Information Technology (IT) is a tool like the other tools presented total quality management organization achieve its goals. Over the past few decades, computers and quality management practices have evolved together and have supported each other. This interdependence will continue in the near future. Also, IT is defined as computer technology for processing and storing information, as well as communications technology transmitting information.

1. Course: ”Total Quality Management “
Chapter09: Information Technology
Submitted To: Dr. CHHUN Vannak
Presented By: Ms. Ul Soklang
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Paññásástra University of Cambodia

2. Content
I. Introduction
II. Computer and the Quality Functions
III.The internet and other Electronics Communication
IV. Information Quality Issues
V. Technology For the Future
VI. Conclusions
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3. I. Introduction
 Information Technology (IT) is a tool like the other tools
presented total quality management organization achieve its
goals.
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Four Function
of IT
1. Data 2. Information 3.Knowledge 4.Organization

4. II. Computers & Quality Function
1. Data
Collection
2.Data
Analysis,
Reduction,
And Reporting
3. Statistical
Analysis
4. Process
Control
5. Automated
Test And
Inspections
6. System
Design
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5. 5

6. III. Internet & Other Electronic
Communication
 Internet, instant messaging, video conferencing, virtual
teaming, document management, E-Learning-Government,
E-Commerce, biz to biz, biz to customers and website
design.
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7. IV. Information Quality Issues
 Sufficiency, Accuracy, Timeliness, Intellectual property,
Security, Cybercrime, Privacy, Pollution, Creativity and
Control Prevention.
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8. V. Technology of Future
 Such as wireless revolution, artificial intelligence, virtual e-
commerce, E Ink corporation, wallet PC and ultimately.
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9. VI. Conclusions
 Economy is benefiting from structural gains, in productivity that have been
driven by remarkable wave of technological innovation.
 Information technology has brought advantages and disadvantages to
communication in business. Companies can communicate effectively with
their customers by Internet.
 Companies now try to have good relationship with their customers by using
Internet. What is more, companies now design a website to attractions
people and provide a products in it. Virtual communication is one of the
important things in the business area.
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10. Thank for your attention!!
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