
Management
IT Security Service
Management
Database
Management
Application
Management
Network
Management
IT Security System
Management
Service
Management

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SolarWinds ITOM Products
LICENSED PRODUCTS
Deploy On-Premises or Cloud Infrastructure
SOFTWARE AS A SERVICE
Server & Application
Monitor
Database Performance
Analyzer
Database Performance
Monitor
Web Performance
Monitor APM Suite
Application
Performance
Digital Experience
Monitoring
Database
Log Analyzer
Server & Application
Monitor
Server Configuration
Monitor
Virtualization Manager
Storage Resource
Monitor
Compute
Storage
Log
Management
Network Performance
Monitor
NetFlow Traffic
Analyzer
Network Configuration
Manager
IP Address Manager
User Device Tracker
VoIP & Network Quality
Manager
Engineer’s Toolset™
Network
AppOptics™
Loggly®
Identity and Access Rights
Management
SIEM
Patch Management
Access Rights
Manager™
Security Event Manager
Patch Manager
Web Help Desk® SolarWinds Service
Desk
Service Management
Identity Monitor
Remote Control
Server Configuration
Monitor
APM
Application
Performance
Management
IT INFRASTRUCTURE
Monitoring and
Management
NETWORK
Monitoring and
Management
DATABASE
Monitoring and Analysis
IT SECURITY
IT SERVICE
MANAGEMENT
Dameware® Dameware Remote
Everywhere

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SolarWinds Orion Platform Architecture
Orion Platform
Primary Web Server, Main Polling Engine, and Common Services
Orion Platform-Wide Features:
Discovery, Device Monitoring, Intelligent Alerts, Reports, Events, Syslog, SNMP Traps, Maps, and API
Toolset
real-time
trouble-
shooting
PM
Windows
patch update
management
DPA
database
performance
monitoring
Microsoft
SQL 2016+
Additional Web Server
Additional Polling Engine High Availability
Scalability
Options
Enterprise Operations Console
Products
Integrated With
the Orion Platform
SNMP v1, v2c, v3
Windows®
WMI
VMware® API
Agents: Windows, Linux®, Unix®, AIX®,
ARM
NTA
IP flows
NPM
interfaces,
wireless,
UCS, etc.
NCM
configuration
management
network
security
IPAM
IP address
management
UDT
port
monitoring
network
security
VNQM
VoIP
monitoring
SAM
server and
application
monitoring
SCM
system and
application
configuration
monitoring
VMAN
virtual
monitoring
and
management
- - - - - - - - - - - - - - - -
LA
log
management
WPM
web
application
performance
monitoring
SRM
storage
monitoring
and
capacity
planning
Orion,
Flow Storage,
and Log
Databases
application
performance
management

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Secure by Design
SolarWinds Government and Education: Virtual Technology Briefing
Arthur Bradway, Sales Engineer, Advisory
Phone: 703-386-2673 Email: arthur.bradway@solarwinds.com

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What Happened and How Has SolarWinds Responded?
• December 12, 2020, we were notified by FireEye we were potentially shipping compromised code.
• We’ve engaged and continue to work with many government agencies including the Federal Bureau of Investigation (FBI) and
the Cybersecurity & Infrastructure Security Agency (CISA), and others, including international agencies
• We’ve engaged with and are working with leading security experts in our investigations to help further secure our products and
internal systems, including:
• CrowdStrike, Microsoft, KPMG, and others
• Chris Krebs, former head of the Cybersecurity and Infrastructure Security Agency (CISA)
• Alex Stamos, former Chief Security Officer for Facebook Inc.
• SUNBURST is a stage 1 attack that gives initial access to an environment. SUNBURST is the actual code that was injected into
the Orion® Platform. It is only known to affect Orion Platform software builds for versions 2019.4 HF 5, 2020.2 unpatched, and
2020.2 HF 1.
• We’ve released Orion Platform versions 2019.4.2 and 2020.2.4, which are designed to protect users from SUNBURST.
Additionally, both versions have been digitally re-signed by newly obtained digital code-signing certificates. As part of our
incident response, the certificate used by SolarWinds to sign the affected software versions was revoked March 8, 2021.
• Implemented additional checks to ensure compiled releases match source code and ensuring the integrity of these releases
• Expanded security analysis of source code for Orion Platform software and related products

