Sinead Grainger is seeking a challenging position utilizing her skills in communication, organization, teamwork, and project management. She has experience in administration, customer service, sales, and volunteering with the police. She has a BSc in Politics from Cardiff University and relevant skills including problem solving, sales, independent work, teamwork, IT proficiency, and first aid training. Her work history includes roles in administration, retail, production, and as a police volunteer. She is active and interested in fashion, music, television and film.

1. SINEAD GRAINGER
Address: 2 Primrose Close, Ivybridge, Devon, PL21 0UN
Tel: 01752 896232
Mobile: 07970651025
E-mail: sineadrhian@hotmail.co.uk
PERSONAL PROFILE
A Politics graduate from Cardiff University, with a skill set that includes excellent communication,
organisation, team work and project skills. Work experience in administration, customer service
roles, sales and voluntary police work. Interested in working within a challenging environment for
a large organisation, utilising the skills I have gained.
RELEVANT SKILLS
Communication Skills – Demonstrated oral and written communication skills in all work
experiences and throughout university. Customer service skills have been developed though
work in various types of business, especially the hospitality industry. Further, communication with
the public has been heightened through working with the police, dealing with the public as a
major part of the volunteering scheme.
Problem Solving – As a political scientist, problem solving has become second nature. I am
logical, analyse issues and am able to stand back and take an impartial stance in different
situations. This has stood me in good stead throughout university where I have learnt to juggle
academic work with volunteering and other activities.
Sales – Experienced in face-to-face, telephone and email sales. Learning the importance of
company and product knowledge has been essential in meeting targets.
Ability to work independently – Worked unsupervised throughout university, brought to the
forefront during a research project in my final year. Further, independent work has been essential
throughout my time in admin. I am quick to pick up things and able to learn as I go and in equal
measure, not afraid to ask questions where necessary.
Teamwork – All work experiences to date have involved working with people, from collaborating
on orders in the sales industry, to working as part of a busy team of production workers in a
factory. Hard working and positive, I understand the high value of working together to achieve
results.
IT Skills – Worked with a range of databases and statistical computer packages including Excel
and SPSS. Proficient in the use of Microsoft packages, including Outlook.
First Aid – Successfully completed a HABC Level 2 Award in Emergency First Aid at Work
(QCF)
EDUCATION
2011 – 2014 Cardiff University
BScEcon Politics (Class 2:1)

2. Scientific, Social and Economic study developed logical and analytical
approach to problem solving and the understanding of social
anthropology, specifically targeted towards politics.
Computer programmes used for database and statistical purposes.
2008 – 2010 Ivybridge Community College
3 ‘A’ Levels: English Literature & Language (A), History (A), Philosophy
& Ethics (B)
2003 – 2008 Ivybridge Community College
GCSEs: Citizenship (B), English Literature & Language (A), Food &
Nutrition (A), French (C), Geography (B), History (A*), Maths (B),
Philosophy & Ethics (A*), Science Double Award (B & A)
EMPLOYMENT EXPERIENCE
December 2014 –
Present Interiors Administrator, Martin Luck Group – Plympton, UK
 Responsible for the administration of furniture quotes and orders for
sales team, interiors specialists and customers
 Face-to-face, telephone and email sales
 Reaching and surpassing targets and KPI’s (including bringing in new
business, upselling and increasing profit through effective supplier
changes)
 In sole control of sales ordering and purchasing for the department
 Responsible for creating codes for furniture orders
 Liaising with suppliers
 Administration and verification of purchase order acknowledgements
 Working with the accounts department in order to deal with invoice
queries
 Check all incoming emails to furniture department and deal with or
redistribute to relevant person
 Assistant host to visitors of the Showroom
 Working with members of the furniture team to ensure the smooth
running of the department
August – November
2014 Receptionist, Premier Inn Plymouth East – Plymouth, UK
 Delivered excellent customer service, at all times
 Worked alone throughout morning and evening shifts
 Dealt with all enquiries in a professional and courteous manner in
person, on the telephone and via e-mail
 Took control of morning banking, including counting all money taken,
ensuring the float was kept correctly and data inputting all
transactions using company-specific computer programmes
 Checked and filed all invoices

3.  Provided performance-based reports for housekeeping and
Management
 Had responsibility over evacuation, in cases of emergency, acting as
the first point of contact for guests and the emergency services
September 2012 –
June 2014 Police Student Volunteer, South Wales Police – Cardiff, UK
 Worked with the police in order to achieve the goals set out, for
instance, promoting environmental and security concerns
 Aided the police in crowd management at large events throughout
Cardiff
 Helped to illustrate the work of the police in student-populated areas
July – August 2013 Production Team Member, The Bay Tree Food Company – Lee Mill,
UK
 Worked with others in order to reach daily targets set out at the
beginning of each week
 Organised a small production line improving the team’s performance
 Organised a BRC Check excel spreadsheet
November 2010 –
January 2011 Retail Assistant, Disney Store – Plymouth, UK
 Greeting customers
 Customer sales support
 Part of a team put together to organise the Christmas season in store
September 2009 –
September 2011 General Assistant, BTC Activewear Ltd. – Ivybridge, UK
 Reorganised small warehouse improving the effectiveness of the
working environment
 Organised unlabelled stock in order for it to be packaged and sold
 Cleaned offices and overall working areas
July – August 2009 Office Assistant, BTC Activewear Ltd. – Ivybridge, UK
 Worked within a sales office tasked with fulfilling the administrative
needs of the office
 Organised the invoice filing system making the system run smoother
 Updated the client record list via data inputting
INTERESTS
Keeping active with activities such as jogging and swimming.
Keen interest in keeping up-to-date with the latest developments and trends in fashion, music,
television and film.
REFEREES
Professor Hugh Compston Carole Tighe

4. School of Politics and International Relations Office Manager
Cardiff University BTC Activewear South West Ltd.
Cardiff CF10 3AS Units 5-6
Stowford Business Park
Tel: 02920 875644 Ivybridge
E-mail: Compston@Cardiff.ac.uk Devon PL21 0BE
Personal Tutor Tel: 01752 691202
Naomi Hoskin
Premier Inn Plymouth East
300 Plymouth Road
Plymouth
PL3 6RW
Tel: 01752 600660