The document outlines an agenda for a Certificate IV in Project Management course. It includes presentations on quality management and videos. There will be workshops on developing quality plans for projects like Fred's shed. The day will also cover documenting quality workshops and reviewing how quality impacts the Project Management Professional certification. Lunch is scheduled between workshops.

1. Certificate IV Project Management
Captain Cook College
Sharon Boyle

2.  Presentation –An overview of Quality
Management
 Video
 Check everyone has completed Cost
 Morning Tea
 Workshop Quality for Fred’s shed
 Lunch
 Document Quality Workshop
 Progress with Cost???

3.  http://www.youtube.com/watch?v=y4iIO9Db
5rk&feature=related
 Trudy introduction

5.  1. Contribute to quality planning
 2. Apply quality policies and procedures
 3. Contribute to continuous improvement
process

6.  1.1. Contribute to determining quality
requirements of project stakeholders
 1.2. Contribute to establishing quantifiable
quality criteria for project outcomes &
objectives
 1.3. Source information to locate & interpret
quality policy and procedures
 1.4. Contribute to the development of quality
requirements in the project plan & processes

7.  Information
◦ designated standard operating procedures &
regulations
◦ organisation & project standards
◦ organisational quality management policy &
guidelines as applied to specific requirements of a
project
◦ project quality guidelines & instructions

8.  2.1. Undertake work under delegated authority to
implement quality assurance within the project in
accordance with agreed quality standards &
guidelines
 2.2. Maintain records & documentation in
accordance with set procedures to facilitate
quality control
 2.3. Document & evaluate results of project
activities & product performance to determine
compliance with agreed quality standards
 2.4. Report shortfalls in quality outcomes to
others to enable appropriate action to be
initiated

9.  delegated authority
◦ carried out under limited guidance and supervision
◦ subject to frequent change in a multi-disciplinary
environment
◦ within agreed authorisation and limits
◦ within established organisational framework, procedures
and routines
 quality assurance
◦ project finalisation process to capture lessons learned
and to enable continuous improvement
◦ systematic review of the project management process to
ensure compliance with organisational policy and
guidelines

10.  quality control
◦ inspections and audits in compliance with guidelines
◦ monitoring conformance with the specification
◦ recommending ways to eliminate causes of
unsatisfactory performance of products or processes
◦ regular inspection by the individual or the monitoring of
inspections by internal or external agents
◦ reporting of variances
 Others
◦ higher project authority
◦ project manager
◦ project specialists or other personnel
◦ team members

11.  3.1. Participate in the ongoing review of
project outcomes to determine the
effectiveness of quality management activities
 3.2. Report quality management issues &
responses to others for application in future
projects.

12.  http://www.youtube.com/watch?v=oq1Zi_V4
KyE


13.  To complement the fishbone diagram, you
can use Pareto diagrams.
 Fishbone or Ishikawa shows relationships –
root & cause
 Pareto diagram shows the size of the various
issues/problems & where to focus effort for
greatest reward.

14.  A Pareto diagram is a simple bar chart that ranks
related measures in decreasing order of
occurrence
 Vilfredo Pareto
◦ Italian economist and sociologist
◦ study in Europe in the early 1900s on wealth and
poverty.
 His findings included
◦ wealth was concentrated in the hands of the few and
◦ poverty in the hands of the many.
◦ significant few things will generally make up 80% of the
whole,
◦ the trivial many will make up about 20%.

17.  Presentation –An overview of Quality
Management
 Video
 Check everyone has completed Cost
Morning Tea
LMS notes & activities
A video – suggesting how to source these plans
Lunch
 Egs of Quality Plans for Projects
 Fred’s Shed Quality Workshop
 Document Quality Workshop

19.  http://www.youtube.com/watch?v=TDj0RBjY
Adk
 Jennifer Witt
 And with Trudy
 http://www.youtube.com/watch?NR=1&v=u-
5C72-bgyU&feature=endscreen
 Review impact on PMP