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Evolving SolarWinds to Secure By Design
Our efforts and plans to guide our journey to becoming an even safer and more secure company revolve around three primary areas
Secure our internal
environment
• Additional, robust threat
protection and detection
• Reset credentials for all users
• Review user and service and
system access
• Consolidate remote and cloud
access
• Enforcing multi-factor
authentication (MFA)
• Increase internal and external
audit
Enhance our product
development environment
• Ongoing forensic analysis
• Root cause identification and
remediation
• Development of a next-
generation build environment
• Continual and integrated audits of
our environment and source code
Ensure the security and
integrity of our software
• Additional checks to ensure
compiled releases match source
code
• Re-sign affected products with
new digital code-signing
certificates
• Expand our vulnerability
management program
• Improve collaboration with
security community
• Ongoing penetration testing
• Expand security analysis of
source code
• Increase engagement and
funding of ethical hacking from
white hat communities

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Executive Order on Federal Cybersecurity
The Executive Order (EO) seeks to:
• Remove barriers to threat information sharing between government
and the private sector.
• Modernize and implement stronger cybersecurity standards in the
federal government.
• Enhance software supply chain security.
• Establish a cyber safety review board.
• Standardize the federal government’s playbook for responding to
cybersecurity vulnerabilities and incidents.
• Improve detection of cybersecurity vulnerabilities and incidents on
federal government networks.
• Improve the federal government’s investigative and remediation
capabilities.
Issued by President Joe Biden, May 12, 2021

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Our Response to the Executive Order
• SolarWinds believes the Executive Order on Federal Cybersecurity
and the recent nominations for critical cybersecurity leadership
positions are important steps towards achieving a collective defense
posture.
• In our experience, coordinated disclosure of incidents and
transparent, prompt information sharing only help protect us all.
• We believe this Executive Order sets forth a road map for vendors to
the government—like SolarWinds—help ensure the safety and
security of their products for all customers.
• Through our Secure by Design initiative, we’ve already taken
significant steps to improve our own security protocols in line
with the EO.
• We stand ready to support our customers to meet the
recommendations and requirements we expect to follow this EO
in coming days and weeks.

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Working With Partners and Government
• Industry cooperation and information-sharing must become a top priority
• Opportunity for collaborative partnership, not for competitive gain
• Commitment to collaboration is why we shared what we found out about
SUNSPOT—the malicious code enabling the attack—as quickly as we verified it
• Promptly shared information about the novel malicious code injection source, so
other software companies can make the necessary updates

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RESOURCES

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Key SolarWinds Resources
• Secure by Design Resource Center
solarwinds.com/secure-by-design-resources
• Orion Assistance Program
support.solarwinds.com/orion-assistance-program
• SolarWinds Trust Center
solarwinds.com/trust-center

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• Blog: Our Support for Private-Public Partnerships in Combatting Cyberthreats
orangematter.solarwinds.com/2021/05/13/our-support-for-private-public-partnerships-in-combatting-cyberthreats/
• Blog: An Investigative Update of the Cyberattack
orangematter.solarwinds.com/2021/05/07/an-investigative-update-of-the-cyberattack/
• Blog: Continuing Our Journey to Becoming Secure by Design
orangematter.solarwinds.com/2021/02/03/continuing-our-journey-to-becoming-secure-by-design/
• Blog: Findings From Our Ongoing Investigations
orangematter.solarwinds.com/2021/02/03/findings-from-our-ongoing-investigations/
• Blog: New Findings From Our Investigation of Sunburst
orangematter.solarwinds.com/2021/01/11/new-findings-from-our-investigation-of-sunburst/
• Blog: Our Plan for a Safer SolarWinds and Customer Community
orangematter.solarwinds.com/2021/01/07/our-plan-for-a-safer-solarwinds-and-customer-community/
Blogs

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• Keynote: RSA Conference 2021 – SolarWinds: What Really Happened?
orangematter.solarwinds.com/2021/05/20/recapping-the-rsa-2021-keynote/
• Webcast: Securing the Supply Chain (with Kevin Mandia, FireEye)
orangematter.solarwinds.com/2021/03/31/secure-by-design-securing-the-supply-chain/
• Webcast: Securing the Software Development Build Environment (with KPMG)
orangematter.solarwinds.com/2021/03/22/secure-by-design-securing-software-development-build-environment/
• Webcast: A SolarWinds Update for National Defenders (with Chris Krebs)
orangematter.solarwinds.com/2021/03/17/secure-by-design-a-solarwinds-update-for-national-defenders/
• Webcast: Getting Our Customers Back to Business (with Monalytic, Loop1)
orangematter.solarwinds.com/2021/03/05/secure-by-design-getting-our-customers-back-to-business/
• Webcast: Our Plan for a Safer SolarWinds and Customer Community (with Alex Stamos)
orangematter.solarwinds.com/2021/02/05/secure-by-design-our-plan-for-a-safer-solarwinds-and-customer-community/
Videos

