Kansallisen ennakointiverkoston kutsuvierasseminaari julkisen sektorin tulevaisuuden haasteista. Videomateriaali tilaisuudesta: http://www.youtube.com/watch?v=0qTT53ecrdc

1. Government 2.0:
Transforming Government for 21st Century
Don Tapscott, Chairman, nGenera Insight
November 27, 2008
SITRA, Helsinki, Finland

2. The Obama Phenomenon
2 | © 2008 nGenera. All Rights Reserved.

3. Government 2.0: Wikinomics, Government & Democracy
Our member community: Our Partners:
U.S. Office of Management and Budget World Economic Forum
U.S. CIO Council JFK School of Government, Harvard
Treasury Board Secretariat, Canada National Academy of Public Administration
SITRA, Finnish Innovation Agency Lisbon Council
Ontario Ministry of Government Services National University of Singapore
Ontario Cabinet Communications Ontario Information Privacy Commissioner
Office of the Premier, British Columbia University of Ottawa
United Kingdom Cabinet Office Brookings Institute
Government of Portugal Centre for European Public Administration
The City of Toronto
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4. Four Drivers of Change
The Net
Web 2.0 Generation
The Economic The Social
Revolution Revolution
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5. Web 2.0: Broadband, Mobile, Pervasive
LEGACY 2.0
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6. Demographic Change
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7. Finland’s Demographic Transition
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8. A Social Revolution
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9. The Power of Collaborative Communities
Myspace.com beat MTV.com
vs.
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10. An Economic Revolution
Self-
Organization
Mass
Collaboration
Value
Business
Creation
Webs
Industrial Age
Corporation
Traditional
Hierarchy
Physical Knowledge
Critical Resources
Financial
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11. The Age of Participation
Age of
Participation
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12. Health Care 2.0: Knowledge and Community
Information seeking WebMD
Knowledge
Blogs and discussion Doctissimo
groups
Q&A websites Yahoo! Answers,
Answerbag, Wondir,
Windows Live QnA
Wikis Wikihow, Wikipedia
Medicine,
CancerWiki, FluWiki
Swarm intelligence Sermo,
OrganizedWisdom,
MDJunction,
RateMDs
Support communities CaringBridge,
TheStatus, Carepages,
DailyStrength
Community
12 | © 2008 nGenera. All Rights Reserved.

13. Education 2.0: Knowledge and Community
Knowledge
Community
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14. Environment 2.0: Knowledge and Community
Knowledge
Community
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15. Government 2.0 Changes Everything
Communications Intelligence Citizen engagement
Global Institutions
Social services Campaigning
Education Accountability
Economic Development
Leadership
Democracy
Health Care
Decision-
Decision-making
Policy-
Policy-making
Climate change Regulation
Media Management
Social services
Knowledge Voting
Innovation
Technology Justice Science
15 | © 2008 nGenera. All Rights Reserved.

16. Government 2.0 Research
Services Talent
Policy
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17. Service Transformation:
The First Decade of e-Government .
Industrial-Age Government e-Government
• Paper • Digitized
• Silos • Single window
• Multi-level • Integrated
• Few channels • “Any” channel
• Passive • Engaged
• Mass • Customized
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18. Service Transformation:
Next Generation Collaborative Work Systems
Blog Shared Bookmarks Wiki
Ideas & Comments Co-developed resource
Co- Shared Documents
Personal Attractor Research/Look up Status/Policies/etc.
Search, RSS Feeds and Tags Act as Linking Mechanism
Social Networking Feed Reader Forum
Search & Find People Updates in one place Question & Answer
Bonds over distance Quick scan Discussion Point
18 | © 2008 nGenera. All Rights Reserved.

19. Service Transformation:
Building collaboration into your organizational DNA
19 | © 2008 nGenera. All Rights Reserved.

20. Service Transformation:
Acquiring External Ideas & Innovation
An eBay for innovation
• How do you create a vibrant marketplace where
you leverage other people's talents, ideas and
assets quickly and move on?
• P&G’s Larry Huston: “Alliances and joint ventures
don't open up the spirit of capitalism within the
company. They're vestiges of the central planning
approach when instead you need free market
mechanisms.”
20 | © 2008 nGenera. All Rights Reserved.

21. Service Transformation:
Leveraging the Minds Beyond the Organization
21 | © 2008 nGenera. All Rights Reserved.

22. Service Transformation:
Leveraging the Minds Beyond the Organization
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23. Next Generation Government
Services Talent
Policy
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24. Talent - Which Best Describes your Ideal Employer?
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
o
ny
da
n
na
ce
ia
ain
il
UK
US
dia
x ic
pa
az
ss
na
ma
an
i
Sp
Ch
In
Br
Ja
Me
Ru
Ca
Fr
r
Ge
For-profit company Government Non-profit organization
24 | © 2008 nGenera. All Rights Reserved.

