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@solarwinds
Five Essential IT Tools You Need Today
Government and Education Webinar
February 18, 2020

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Speaker Introduction
Mark Smith
Government Product Marketing Manager
mark.smith@solarwinds.com
703.386.2652 (office)
Rolf Diehl
Sales Engineer, Advisory
rolf.diehl@solarwinds.com
703.386.2662 (office)
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Agenda
• SolarWinds Overview
• Where to Start
• Tools Best Practices
• Five Essential SolarWinds® Tools
• Web Help Desk®
• Dameware® Remote Support
• Patch Manager
• ipMonitor®
• Engineer’s Toolset™
• Demonstrations
• Resources
• Q&A
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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@solarwinds
SolarWinds at a Glance
1. Customers are defined as individuals or entities that have an active subscription for our subscription products or that have purchased one or more of our perpetual license products since our inception under a unique customer identification number. We may have multiple
purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer.
2. IDC defined Network Management Software functional market, IDC’s Worldwide Semiannual Software Tracker, October 2019.
3. Gartner, Market Share Analysis: ITOM: Performance Analysis Software, Worldwide, 2018. June 11, 2019. (AIOps/ITIM/Other Monitoring Tools Software Market). SolarWinds term, Systems Management, refers to the AIOps/ITIM/Other Monitoring Tools Software Market
Taxonomy referenced in the Gartner report. All statements in this report attributable to Gartner represent SolarWinds interpretation of data, research opinion, or viewpoints published as part of a syndicated subscription service by Gartner, Inc., and have not been reviewed
by Gartner. Each Gartner publication speaks as of its original publication date (and not as of the date of this presentation). The opinions expressed in Gartner publications are not representations of fact and are subject to change without notice.
#1
in Network
Management2
320,000+
customers in 190
countries 1
55+
IT management
products
22,000+ MSPs serving
450,000+ organizations
Every branch of the DoD, and
nearly every civilian and
intelligence agency
150,000+ registered members of THWACK®, our global IT community
Founded in 1999
More than 3,200
employees globally
Austin, TX headquarters
Herndon, VA, government office
30+ offices globally
Leader
in Remote Monitoring
and Management
#3
in Systems
Management3
Growing Security
Portfolio
499 of
Fortune 500®
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Building Great Products That Simply Work Is at Our Core
End User-Driven Product Strategy With a Constantly Growing OfferingFocused on Ease and Efficiency
Geekbuilt.®
Roadmap driven by end users and products developed by
IT professionals who understand today’s IT environment
Massive User Community
150K+ registered THWACK members
22K+ MSPs access the MSP Institute
and Customer Success Center
Solve clearly identified problems
Orion®
Platform
Hybrid IT
management
Application
Management
Affordable full-stack
monitoring for hybrid and
cloud-native IT
environments
SolarWinds
MSP
Remote monitoring
and management
platforms, backup,
and email security
Easy to try, find, and buy
Ready to use
Security
Security, simplified
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Our Approach to ProductOurCorePrinciplesNotableExamples
Simple and
powerful
Deliver complete
visibility for hybrid IT
Grow with our
customers
Enable application-
centric management
•Quick value after install
•Seamless UX across
product portfolio
•Native support of the major
on-premises and public clouds
•Unified, integrated experience
•Start small, solve the first
problem, and be ready for
the next
•Add new capabilities quickly
• AppStack™ – manage the entire
app, not just components
• PerfStack™ – real-time
troubleshooting across the
modern app and infrastructure
stack
• NetPath™ – manage the network, not
just elements
• Cloud infrastructure monitoring –
AWS® and Azure® infrastructure
monitoring
•Support management of
traditional and modern apps
• Network Insight™ – deep
visibility for the modern
network stack across
performance and
configuration
• AppInsight™ – deep visibility
for packaged application
performance
• Increased scale – support for
400,000 NPM elements in a
single instance
• Simplified multiproduct
installer – single installer to
automatically resolve upgrade
and install dependencies
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Where to Start
What questions do I need to ask?
• What operational requirements do I need to address?
• How do I put a process in place a plan that scales?
• What can a one-person/small IT team manage?
• Should I buy on-premises or SaaS solutions?
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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IT Services Management Best Practices
• Simplify operations with a flexible ITIL help desk
• Streamline service desk in ITSM
• Integrate ITSM with other ITIL tools
• Troubleshoot with a built-in knowledge base
• Maintain inventory of devices/systems/software
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Five Essential SolarWinds Tools
• Web Help Desk
• Dameware Remote Support
• Patch Manager
• ipMonitor
• Engineer’s Toolset
• Why start with a help desk solution?
• Is this really needed?
• Are you Patching?
• Do we really need a monitoring tool?
• When will we need all these tools?
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Web Help Desk (WHD)
• Simplify and streamline IT help desk processes from service request creation to resolution
• Automates ticketing management with rule-based routing and escalation, real-time tracking, and
alerts
• Automated IT asset management for tracking and managing the lifecycle of hardware and
software assets
• Offers built-in knowledge base for self-resolution of issues, and automation of change
management
• Offers built-in integration with Dameware Remote Support to help you launch remote sessions,
further integration with Network Performance Monitor (NPM), Network Configuration Manager
(NCM), and Server & Application Monitor (SAM) to view and use WHD from console and allows for
automatic ticket creation
• Affordable pricing for IT technician logins—no additional cost for end user logins or managed IT
assets
• Links: Data - Demo - Resource
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Dameware Remote Support and IT Administration Tools
Dameware Mini Remote Control
• Multi-platform desktop sharing and
remote control
• Remote access to sleeping and
powered-off computers
• Multi-factor authentication
• Flexible user access control
• Customize and automatically deploy
remote control agents
• Remote session tools and utilities
• Low-cost single installation license with
optional server-based licensing
• Data - Resources
Dameware Remote Support
• Includes Dameware Mini Remote
Control
• Remote systems management tools
• Anywhere, anytime remote support
• Simplify Windows® administration
• Built-in remote admin tools
• Support from iOS® and Android™
devices
• Remotely manage AD environments
• Low-cost single installation license with
optional server-based licensing
• Data - Resources
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Dameware Component Deployment
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Automated patching of Microsoft® and third-party applications
Patch Manager
• Reduce time for patching physical and virtual Windows desktops and servers
with pre-built, tested patches from vendors such as Adobe, Apple, Google,
Mozilla, Oracle, and others
• Decrease security risks and service performance degradation by controlling
when and where patches are applied
• Pass audits and demonstrate compliance with out-of-the-box reports and
dashboard views
• Extend WSUS or SCCM into powerful patch management solutions
• Agent-less architecture, mass scale, and ease of use gives you the best ROI
with no scripting or professional services needed
• Links: Data - Demo - Resource
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Network diagnostics, troubleshooting, and mapping
Additional Tools
Engineer’s Toolset
• Over 60 network management and
troubleshooting tools
• Automated network discovery
• Real-time monitoring and alerting
• Powerful diagnostic capabilities
• Enhanced network security
• Configuration and log management
• IP address/DHCP scope monitoring
• Single installation license with optional
Orion Platform installation
• Data - Resources
© 2020 SolarWinds Worldwide, LLC. All rights reserved.
ipMonitor
• Monitor network devices, servers, and
applications from one console
• Receive alerts for availability and
performance issues
• Monitor network status on maps and
NOC view
• Minimize downtime by automating
remediation actions
• Enhance monitoring with built-in
reports and dashboards
• Data - Resources