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Key Third-Party Resources
• Executive Order on Improving the Nation’s Cybersecurity
whitehouse.gov/briefing-room/presidential-actions/2021/05/12/executive-order-on-improving-the-nations-cybersecurity/
• FACT SHEET: President Signs Executive Order Charting New Course to
Improve the Nation’s Cybersecurity and Protect Federal Government
Networks
whitehouse.gov/briefing-room/statements-releases/2021/05/12/fact-sheet-president-signs-executive-order-charting-
new-course-to-improve-the-nations-cybersecurity-and-protect-federal-government-networks/
• Cybersecurity & Infrastructure Security Agency (CISA)
Supply Chain Compromise
cisa.gov/supply-chain-compromise
SolarWinds is working with governmental agencies and industry third-party partners

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Key Third-Party Resources
• NPR | A 'Worst Nightmare' Cyberattack: The Untold Story Of The
SolarWinds Hack
www.npr.org/2021/04/16/985439655/a-worst-nightmare-cyberattack-the-untold-story-of-the-solarwinds-hack
• KPMG | Working together
advisory.kpmg.us/blog/2021/working-together.html
• KPMG | SolarWinds explainer
advisory.kpmg.us/blog/2021/solarwinds-explainer.html
• CrowdStrike | SUNSPOT: An Implant in the Build Process
crowdstrike.com/blog/sunspot-malware-technical-analysis/
• Ed Amoroso, TAG Cyber | How Do We Tell Cyber Security Truths That
Might Hurt?
tag-cyber.com/advisory/articles/how-do-we-tell-cyber-security-truths-that-might-hurt
SolarWinds is working with governmental agencies and industry third-party partners

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Orion Assistance Program (OAP) at a Glance
• Orion Assistance Program Overview
• Securely Getting Back to Business
• Partner/FSI—Vital Components
• DoD, CIV, FSI, SLED
• Compliance/Regulatory Adherence
• Average OAP Process Duration
• How to Engage
https://support.solarwinds.com/orion-assistance-program

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OAP Details
• Provides upgrade and hotfix assistance at no cost to
active maintenance SolarWinds® customers who
were/are running an Orion Platform version affected
by SUNBURST or SUPERNOVA
• Leverages professional consulting resources from
trusted SolarWinds Partners experienced with the
Orion Platform and its products
• Services also include update assistance related to the
digital code-signing certificate revoked March 8, 2021
• For more information, visit:
support.solarwinds.com/orion-assistance-program

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Network Management
Products

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Network Management Product Overview
Revolutionary network monitoring software
with end-to-end visibility designed to pinpoint
performance issues
Network Performance Monitor
Automated network configuration and
change management software
Network Configuration Manager
Network traffic analyzer and bandwidth
monitoring software
NetFlow Traffic Analyzer
Helps eliminate IP conflicts and save time
managing DHCP, DNS, and IP addresses
IP Address Manager
Automated device detection, tracking,
and switch port management
User Device Tracker
WAN and VoIP QoS performance
monitoring
VoIP & Network Quality Manager
Network Automation Manager
All of the above purchased as a single,
integrated product
Includes over 60 must-have network
management tools
Engineer’s Toolset

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Network Performance Monitor (NPM)
• Overview
• Multi-vendor network monitoring
• Advanced alerting
• NetPath™
• Monitor wireless networks
• Network Insight™
• Cisco® ASA, Cisco Nexus®, and SwitchStacks
• F5® BIG-IP® and Palo Alto®
• Azure Network Gateway support (Q2 2020)
• PerfStack™ shows Cisco ACI SDN infrastructure
performance (Q2 2020)
• Scale to up to 1 million elements per instance (Q2 2020)
• Device Views technical preview (Q4 2019)
• Cisco ACI support (12.4)
Technical review and update

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NetFlow Traffic Analyzer (NTA)
• Overview
• Bandwidth monitoring
• Application traffic alerting
• Network traffic analysis
• Advanced application recognition
• Customizable network traffic reports
• Improved support for vSphere distributed
vSwitch (Q2 2020)
• IPv6 traffic support (4.6)
• Monitor local Orion Platform traffic (4.6)
• TLS 1.2 support (4.4)
• TCP/UDP monitoring of Port 0 (4.4)

