This proposal is for ongoing website maintenance and support services for Client Name. The proposal outlines the objectives of continuous monitoring, backups, updates and improvements to keep the client's website running smoothly. Key deliverables include the scope of technical support and assistance via phone, email and meetings. Investment tiers ranging from $1,200 to $1,800 per month are proposed. The company overview highlights experience and qualifications. Testimonials and next steps to finalize the contract are also included.

1. PROJECT PROPOSAL – (PROPOSAL_NAME)
CLIENT – (CLIENT_NAME)
Delivered on – (submission date)
Submitted by - (user_assigned)
Web Maintenance
and
Support Proposal

2. Cover Letter for Web
Maintenance and Support Proposal
Dear (Client_name),
Thanks for reaching us for your website maintenance. Our website retainer service will provide on– demand assistance
after your website launch. We are really excited in initiating an ongoing digital support relationship with you. It is
important for continuously monitoring your website or else it will fall out of date and out of sync with your business
goals.
Our web support packages are cost effective and easily customizable in accordance to your requirement. We are
confident that by our experience we will able to provide you following web support services–
• Performance measurement of website
• Website improvement on regular basis
We believe that with our website retainer, your website will continue to perform well for you and your customers. We
ensure that you will be saving lots of bucks that you would have spent in website redesigning as it will never get out of
date with our continuous testing, maintenance and iterative improvements.
Feel free to contact in case of any issue.
Sincerely,
(company_name)
2

3. TABLE OF
CONTENTS 01. Project Context & Objectives
03. Your Investment
06. Contract
07. Next Steps
02. Project Deliverables
• Scope of Services
• Proposed Services
04. Company Overview
• About Us
• Our Team
05. Our Past Experience • Client Testimonials
3

4. TABLE OF
CONTENTS
01. Project Context & Objectives
4

5. Project Context & Objectives for Web Maintenance and Support Proposal
PROJECT OBJECTIVES
› We will provide your website with secured backups which will be stored in a
secured local server
› The content will updated on regular basis
› Script/programs will updates
› Website will be monitored 24/7
PROJECT CONTEXT
We have identified that your firm(client_name) is facing some major issue in
regards to your website maintenance mentioned below-
› Your website is static that doesn’t display engaging content in context to your
product. This process is not sustainable and brutally limit your sales potential and
ultimately put negative impact on customer experience.
› You are facing in context to website hosting and security services for your clients too
› Regular maintenance & website improvement
5

