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Knowledge Management: Putting Information to Good Use

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Organizations and companies can significantly benefit from their people using, sharing and updating information. Here's a presentation about knowledge management and its life cycle.

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Knowledge Management: Putting Information to Good Use

  1. KNOWLEDGE MANAGEMENT: PUTTING INFORMATION TO GOOD USE
  2. YOU’RE WORRIED because you’re not sure if your team can deliver the same quality output in her absence. The most competent art director in your marketing agency quits. ADIOS.. SITUATION A
  3. YOU WANT TO ENSURE THEY HAVE CONSISTENT ANSWERS TO FREQUENTLY ENCOUNTERED ISSUES. You employ five support staff to answer emails. SITUATION B
  4. YOU HAVE TO INVEST IN KNOWLEDGE MANAGEMENT In order for your company to avoid these situations
  5. KNOWLEDGE MANAGEMENT is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. According to Duhon
  6. DATABASES DOCUMENTS POLICIES PROCEDURES UN-CAPTURED EXPERTISE AND EXPERIENCE OF INDIVIDUAL WORKERS THESE ASSETS MAY INCLUDE:
  7. COMPANIES OPT TO INVEST IN KNOWLEDGE MANAGEMENT TO Facilitate smooth employee transition Minimize corporate memory loss Have references for decision making Enhance internal collaboration Capture best practices and lessons learned
  8. LIFE CYCLE OF KNOWLEDGE MANAGEMENT CREATE SHARE STOREUSE UPDATE
  9. 1 Knowledge is created either as : Documented, easy to transfer and access, stored in the form of data E.g., Procedure manual Exists in minds, difficult to transfer and access, based on insights and experience E.g., Excellence at closing sales CREATE Explicit knowledge Tacit knowledge
  10. SHARE2 Knowledge is shared through : During meetings, consultations and conversations Such as web pages, help files, and information systems People Technology
  11. STORE3 Knowledge is stored and categorized in a centralized repository, such as: Customized information systems Team collaboration platforms Online storage platforms
  12. 4 USE Knowledge is accessed and used to: Determine work processes Create business plans and targets Communicate with colleagues and customers
  13. UPDATE5 Knowledge is reviewed and modified/updated as part of maintaining and improving standards for acceptable workplace behavior.
  14. Benjamin Franklin "An investment in knowledge pays the best interest."
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