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Network Configuration Manager (NCM)
• Overview
• Network automation
• Network compliance
• Configuration backup and restore
• Vulnerability assessment
• NetPath integration with NPM
• Network Insight
• Cisco ASA and Nexus, and Palo Alto
• Audit device configs for NIST FISMA, DISA STIG, HIPAA,
DSS PCI compliance, and more
• Firmware vulnerability data and upgrades
• Configuration baselines, including multi-device
baselines, and change detection
• Manage Cisco ACLs and Palo Alto policies
• Firmware upgrade improvements (Q2 2020)

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IP Address Manager (IPAM)
• Overview
• Automated IP address tracking
• Integrated DHCP, DNS, and IP address management
• IP address alerting, troubleshooting, and reporting
• On-prem and cloud DHCP and DNS support
• Integrate IPAM with VMware
• AWS Route 53 and Azure DNS monitoring
• Use the SWIS API for IPAM operations
• IP request form (4.9)
• Infoblox® support (4.8)
• Overlapping IP support (4.7)

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User Device Tracker (UDT)
• Overview
• Quickly locate network devices
• Map and monitor WAPs, switches, and ports
• Manage switch and port capacity
• Detect rogue devices and users
• Turn ports on and off remotely
• Integration with Active Directory® domain
controllers
• Rogue devices, whitelist, and watch list
• Viptela vEdge support (Q2 2020)
• Network Insight for Palo Alto (3.4)
• Cisco Nexus support (3.4)

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VoIP & Network Quality Manager (VNQM)
• Overview
• Real-time WAN monitoring
• Troubleshoot VoIP call quality problems
• Visual VoIP call path trace
• Cisco VoIP gateway and PRI trunk
monitoring
• Cisco and Avaya® support
• Monitor IP SLA operations on Cisco Nexus
switches (Q2 2020)

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POLL
Which of the recent network management product features
are you most excited about?
(select all that apply)
Poll 4

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DEMO

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BREAK

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Systems, Database, and
Application Performance
Management Products

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Systems, Database, and Application Performance
Management Products Overview
Troubleshoot and solve performance
issues in applications and the
infrastructure supporting them
Server & Application Monitor
Troubleshoot web performance issues
for internal and customer-facing
applications
Web Performance Monitor
Storage Resource Monitor
Multi-vendor storage performance
and capacity monitoring
Troubleshoot Hyper-V® and VMware®
environments and plan and optimize
capacity and usage
Virtualization Manager
Unique root cause analysis, trending,
query analysis and recommendations,
and central visibility
Database Performance Analyzer
Aggregate, search, tag, and chart
network and application log data
Log Analyzer
Track and compare system and
application changes over time
Server Configuration Monitor
Monitor, diagnose, and optimize
SQL Server and Azure SQL
SQL Sentry
SaaS-based custom application
performance monitoring and tracing
for hybrid and cloud environments
AppOptics™

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Server & Application Monitor (SAM)
• Overview
• Monitor Azure and AWS
• 1200+ application monitoring templates, including custom
templates
• Customizable server monitoring, including hardware health
(temp., power, fan, etc.)
• Application infrastructure dependency mapping
• AppInsight for SQL Server®, Exchange™, IIS™, and Active
Directory
• Asset inventory
• Improved API Poller (Q2 2020 HF1)
• Enhanced SaaS templates, including Office 365 (Q2 2020)
• Scale to up to 550,000 components per instance (Q2 2020)

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Virtualization Manager (VMAN)
• Overview
• Predictive recommendations
• VM sprawl control
• Comprehensive virtualization management
• Capacity planning tools
• Manage across on-premises, hybrid, and cloud
• Chargeback reports (Q2 2020 HF1)
• Nutanix® HCI/SDDC and AHV support (Q2 2020)

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Web Performance Monitor (WPM)
• Overview
• Website performance monitoring
• Synthetic transaction monitoring
• Detailed load-time metrics
• Monitor from multiple locations
• Transaction recorder
• Uses the same recorder as Pingdom® (Q2 2020)

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Storage Resource Monitor (SRM)
• Overview
• Multi-vendor storage device support
• Storage monitoring and hotspot detection
• Automated storage capacity planning
• Alerts and reports
• Supported devices
• Hardware health monitoring for NetApp
7-Mode (Q2 2020)
• Extended controller support for Dell EMC
VNX/CLARiiON arrays (Q2 2020)

