The financial services industry is evolving. New players are challenging the incumbents with an extraordinary variety of products and services as has never happened before. Financial industry’s players must adequate strategies, products portfolio and services delivered according to the new wave of emerging customers’ behaviors. Recent analysis where showing that something very new and unexpected should be taken in great consideration. Something very “human”. In a world of digital services, ancestral humans behavior demands a service revolution.

10. Heisenberg's uncertainty
principle (the easy way)

11. Heisenberg's uncertainty
principle (the easy way)
In thermodynamics, a
standard mercury-in-glass
thermometer must absorb or
give up some thermal energy
to record a temperature, and
therefore changes the
temperature of the body
which it is measuring.

18. OBSERVE HUMAN
BEHAVIOR
EMPOWERED BY
DIGITAL
SENSITIVENESS

40. https://www.linkedin.com/in/demetriomigliorati

41.  Demetrio is a senior manager with an extensive
multifunctional expertise in various industries and a solid
information technology background.
 Presently DW & Innovation @Banca Mediolanum, he is
passionately focused on digital transformation. Redesigning
work environments enabling the creation of brand new series
of digital products & services. Empowering people to innovate
using technology and solutions maximizing efficiency and
effectiveness, while balancing their commitment to work and
personal life.
 Social business enthusiast, early adopter of whatever kind of
new device, loves designing open & Arduino based IOT stuff.
 Lecturer on “Digital & Social Enterprise” and “Digital
Innovation Strategy” at Venice’s Ca’Foscari University (DEL -
Digital Enterprise Lab).
 Member of Lab Digital Enterprise at Milan’s Cattolica
University and Milan’s Politecnico SmartWorking Advisory
Board.
 Business Unit Manager of the Educational Area at Venice’s
Ca’Foscari University DEL.
 Lecturer on Digital Transformation for Ninja Academy’s
Digital Marketing Diploma and for the Digital Master Online
 Keynote speaker.