6. TABLE OF
CONTENTS
02. Project Deliverables
Scope of Services
Proposed Services
6

7. Scope of Services for Web Maintenance and Support Proposal
Activities included in your monthly retainer are mentioned below
Technical assistance through
› Phone
› Email
› Ad hoc meetings in person
› Video conference
01
Fixation of bugs and enhancements02
Updating minor changes and social media content03
Prioritization of troubleshooting, site – building & design assistance04
Informing hosting provider in case of any issue05
Optimizing search engine06
We will look after your analytics platform & send you monthly report with recommendations
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8. Proposed Services for Web
Maintenance and Support Proposal
Secured Backups
• We will create a complete backup of your website in every 45 days
• The backup will be stored in local servers which are secured
Updating Script/Program
• We will edit or add software, programs and scripts for site performance and security
Website Monitoring
• We ensure monitoring your website for security outages and breaches 24/7
• We will inform you regarding website issues with 1 hour of occurrence and will try to solve the issue quickly as possible
Updating Content
• We will appropriately update the new content you created for web pages and blogs accompanied with images
• We will update meta tags for SEO purpose
• Minor changes to website, images and layout at your request so that your website do not require major changes in a month
• For the in – depth changes, a statement of work will be created with a separate pricing for website design services
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9. TABLE OF
CONTENTS
03. Your Investment
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10. Your Investment for Web Maintenance and Support Proposal
Web Support Tier Price Hours per month Months Subtotal
• Limited $1,200 6 12 $14,400
• Basic $1,500 12 12 $18,000
• Premium $1,800 24 12 $21,600
Total (before tax)
Taxation Rate, 5%
Total
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11. TABLE OF
CONTENTS
04. Company Overview
About Us
Our Team
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12. About Us for Web Maintenance and Support Proposal
Founded in 2010, we pride ourselves in providing strategic, beautiful design solutions
for our vast client base.
Who We Are
Hard work Pursuit of better Think big Act with integrity
We offer cathartic growth through digital excellence
Vision
Growth of customer by digital disruption & become industry most versatile enterprise solution
Mission
Core Values
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13. Our Team (1/2)
Design Director
• Write key credentials and major highlights of the team member
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ETHAN BROWN
Technical Director
• Write key credentials and major highlights of the team member
• Text here
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LIAM WARD
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14. Our Team (2/2)
Design Director
• Write key credentials and major highlights of the team member
• Text here
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TYSON HINTON
Marketing Director
• Write key credentials and major highlights of the team member
• Text here
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MARCEL WOOTEN
Technical Director
• Write key credentials and major highlights of the team member
• Text here
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LEVI JOYCE
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15. TABLE OF
CONTENTS
05. Our Past Experience
Client Testimonials
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16. Client
Testimonials (1/2)
• Write Client Testimonial Here
• Text here
LEWIS SPENCER, Designation
Add company name/logo
• Write Client Testimonial Here
• Text here
ROWAN HOOPER, Designation
Add company name/logo
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17. Client Testimonials (2/2)
• Write Client Testimonial Here
• Text here
DEXTER TURNER,
Designation
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• Write Client Testimonial Here
• Text here
ISABELLA OWEN,
Designation
Add company name/logo
• Write Client Testimonial Here
• Text here
BEN WATTS,
Designation
Add company name/logo
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18. TABLE OF
CONTENTS
06. Contract
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19. Contract for Web Maintenance and Support Proposal
Mutual Cooperation
• We agree to put our best efforts in return
we expect your cooperation in providing
needed information regarding to website
Plans Cancellation
• Right modify, reject, cancel or stop at any
point processes but are imbibed to
reimburse us all costs and expenses
Terms & Termination
• This agreement should commence from (date)
and shall continue till termination by either party
by not less than 60 days notice given in writing.
Terms of Payment
• Fifty percent of initial fees at the point of
contract signing and it will act as deposit
• Remaining 50% has to be submitted after
project completion
Confidentiality
• All efforts to preserve confidentiality
of information
Services Rendered
• 3 week opportunity to review our week and
provide feedback
• Not liable to the firm and third party for damages
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20. TABLE OF
CONTENTS
07. Next Steps
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21. Next Steps for Web Maintenance and Support Proposal
We firmly believe in clarifying things and sorting out the issues in order to find the most
suitable way to work together.
• Discuss the desired changes
• Accept the proposal
• Sign and finalize the proposal
• Submit an initial payment of 50% of total fee of project
• Once we get the notification of your proposal acceptance, we will send you the separate copy of the signed
contract for your record
• Feel free to contact
• Text here
• Text here
• Client Name:
Signature
• User Assigned:
• User Title:
Signature
It is requested to read the contract to get the understanding of the details involved in working with us. Everything should be
fair, transparent and easily understandable at the beginning in order to lay a solid foundation for better work relationship.
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22. Contact Us
Address
# street number, city, state
Contact Numbers
0123456789
Email Address
emailaddress123@gmail.com
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23. Additional Slides
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24. About Us
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Value Clients
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Preferred by Many
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Target Audience
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25. Our Mission
Vision
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Goal
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Mission
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26. Roadmap for Process Flow
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01
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03
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27. Timeline
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2017
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2018
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2020
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2019
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28. 30 60 90 Days Plan
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30DAYS
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60DAYS
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90DAYS
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