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Log Analyzer (LA)
• Overview
• Search and filter log data from multiple sources
• Real-time log streaming and visualization
• Custom and out-the-box log tagging
• Orion Alert integration
• Windows® logs and events
• VMware logs
• Flat log file ingestion (Q2 2020)
• Orion Log Viewer replaces legacy Syslog
and Traps (Q4 2019)

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Server Configuration Monitor (SCM)
• Overview
• Baseline server and application configurations on Windows and Linux®
• Alert and report on baseline deviations
• See who’s making configuration changes
• Compare current configurations to previous versions
• Correlate configuration changes with performance metrics
• Track Windows hardware inventory, registry entries, binary and text
files, software inventory, IIS configuration files, and script output
changes
• Monitor Linux configuration files and hardware and software
inventories
• Execute bash, python, or other Linux scripts
• Monitor configuration and permissions changes in your databases
(Q2 2020)
• New rules engine introduces DISA STIGS compliance support
(Q2 2020 HF1)

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Database Performance Analyzer (DPA)
• Overview
• Cross-platform database support for
both cloud and on-premises
• Anomaly detection
• Table, index, and query tuning advisors
• Detailed real-time and historical data
• PostgreSQL database support (Q2 2020)
• Email alert customization (Q4 2019)
• Expanded application API (Q4 2019)

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New Product Introduction: SQL Sentry®
• At-a-glance view of database environment health
• Proactive alerting and response system
• Find and fix high-impact queries
• Manage scheduled events and identify resource contention
in an Outlook-style calendar
• Storage forecasting powered by predictive analytics
• Identify contributing problems in the OS and virtual
environment

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SQL Sentry
Summary dashboard

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Monitor, Diagnose, and Optimize Database Performance
Monitor Diagnose Optimize
✔See an overview of SQL Server
health in a single view
✔ Use deep, actionable metrics to
quickly pinpoint the root cause
of problems
✔Identify contributing problems in
the OS and virtual environment
✔Use built-in or custom baselines
to quickly identify performance
anomalies
✔Monitor SQL Server (running in
physical, virtual, and cloud
environments), Azure SQL
Database, SQL Server
Analysis Services (SSAS), and
Windows and VMware hosts
✔ Actionable, detailed
performance metrics
✔Proven scalability, with the
ability to monitor 800+
instances with one monitoring
database
✔Optimize query performance
with query plans and index
management
✔Set relevant alerts and
automated responses specific
to your environment
✔Predict future database storage
needs with Storage
Forecasting, powered by
machine learning
With SQL Sentry

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AppOptics Application Performance Monitoring (APM)
• Monitor the applications and infrastructure
remote employees rely on to do their jobs
• Full-stack visibility
• Reduce MTTR
• Measure what matters
• Combine metrics, traces, and logs
• Align performance goals with business goals
• App service topology mapping (Q2 2020)
• New trace summary (Q2 2020)
SaaS-based APM and infrastructure tool for hybrid and cloud-native IT environments

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POLL
Which of the recent systems management product features
Poll 5

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Network and Systems Management Wrap-Up
• Intelligent maps
• PerfStack
• AppStack
• Quality of experience (QoE)
• Advanced troubleshooting with the
Orion Platform

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What Is PerfStack?
Cross-stack correlation for your IT data
• Drag and drop metrics into a composite metrics
dashboard
• Compare disparate metrics and events across
hybrid infrastructure
• Get help identifying patterns and the
root cause of problems
• Go back in time to help understand the cause of
past system behavior
• Participating products: NPM, NTA, SAM,
VMAN, SRM, DPA, WPM, and EOC

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What Is AppStack?
AppStack is a feature of the Orion Platform that allows
our products to share data for contextual visibility,
relationship mapping, and troubleshooting
More products can help ensure more details are collected
and available.
Server & Application Monitor – Visibility to apps,
OS, servers, and virtualization (basic metrics) layers
for on-premises and hybrid cloud environments
Virtualization Manager – Visibility to VMs, hosts,
clusters, and datastore/CSVs with comprehensive
metrics and recommendations
Storage Resource Monitor – Visibility and capacity
planning to SAN and NAS array LUNs, raid groups,
volumes, and disks
Database Performance Monitor – Monitors
database performance for on-premises and hybrid
cloud environments
Web Performance Monitor – Visibility into the end-
user experience for web and SaaS application
transactions