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DEMO
15© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Active Directory User Creation
Dameware Active Directory Support
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Additional Resources
• Review ITIL Services Management webpage:
https://www.solarwinds.com/web-help-desk/use-cases/itil
• Review a blog on choosing monitoring tools:
https://orangematter.solarwinds.com/2019/03/29/choosing-monitoring-tools-for-the-smb/
• Review a blog on operations vs. engineering tools :
https://orangematter.solarwinds.com/2015/11/03/operations-vs-engineering-tools/
• Review five essential tools product pages:
• Web Help Desk
• Dameware Remote Support
• Patch Manager
• ipMonitor
• Engineer’s Toolset
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Q&A
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Contact federal sales:
877.946.3751
federalsales@solarwinds.com
Contact state and local
government sales:
governmentsales@solarwinds.com
Contact education sales:
educationsales@solarwinds.com
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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Contact Us
Let us know how we can help you
• Visit our THWACK government group: http://thwack.com/government
• Watch a short demo video: http://demo.solarwinds.com/sedemo/
• Download a free trial: http://www.solarwinds.com/downloads/
• Visit our government website: http://www.solarwinds.com/government
• Call government sales: 877.946.3751
• Email SolarWinds federal government sales: federalsales@solarwinds.com
• Email SolarWinds state and local government sales: governmentsales@solarwinds.com
• Email SolarWinds education sales: educationsales@solarwinds.com
• Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds-government
© 2020 SolarWinds Worldwide, LLC. All rights reserved.

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@solarwinds
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are
the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are
registered with the U.S. Patent and Trademark Office, and may be
registered or pending registration in other countries. All other SolarWinds
trademarks, service marks, and logos may be common law marks or are
registered or pending registration. All other trademarks mentioned herein
are used for identification purposes only and are trademarks of (and may be
registered trademarks) of their respective companies.
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