Design Thinking: Empathy Map and problem statement
1. • Having previous work experience or being in
student union gives you advantages.
• Being recommended helps in finding a job.
• Universities have inflexible class schedules .
• In all jobs the ask for minimum 2 years
experience .
• There aren´t enough options of job
opportunities for certain degrees in vacancies
websites
• The process of passing form a trainee to full
time work as outsourcing took me 4 months.
• Previous work experience means you are
responsible and not lazy, gives you points in
interviews.
• Finding job as a trainee is easier and quicker
than finding a full time job.
• Sometimes being a trainee in a company isn´t
rewarded, and it should help to find a full time
job more easily in that company
• Outsourcing is bullshit.
• Uncertainty
• Frustration
• Deception of job offer & time invested in the
company as trainee .
• Happy with the job she is doing an the
company.
• Unsatisfied with the salary offered and
benefits.
EMPATHY MAP
S A Y T H I N K
D O F E E L
• Didn´t use universities job services
(recruitment fair and CV help) she had job as a
trainee
• Started working in semester 7 as a trainee.
• Negotiated with trainee employer to work full
time when graduated.
• Talked with his boss so they could increase her
salary and hire her directly and not from
outsourcing.
• Continues to search for jobs to see if she could
find something better.
2. PROBLEM STATEMENT
Undergrad student with a lot
of energy and attitude needs
a way to easily transition
between trainee and full time
employment because the
process was bumpy and full of
unexpected challenges.