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Troubleshooting With SolarWinds Products
NetPath
Automated troubleshooting
for networks
AppStack
Automated troubleshooting
for systems
PerfStack
Human troubleshooting
for everything
Quality of
Experience
In-depth troubleshooting
at the packet level

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DEMO

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BREAK

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SolarWinds Orion
Platform Scalability
Options

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Orion Platform Overview
Agenda
• Recent enhancements
• Scaling for the enterprise
• Additional polling engines
• High availability
• Included pollers
• Additional web servers
• Enterprise Operations
Console
• Multi-cloud deployments

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Recent Orion Platform Enhancements
• Orion Remote Collectors (Q2 2020 HF1)
• Performance improvements (Q2 2020)
• Orion Maps improvements (Q2 2020)
• Upgrade improvements (Q2 2020)
• Powerful new custom summary dashboards (Q2 2020)
• Orion Log Viewer replaces legacy Syslog and Traps (Q4 2019)
• New versioning (2019.4)
• Improved localization for German and Japanese (Q4 2019)

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Custom Summary Dashboards
• Build new custom summary
dashboards
• Customize the position of
widgets and resize as
required
• Data updated automatically
• Widget types include KPI,
proportional, table, and time
series widgets

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SolarWinds Simple Orion Platform Deployment
Simplest deployment scenario
© 2021SolarWinds Worldwide, LLC. All rights reserved.
Scales to:
• 12,000 network
elements
• 10,000 component
monitors
• 50,000 flows per second
• 20+ concurrent users

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Orion Data Collection With Additional Polling Engines
Monitor and manage more IT devices
With multiple additional
polling engines, this
configuration can scale to:
• 1 million network elements
• 550,000 component
monitors
• 300,000 flows per second
• 20+ concurrent users
(can scale higher with
additional web servers)
• Up to 100 additional
polling engines can be
installed locally or
remotely

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Orion Platform With High Availability
Monitor and manage with High Availability
• Automatic failover
• Main polling engines
• HA pools with virtual IP
addresses
• Instant notification and alerting
• Customizable rules
• Real-time monitoring
High
Availability
Server

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Orion Platform With High Availability
Monitor and manage with High Availability
• Automatic failover
• Main polling engines
• HA pools with virtual IP
addresses
• Instant notification and alerting
• Customizable rules
• Real-time monitoring
High Availability
Server

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Scaling the Orion Platform for More Concurrent Users
Supports more concurrent web users
This configuration scales to:
• 40 concurrent users
• 20+ on Orion
server
• 20+ on additional
web server
• Each additional web server
adds 20+ concurrent users
with good performance
• Load balancers (not
pictured) can be helpful in
distributing the workload

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Enterprise Operations Console
EOC with multiple Orion servers
Automated high-level
situational awareness
EOC can collect, display, and
send alerts about the real-
time operational status of IT
devices monitored by Orion
servers, and it can scale to:
• Up to 100 remote or local
Orion servers
• 1,000,000 total elements
(network,
server/application)

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Enterprise Operations Console (EOC)
• Overview
• Real-time status from remote instances
• Global reports
• Custom map views
• Centralized alert response
• Integrated search and asset explorer
• Customize enterprise environment summary
view
• Orion Maps support (Q2 2020)
• Improved authentication support (Q4 2019)
• PerfStack

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Orion Platform Multi-Cloud Deployment
Azure installation guide:
https://documentation.solarwinds.com/en/Success_Center/orionplatform/Content/install-orion-azure.htm
Amazon Web Services® installation guide:
https://documentation.solarwinds.com/en/Success_Center/orionplatform/Content/install-orion-aws.htm

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Rough Product Guidelines
• Scalability and deployment configurations are influenced by the following:
• Network size
• Topology/WAN bandwidth
• Sampling frequency
• Diversity/performance of managed objects
• Scales to tens of thousands of nodes
• Based on the use of APEs
• Scales to over 100 concurrent users
• Based on the use of additional web servers
• Scales to hundreds of thousands of nodes
• Based on the use of the EOC
• Latest scalability numbers can be found in this document:
• https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/NPM_Docu
mentation/Scalability_Engine_Guidelines_for_SolarWinds_Orion_Products
Scalable distributed deployments

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DEMO

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Security and Compliance
Products

