Unifying the Service Layer for Transformation

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Henrique Zacarias and Brian Cappellani of Sigma Systems gave this presentation to telecom operators at Telemanagement Forum's Management World - Nice event in May 2010. It covers a case study of ZON's Service Layer for Transformation.

Tecnologia Negócios

Unifying the Service Layer for Transformation Henrique Manuel Zacarias Director IT Systems ZON Multimedia Brian Cappellani CTO – Sigma Systems

ZON – A Portuguese Company ,[object Object],[object Object],[object Object]

What is ZON ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ZON in numbers ,[object Object],[object Object],[object Object],[object Object],[object Object],Note: number in thousands, excluding ARPU and EBITDA (1): Revenue Generating Units (2): Average Revenue per User

ZON in Products & Services ,[object Object],[object Object],[object Object]

ZON in Products & Services ,[object Object],[object Object]

ZON & Service Transformation Focus in quality of service Focus in controlling costs FOCUS ON CUSTOMERS Focus on simplifying Business Process

ZON & Service Transformation How do we get there ? ,[object Object],[object Object],[object Object],Customer and Self Care Business Integration Layer & BPM Service Management Layer BSS & OSS

ZON & Service Transformation SIGMA’s Role ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer and Self Care Business Integration Layer & BPM Service Management Layer BSS & OSS Order management TV NET VOICE MOBILE (MVNO)

ZON & Service Transformation How do we get there ? ,[object Object],[object Object],[object Object],[object Object],Product Catalogue Customer and Self Care Business Integration Layer & BPM BSS & OSS Order management Service Management Layer & Service Catalogue

Focus at all levels on proactive Customer delight … … Don’t wait for surveys !

Role of TMF in Our Activities ,[object Object],[object Object],[object Object],[object Object]

About Sigma Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sigma SMP and TMForum’s Business Process Framework (eTOM)

Service Layer Information ,[object Object],[object Object]

Sigma Delivers the Service Layer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sigma at ZON - Architecture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Henrique Manuel Zacarias Director of IT Systems ZON Multimedia [email_address] Brian Cappellani CTO Sigma Systems [email_address] Thank You

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