Citizen relationship management at Comune di Milano - Stefano Garancini

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OpenKnowledge srl

Today you can measure the impact of the public digital identity introduction on the relationship management with citizens. Recently introduced at the Comune di Milano, the digital identity SPID offers, with new features and possibilities, accessibility to public services offering. In the last three years the Comune di Milano redesigned the process of citizen relationship management to offer new services and application. The new system leverage new positive perspective as well as challenges and potential risks.

Identità Digitale: il caso CRM Citizen Relationship Management

STEFANO
GARANCINI

Dire1ore
Sistemi
Applica:vi
del
Comune
di
Milano

7
luglio
2016
–
The
SocialBusinessForum

7 luglio 2016 TheSocialBusiness Forum Comune di Milano 2
Spunti sull’identità digitale

7 luglio 2016 TheSocialBusiness Forum Comune di Milano 3

7 luglio 2016 TheSocialBusiness Forum Comune di Milano 4
Introduzione
Qual è il pro+ilo più adatto
per il Cittadino e per il servizio?

7 luglio 2016 TheSocialBusiness Forum Comune di Milano 5
Introduzione

7 luglio 2016 TheSocialBusiness Forum Comune di Milano 6
Introduzione
Una identità digitali o
molte identità

SPID: tra costi diretti e
indiretti
SPID: un standard o
«lo» standard

Integrazione tra
pubblico e privato

7 luglio 2016 TheSocialBusiness Forum Comune di Milano 7
stefano.garancini@comune.milano.it

Citizen relationship management at Comune di Milano - Stefano Garancini

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Citizen relationship management at Comune di Milano - Stefano Garancini

1. Identità Digitale: il caso CRM Citizen Relationship Management STEFANO GARANCINI Dire1ore Sistemi Applica:vi del Comune di Milano 7 luglio 2016 – The SocialBusinessForum

2. 7 luglio 2016 TheSocialBusiness Forum Comune di Milano 2 Spunti sull’identità digitale

3. 7 luglio 2016 TheSocialBusiness Forum Comune di Milano 3

4. 7 luglio 2016 TheSocialBusiness Forum Comune di Milano 4 Introduzione Qual è il pro+ilo più adatto per il Cittadino e per il servizio?

5. 7 luglio 2016 TheSocialBusiness Forum Comune di Milano 5 Introduzione

6. 7 luglio 2016 TheSocialBusiness Forum Comune di Milano 6 Introduzione Una identità digitali o molte identità SPID: tra costi diretti e indiretti SPID: un standard o «lo» standard Integrazione tra pubblico e privato

7. 7 luglio 2016 TheSocialBusiness Forum Comune di Milano 7 stefano.garancini@comune.milano.it