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Security Product Overview
A security and information event
management (SIEM) product
designed to improve and
demonstrate compliance
Security Event Manager
Enhance security and control over file
transfers in and outside your organization
Serv-U® Managed File Transfer
Third-party software updates and
inventory leveraging Microsoft WSUS or
SCCM
Patch Manager
Get notified when your corporate
credentials have been leaked
Identity Monitor
Manage and audit user access
rights across your IT infrastructure
Access Rights Manager

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Security Event Manager (SEM)
• Overview
• Centralized log collection and normalization
• Automated threat detection and response
• Integrated compliance reporting tools
• Built-in file integrity monitoring
• NIST FISMA and DISA STIGs compliance
• Connectors for various log data sources
• Correlation rules
• Saved and scheduled searches (Q4 2020)
• LDAP settings (Q4 2020)
• Interactive histogram and query builder (Q2 2020)
• UI updates to connector profiles and users (Q2 2020)
• Customizable email templates (Q4 2019)

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Access Rights Manager (ARM)
• Overview
• Understand and act on high-risk access
• Minimize the impact of insider threats
• Improve compliance by detecting changes
• Identify who has access to what fast
• Fast, accurate account provisioning
• Identify and monitor high-risk accounts
• Monitor events in Azure Active Directory (Q2 2020)
• Let data owners review and recertify AD group
memberships (Q2 2020)
• Support for Microsoft Teams® (Q2 2020)

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Patch Manager (Patch)
• Overview
• Microsoft WSUS patch management
• Integrations with SCCM
• Vulnerability management
• Pre-built/pre-tested packages
• Patch compliance reports
• Patch status dashboard
• Asset inventory

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POLL
Which of the recent security product features
Poll 6

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DEMO

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IT Service Management
and Support Tools

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Web Help Desk (WHD)
• Overview
• Automation of ticketing
• Centralized knowledge base
• Asset tracking and management
• Associate tickets with relational ticketing
• AD and LDAP integration
• Reporting to measure SLAs
• Integration with Orion alerts
• SmartCard support
• Trouble tickets with checklists (12.6)
• Archive by request type (12.6)

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Service Desk
• Self-service capabilities help remote users access information to provide immediate support,
letting IT service desk pros triage more complex cases
• Incident management consolidates, manages, and prioritizes incoming tickets
• Service catalog standardizes service request and fulfillment processes
• Fully integrated IT asset management compiles hardware, software, POs, and more
• Service portal for users to have a single place to submit tickets and requests
• CMDB visualization for hybrid clouds (Q2 2020)
• AWS asset discovery (Q2 2020)
SaaS-based IT service management solution to successfully manage your employee services

81
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Dameware Remote Support (DRS)
• Overview
• Fast and safe remote control
• Remote connection over LAN or internet
• Simplify Windows administration
• Built-in remote admin tools
• Remote support from mobile devices
• Remotely manage AD environments
• SmartCard support
• Satellite friendly
• TLS 1.2 compliant (12.1)
• New Mirror Driver (12.1)

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Dameware Remote Everywhere
• Fast and safe remote support
• Remote access to sleeping and
powered-off computers
• Thorough system information
• Session information details
• Links: Data - Resource
Support your remote workforce with a secure, cloud-based, remote support solution

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The Six Components of Our Customer Success Program
Keeping the SolarWinds promise of easy to try, buy, and implement
SolarWinds
Support
SolarWinds
Success
Center

84
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SolarWinds Success Center
Knowledge
• 20,000+ articles, eLearning, and
how-to videos
• “New to” product pages
• System requirements
• Getting started guides
• Training and how-to videos
• Release notes
• New feature summaries
• Upgrade guides
• Admin guides

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SolarWinds Academy
Skills for onboarding and time to value
• A “Top 5” networking
certification
• Available online
• Study with SolarWinds experts
• Enhanced support experience
• 50% discount for Partners
• Valid for three years
https://www.businessnewsdaily.com/10704-networking-certifications.html

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Q&A
Call government and education
sales:
877.946.3751
Contact federal sales:
federalsales@solarwinds.com
Contact state and local
government sales:
governmentsales@solarwinds.com
Contact education sales:
educationsales@solarwinds.com

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POLL
We’ll email you post-event follow up materials.
Is there anything we can do to help you before then?
(check all that apply)
Poll 7

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Contact Us
• Call government sales: 877.946.3751
• Email government sales: Federal federalsales@solarwinds.com
State and local governmentsales@solarwinds.com
Education educationsales@solarwinds.com
• Visit our THWACK government group: http://thwack.com/government
• Download a free trial: http://www.solarwinds.com/downloads/
• Visit our government website: http://www.solarwinds.com/government
• Visit our education website: https://www.solarwinds.com/solutions/education-it-solutions
• Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds-government
Let us know how we can help you

