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1. 01
Total Quality
Management
Overview
Your Company Name

2. 01
TQM Pyramid
This pyramid shows
the key steps an
organization has to
follow to achieve the
optimal quality levels.
You can alter these
steps as per your
requirements.
Customer Driven
Values Empowerment Continuous Improvement
Ownership Management Support Mission Planning Vision
Rewards & Recognition Training, Teams, Awareness
Empowerment , Partnership
Measurement Informatics SPC, Cost Of Quality Documentation ,
Reporting Testing , Tools, Presentation
TQM
Culture
Leadership
Involvement
Process Quality
2

3. 01
TQM
Continuous
Improvement
Below is the TQM
model showing the
various aspects
undertaken to ensure
the quality standards.
You can alter these
aspects as per your
needs.
TQM Model
Customer Focus
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Planning Process
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Process Management
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Process Improvement
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Total Involvement
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3

4. 01
Customer Focus in TQM
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01
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02
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03
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04
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4

5. 01
Planning Process in TQM
2013
2015
2017
2019
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2014
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2016
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2018
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5

6. 01
Process Management in TQM
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2016 2017 2018 2019
6

7. 01
Business Process Improvement
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01 02 03 04 05
5 Stages Continuous Improvement Process
7

8. 01
Involvement of People
This principle recognizes that an organization is
nothing without its staff
That their abilities should be used to full
effect for business success
8

9. 01
TQM Elements
Elements
Employee Empowerment
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Team Approach
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Competitive Benchmarking
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Continuous Improvement
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9

10. 01
Determinants of Product Quality
Reliability
Performance
consistency
Evaluation
Evaluation of quality
& reputation
Aesthetics
Design, touch, taste,
Fitting, Finishing etc
Durability
Resistance and long
life of the product
Safety
Injury risk
Special Features
Some additional
features
Performance
Characteristics of the
Product
01
02
0703
04
05
06
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11. 01
DeterminantsofServiceQuality
Responsiveness
Willingness or readiness of employees
Credibility
Trustworthiness , believability, honesty
Competence
Required skills & knowledge
Security
Freedom from danger risk , or doubt
Access
Approachability & ease of contact
Understanding/ Knowing The Customer
Understand the customer’s needs
Courtesy
Politeness, respect, consideration, friendliness
Tangibles
Physical evidence of the service
Communication
Keeping customers informed
Reliability
Consistency of Performance &
Dependability
11

12. 01
Importance of Good Quality
Company
Reputation
Product
Liability
Higher
Price
Higher
Productivity
Lower
Cost
Improved
Quality
Increased
Profit
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=
12

13. 01
Consequences of Poor Quality
“ Quality Gap” : High Cost of Failure
Poor Quality = ncreased Business Risk
Lower Profits
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Increased Cost
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Lost Customers
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Lost Revenue
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Damaged Brand
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Lost of Productivity
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13

14. 01
TQM Principles
Customer Focus
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Leadership
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Involvement of People
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Process Approach
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Strategic & Systematic Approach to Management
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Continual Improvement
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Factual Approach to Decision Making
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Mutually Beneficial Supplier Relationship
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14

15. ISOCertifications
• Helps Organization to produce Desired Outcome
• Ensures Ongoing Controls
• Enhance Customer Satisfaction by meeting Customer requirement
ISO:9001
• Helps organization to reduce waste handling cost.
• Enhance branding of organization.
• Increases profitability by saving energy.
ISO: 14001
• Manages and minimizes risk exposure
• Helps you to comply with other regulations
• Provide you with a competitive advantage
ISO: 27001
• Flexibility during disruptions
• Competitive advantage
• Cost savings
• Maintain optimum client delivery level
ISO: 22301
ISO: 29990
• Competitive advantage
• Helps in establishing company quality model
• Increases market presence
• Global marketability
We have listed down the
major certifications wrt to
the quality standards
which an organization
can attain. You can
choose the relevant one
and grey out the rest.
15

16. 01
Total Quality Management Overview Icons Slide
16

17. Additional
Slides
17

18. 01
Our Mission
Vision
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Mission
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Goal
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18

19. 01
Meet Our Team
Name Here
Designation
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Name Here
Designation
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Name Here
Designation
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19

20. 01
About Us
Target Audiences
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Preferred by Many
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Value Clients
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20

21. 01
Comparison
2019
60%Twitter User Facebook User 80%
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22. 01
Financial
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Euro
45%
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Pound
30%
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Dollar
85%
22

23. 01
Timeline
2015
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2017
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2019
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2014
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2018
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2016
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23

24. 01
Pie Chart
10%
25%
45%
20%
Product 01
This graph/chart is linked to excel, and
changes automatically based on data. Just
left click on it and select “Edit Data”.
Product 02
This graph/chart is linked to excel, and
changes automatically based on data. Just
left click on it and select “Edit Data”.
Product 03
This graph/chart is linked to excel, and
changes automatically based on data. Just
left click on it and select “Edit Data”.
Product 04
This graph/chart is linked to excel, and
changes automatically based on data. Just
left click on it and select “Edit Data”.
24

25. 01
Stacked Area-Clustered Column
25This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
0
1
2
3
4
5
6
7
8
9
10
FY01 FY02 FY03 FY04
InPercentage
Product01 Product02 Product03

26. 01
Thank You
Contact Number
0123456789
Email Address
emailaddress123@gmail.com
Address
# street number, city, state
26