Every year, Software Advice is contacted by thousands of organizations looking for the right medical billing software. We recently analyzed a random selection of these interactions to uncover medical professionals’ most common pain points and their reasons for purchasing new billing solutions.

1. Software Advice BuyerView:
Medical Billing Software Report
Insight into today’s software buyer

2. Abstract
Every year, Software Advice is contacted by thousands of organizations looking
for the right medical billing software—which provides us with unparalleled insight
into the needs of today’s software buyers. We recently analyzed a random
selection of these interactions to uncover medical professionals’ most common
pain points and their reasons for purchasing new billing solutions.

3. Few Buyers Using Manual Methods
38% Billing software
20% New practice
13% Billing services
provider
13% Manual methods
3% Web portals
13% Not specified
Almost 40 percent of the prospective buyers we spoke with were replacing
existing medical billing software.

4. Many Buyers Seeking to Comply With Regulations
Regulatory compliance
Improve integration
Eliminate paper
Current system outdated
Bring billing in-house
Improve efficiency
Need ICD-10 codes
Current system cumbersome
Current missing features
Current poorly supported
0% 5% 10% 15% 20%
Percent of sample
Nineteen percent of buyers cited compliance with government regulations as their
primary reason for replacing their current billing method.

5. Most Buyers Seeking Mobile Access
0% 5% 10% 15% 20% 25%
Percent of sample
Mobile access
Claim scrubbing
Eligibility inquiries
Reporting
Electronic claims
Worker's comp claims
Mobile billing applications for tablets and smartphones was the top-requested
functionality, with 21 percent of our sample expressing interest in it.

6. Majority of Buyers Want Integrated Suites
87% Integrated suite
11% Best-of-breed
1% Multiple products
Eighty-seven percent of buyers preferred an integrated suite over best-of-breed
systems and multiple products.

7. Most Buyers Office Staff, Physicians
34% Office staff
27% Physician
23% Executive/owner
5% Mental health worker
4% Consultant
More than half of prospective buyers were office staff (34 percent) or physicians
(27 percent).

8. Most Buyers Come From Small Practices
53% Solo practice
14% 2 doctors
14% 3-4 doctors
9% 5-10 doctors
9% 10 or more doctors
Slightly more than half (53 percent) of buyers in our sample came from solo
practices.

9. Most Practices Have Fewer Than Five Employees
5% 1 employee
53% 2-5 employees
20% 6-10 employees
10% 11-20 employees
12% 20 or more employees
Fifty-eight percent of buyers in our sample come from practices with fewer than
five employees.

10. Learn More About Medical Billing Software
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11. @SoftwareAdvice /company/software-advice
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Software Advice™ is a trusted resource for software buyers. The company's
website, www.softwareadvice.com, provides detailed reviews, comparisons and
research to help organizations choose the right software. Meanwhile, the company’s
team of software analysts provide free telephone consultations to help each
software buyer identify systems that best fit their needs. In the process, Software
Advice connects software buyers and sellers, generating high-quality opportunities
for software vendors.