2. UI - user interface
❖ Design Research
❖ User Guides/Storyline
❖ Branding ans Graphic
Development
❖ UI Prototyping
❖ Adaptation to various screen
❖ Implementation
3. UX - user experience
❖ Visual Design
❖ Information Architecture
❖ Interaction Design
❖ Usability
❖ User Research
❖ Content Strategy
4. Think ahead
❖ Focus on users' goals.
❖ Discover, try and buy
❖ Get Started
❖ Everyday use
❖ Manage and Upgrade
❖ Leverage and Extend
❖ Get support