25. Talent - 52 Jobs in 52 Weeks
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26. Talent - Series ‘A’ Financing for a 6th Grade Entrepreneur
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27. Net Gen Model to Create Relationship Capital
Old Model of Employee Talent Relationship
Management Management
Initiate
Evolve
Recruit
Train
Engage
Supervise
Retain Collaborate
Employer led and controlled Relationship oriented
2-way efforts required
27 | © 2008 nGenera. All Rights Reserved.

28. Talent - Next Generation Collaborative Work Systems
Blog Shared Bookmarks Wiki
Ideas & Comments Co-developed resource
Co- Shared Documents
Personal Attractor Research/Look up Status/Policies/etc.
Search, RSS Feeds and Tags Act as Linking Mechanism
Social Networking Feed Reader Forum
Search & Find People Updates in one place Question & Answer
Bonds over distance Quick scan Discussion Point
28 | © 2008 nGenera. All Rights Reserved.

29. Talent - Seven Guidelines for Managers
1. Design work systems according to the eight norms.
2. Rethink authority and feedback.
3. Rethink recruitment; initiate relationships.
4. Rethink training; engage for lifelong learning.
5. Don’t ban Facebook or other Net Gen tools.
6. Rethink retention; evolve lasting relationships.
7. Overcome the “generational firewall.”
29 | © 2008 nGenera. All Rights Reserved.

30. Next Generation Government
Services Talent
Policy
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31. Wikinomics, Obama and the Youth Vote
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32. Policy: Trust and Transparency
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33. Policy: Wikis Enabling More Direct Public Involvement
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34. Policy: The Green Party of Canada Living Platform
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35. Policy: Digital Brainstorming
40,000 people around the
world engage in a 72-hour
deliberation around urban
sustainability issues,
producing hundreds of
recommendations
35 | © 2008 nGenera. All Rights Reserved.

36. Policy: New Models of Citizen Engagement
• Moderated brainstorming
IDEA • Workshops
ZONE • Focus groups
• Policy networks
EDUCATION • Policy portals
ZONE • Targeted communications
• Citizen juries
RECOMMENDATION• Commissions
ZONE • Question periods
RECOMMENDATION
ZONE • Town halls
• Solicited Feedback
• Deliberative Polling
• Polling
DECISION ZONE • Elections
DECISION
ZONE • Referenda
36 | © 2008 nGenera. All Rights Reserved.

37. Democracy 2.0
Industrial Era Digital Era
Democracy Representative Participatory
Citizens Passive Consumers Active Partners
`
Politics Broadcast, Mass, Polarized One-to-One
Many-to-Many
States National, Monocultural Global, Local
Virtual, Multicultural
37 | © 2008 nGenera. All Rights Reserved.

38. 21st Century Democracy
If the first wave of democracy
established elected and
accountable institutions of
governance, but with a weak
public mandate and an inert
citizenry …
… the second wave will be
characterized by strong
representation and a new
culture of public deliberation
built on active citizenship
38 | © 2008 nGenera. All Rights Reserved.

39. The Changing Role and Nature of Government
Old New
Hierarchies Networked
Vertically Integrated G-Web
Plan and Push Engage and Co-Create
Content Provider Context Provider
Opacity Transparency
Talent Inside + Talent Outside
Citizen Outside + Citizen Inside
THE CRISIS OF LEADERSHIP
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40. 1. Strategic leadership is necessary to move forward with Government 2.0
2. Demographics necessitate a renewal of the public sector with a Net
Generation of employees
3. Recruiting and retaining talent means building a creative, tolerant,
meritocratic and innovative public sector
4. Web 2.0 tools allow the creation of the wiki workplace to improve
innovation and productivity
5. The focus on citizen-centric outcomes and user-orientation is key or risk
disintermediation
6. The Citizen will increasingly become a co-creator of services, public value
and innovative new outcomes
7. The future of Government will be open, porous, and based on inter and
intra jurisdictional service delivery and policy creation
8. Challenges of the 21st century necessitate a new model of government
and governance.
40 | © 2008 nGenera. All Rights Reserved.

41. Don Tapscott
dtapscott@nGenera.com
Twitter: dtapscott
(416) 863-8801
www.nGenera.com
www.grownupdigital.com
Write a review on amazon.com and
receive a signed copy of
Grown Up Digital
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