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Тімоті Дюбель
- 1. Technology Goal: Enable transformation of government • Whole of government, collaborative approach • Consultative process for legislation and policy • Clear plan and roadmap • National digital development plan and architecture Models and best practices: Government Digital Strategy (UK) Chief Information Officer (US and others) Investment Goal: Improve effectiveness and reduce costs • Analyze economic, social, and political benefits • Invest in technology, training, awareness • Build IT project management capacity • Understand total cost of ownership Models and best practices: Strategic investment (Korea) Government Digital Services (UK) People Goal: Empower users (Information Society) • Political will • Involve all stakeholders (citizens, civil servants, businesses, IT professionals…) • Open, inclusive and accessible government Models and best practices: E-Participation (Korea and Netherlands) US Digital Service (US) Seamless service/single portal Partnerships Goal: Effective, efficient administration & services • Government partnerships • Private sector (PPPs) • Civil society and Donors • Sector focus (e.g. Health) Models and best practices: Open data and standards APIs (see data.gov) Social good initiatives: Apps4Warsaw What makes an eGov success story? Added public value, increased trust Reduced cost, increased innovation BetteruseoftechnologyImprovedservices
Notas do Editor
- Introduction: With few exceptions, 10 years ago most countries did not set out to be champions in eGov. They set out to transform government and governance using technology, seeing it as a means to: Improve services and save money Focus on key sectors: health and education Contribute to the economy – knowledge economy Today the situation hasn’t changed – We don’t know exactly what eGov will look like in 10 years Technology evolves – Who thought of the explosion of mobile devices, phenomenon of apps, or cloud offerings 10 years ago? People change – which generally means that government changes We may not call it e-governance and simply just governance But we have learned a great deal and we don’t need to reinvent the bicycle The challenge is developing and implementing the right mix of things for your context – and that is not just the technology toolkit. The most important thing to remember is that technology is the enabler, or the means, to achieve an objective. We often think of the results of eGovernance as TAP – Transparency, Accountability, and Participation For a view of the key elements of eGov, I like to think about TIPP – Technology, Investment, Partnerships, and People We see these aspects in key analysis of eGov – especially in the UN eGoverment Survey (note Ukraine in 87th place our of 193) TECHNOLOGY The most successful countries and cities are all following a strategy – critical element While strategies include complex technology issues, they must also be straightforward and simple (roadmap) Evolution of technology will require adjustment Digital by Default, or Mobile First are valuable strategies, but not if they do not consider the other aspects, including people Second critical element is a clear owner – often the CIO role A good example for Ukraine is the UK – where there are still challenges between national and local implementation INVESTMENT Similar to the strategy, investment goes beyond technology Success will require investment in training, public education, etc Decisions should be made based on full cost-benefit analysis At all levels improve IT management capacity – to identify, procure, implement and manage solutions The best example here is Korea, which for over two decades has invested strategically, to arrive at the top of the US eGov Survey In Europe investment levels have remained high despite economic challenges In UK – the Government Digital Services team reviewed hundreds of services to determine the 25 top services that would yield the greatest impact based on cost per transaction, complexity, and demand Another example is Spain – Plan Avanza 2 – over 1.5b Euros PARTNERSHIPS Speaking of investment, partnerships are a way to decrease costs to the public while accelerating the introduction of services Don’t think about this only as PPPs, but as collaborative efforts between stakeholders to achieve common objectives I know that Lviv is a great example of this in recent months This is an area that will really accelerate in coming year, via Open Data and APIs, and will require competent management by public officies Later in the conference you’ll hear about Apps4Warsaw, a great example of a partnership between a municipality and a civil society organization (TechSoup) I have put the US Digital Service as an example here – following the disaster of Healthcare.gov, this is a multi-stakeholder initiative to transform government PEOPLE – Perhaps the most important element Starting with leadership – politicians are people too and must demonstrate commitment to eGov Citizen-focused and citizen-driven – ensure ease of use with the goal of getting people online and keeping them online Do not contribute to a digital divide Many examples exist, but the French administrative services site is noted for ease and accessibility The US Digital Service draws on IT professionals for short-term assignments OPPS for UA Draw on IT and innovation capacity High citizen literacy rate European integration – proximity to the most eGov developed region in the world Become a global leader