This document provides an overview of chatbots and conversational commerce. It discusses the brief history of chatbots including early systems like ELIZA, Parry and SmarterChild. It covers how chat apps and bots are the new internet and examines the Xiaoice bot. Examples are given of using bots for tasks like ordering flowers, planning trips and getting food. The document concludes by suggesting some ways to get started with chatbots and considering if organizations will embrace bots.
3. The Seven Steps to Successful Persona Creation
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4. Agenda
1. A Brief History of Chatbots
2. “The Beginning of a New Internet”
3. I Love You, Xiaoice
4. Order Flowers, Plan a Trip, & Get
Tacos for Lunch
5. Getting Started with Chatbots - It’s
easier than you think
9. The Seven Steps to Successful Persona Creation
ELIZA
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Image Source: http://www-ai.ijs.si/eliza/eliza.html
10. The Seven Steps to Successful Persona Creation
Parry
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Image Source: The Atlantic
11. The Seven Steps to Successful Persona Creation
SmarterChild
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Image Source: Bots, Messaging and SmarterChild
14. KEY TAKEAWAY
“Chat apps will come to be thought of
as the new browsers; bots will be the
new websites. This is the beginning of
a new internet.”
Ted Livingston, Kik
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16. KEY TAKEAWAY
“This all might seem too simple. But to
us, that’s the beauty of bots. They can
reduce friction to as close to zero as
computing allows.”
Ted Livingston, Kik
30. KEY TAKEAWAY
Chatbots are essentially the “apps” of
voice and messaging platforms, defining
how people converse with your digital
business services and data.
Gartner
31.
32. The Seven Steps to Successful Persona Creation
• Call center help desk
• ChatOps approvals
• Equipment diagnostic inventory management
• Chatbot scheduling agent
4 Applications of Chatbots
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36. The Seven Steps to Successful Persona Creation
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