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Upcoming Government and Education Webinars
Title Date and Time Registration Link
There's More Than One Way to
Monitor SQL Database Performance
8/12/21 2:00 p.m. – 3:00 p.m. ET Click here
IT Tools to Support Your Hybrid
Workforce
Leverage Automation to Improve IT
Operations
Improving Application Performance 9/9/21 2:00 p.m. – 3:00 p.m. ET Click here
Data Visualization With Relational
Views and Mapping

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THANK
YOU

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@solarwinds
The SolarWinds, SolarWinds & Design, Orion, and THWACK
trademarks are the exclusive property of SolarWinds Worldwide,
LLC or its affiliates, are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration
in other countries. All other SolarWinds trademarks, service
marks, and logos may be common law marks or are registered or
pending registration. All other trademarks mentioned herein are
used for identification purposes only and are trademarks of (and
may be registered trademarks) of their respective companies.

92
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Appendix

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@solarwinds
Product Scale Guidelines
Scalability Impacted By Limit Notes
DPA Database server size • < 20 db: 1 CPU and 1 GB RAM
• 21 – 50 db: 2 CPU and 2 GB RAM
• 51 – 100 db: 4 CPU and 4 GB RAM
• 101 – 250 db: 4 CPU and 8 GB RAM
• > 50 db: central server mode
See Link together separate
DPA servers in the DPA
Administrator Guide
ETS • 45 active tools on web instance
• 3 tools per user session
• 1 active tool per mobile session
• At the same time per tool:
• 10 nodes monitored
• 48 interfaces monitored
• 12 metrics rendered
EOC Elements (nodes, interfaces,
volumes, etc.)
• Successfully tested for 100
SolarWinds sites with a total of
1 million elements
For redundancy, multiple
EOC servers can be
connected to the same
SolarWinds site

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IPAM Number of managed IPs • 3M IPs for main poller
• Additional 1M IPs per APE
LA Number of events monitored • 1K events per second
• 3.6M events per hour
• Up to 90M events per day
NTA Flows/sec received • 50K flows/sec per poller
• Up to 300K flows/sec per
instance
Up to 5 APEs
With “top talker” optimization
NCM Throughput = nodes x
frequency of inventory and
config downloads
• 10K nodes per poller
• Up to 30K nodes
Up to 100 APEs
NPM Throughput = elements
(interface, volume, nodes) x
polling frequency
• 12K elements1 per poller
• 1 million elements1 per
instance
• Up to 100 paths per polling
engine (NetPath)
Up to 100 APEs
Stack up to 4 pollers
(1) At default polling frequency

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PM Number of nodes monitored • 1,000 nodes per automation server
• 1,000 nodes per Microsoft SQL Server
Express instance (SQL Server does
not have this limitation)
For large deployments,
SolarWinds recommends
using remote SQL
SEM Number of events monitored • Up to 215 million events per day
(2,500 events per second)
• 5,000 rule hits per day
SAM Throughput = component
monitors x polling frequency
• 10K monitors1 per poller
• 1K agents per poller
• 550K monitors1 per instance
Up to 100 APEs
Pollers can stack 2x
With SAM 6.9.1+ and node-
based licensing, adding
APEs does not require an
extra license
SCM Number of changes
monitored
• Up to 280 changes/second combined > 1,000 agents per poller,
requires an APE
(1) At default polling frequency

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SRM Number of disks and arrays • 40K LUNs per poller
• 160K LUNs max
Use APEs for horizontal
scaling
No stacked pollers
UDT Number of managed ports • 100K ports per poller
• Up to 500K ports
Use APEs for scaling
VMAN • 1 APE per 3K monitored VMs
• 1 additional federated collector per 3K
monitored VMs
Events option supports 1K
VMware EPS; additional
APEs support 1K EPS each
VNQM IP SLA operations and CDR
volume
• 5K IP SLA operations and 200K
calls/day per poller
• 15K IP SLA operations and 200K
calls/day per instance
1 APE per 5K IP SLA ops
and 200K calls/day
20K call/hour maximum
during peak hours
WPM Throughput = number of
transactions played back x
frequency
• 12 monitored transactions per WPM
player
Complexity of transactions
determines limits per player
Use widget to estimate load

SolarWinds Government and Education Webinar: Virtual Technology Briefing 08.05.2021

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