This session focuses on how Louisiana State University was able to answer the most essential questions surrounding Facilities Services on their campus. Attendees learned how a campus space profile can drive both capital needs and daily operations, in addition to exploring the tool LSU is using to predict their building needs for the next 10 years, the future indicators they’ll be choosing from to track operational performance, and how to engage financial leadership in the discussion.

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7 Essential Questions Highly Effective
Facilities Leaders Must Answer
Presented by Louisiana State University & Sightlines
Paul Favaloro & Kevan Will
October, 2015

2. About Us
2
• Director of Resources and Services for Facility and
Property Oversight at LSU.
• Over 23 years of experience in facilities
management.
• Responsible for the development and installation of
Integrated Work Management Systems (IWMS)
and supply chain management.
• BS in Construction Management & MA in Public
Administration.
Paul
Favaloro
• Account Manager at Sightlines LLC.
• Has worked with more than 90 campuses across
26 states including small liberal arts colleges,
community colleges and large public land grant
institutions.
• Sightlines Operational Lead for the following
SRAPPA Members: LSU, UK, Berea College, UGA,
GA Tech, Ole Miss, FSU, UAB & UA
• BA in Management.
Kevan
Will

3. Relationship Timeline
3
2012
LSU contracts
Sightlines to perform
ROPA analysis.
2014
ROPA+ Prediction
Analysis begins.
2015
ROPA+ Performance
Analysis begins
2013
Data shared with
Senior Staff/Trustee.
• Benchmark our organizations performance against key performance
indicators amongst our peers – How do we stack up? What are we doing
(focus) with what we have? (Performance/Investment)
• Understand our situation (workforce focus, systems age, investment,
university mission) and options to illustrate the underlying cause and effects
these cuts were having on our campus assets and what would be affected.
• Identify our “critical path” to success and align our goals and objectives with
our mission.
• Illustrate our position to gain and guide funding

4. About Our Organizations
About Sightlines
 Over 450 colleges & universities
receive Sightlines facilities
intelligence annually
 More than 100 new members
since 2013
 Retention rate consistently
above 92%
 Largest verified database of
facilities metrics including:
 1B Gross Square Feet
 $6.5B in Operating Budgets
 $9B in Capital Expenditures
4
About LSU
 Ranked in Top 100 on US News
& World Report ‘Top Public
Schools’
 Ranked as a Princeton Review
‘Green College’
 Ranked in Forbes’ list of
‘America’s Best Colleges’
 1380 Acres
 534 Buildings
 13.1M GSF
 31,500 Students
 FAMIS CMMS System
 Live Tiger on Campus

5. Peer Group Selection Process
5
FY14 Peer Comparisons
Clemson University
Iowa State University
Michigan State University
Purdue University
The University of Alabama
The University of Mississippi
The University of Tennessee
University of Arkansas
University of Florida
University of Illinois
University of Kentucky
University of Missouri
 Public/Private
 Building Square Feet
 # of Students
 Campus Acreage
 Region
Key Factors in Selection

6. 7 Essential Questions Highly Effective Facilities Leaders Must Answer
1. How busy is my campus?
2. How old are my buildings?
3. Have my buildings received enough funding historically?
4. What level of funding will my buildings need moving forward?
5. How has my campus been maintained?
6. How much energy has my campus consumed?
7. What can we do to capitalize on opportunities moving forward?
6

7. 7 Essential Questions Highly Effective Facilities Leaders Must Answer
1. How busy is my campus?
2. How old are my buildings?
3. Have my buildings received enough funding historically?
4. What level of funding will my buildings need moving forward?
5. How has my campus been maintained?
6. How much energy has my campus consumed?
7. What can we do to capitalize on opportunities moving forward?
7

8. Why is busyness important?
Density impacts:
• Normal Wear & Tear
• Capital Renewal Frequency
• Maintenance Requirements
• Custodial Intensity
Building Size impacts:
• Economies of Scale
• Inventory Requirements
• Capital Renewal Costs
• Windshield Time
The Duggars

9. Comparing Campus “Busy-ness” to Peers
9
Institutions ordered by Density Factor Institutions ordered by Tech Rating

10. 7 Essential Questions Highly Effective Facilities Leaders Must Answer
1. How busy is my campus?
2. How old are my buildings?
3. Have my buildings received enough funding historically?
4. What level of funding will my buildings need moving forward?
5. How has my campus been maintained?
6. How much energy has my campus consumed?
7. What can we do to capitalize on opportunities moving forward?
10

11. Two Ways to Examine Age
Construction Age
Original Construction of Building
Square Footage Created
Renovation Age
Major/Gut Renovation
50% or More of Replacement Value

12. 0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
%ofConstructedSpace
Sightlines Database- Construction Age LSU
Putting Your Campus Building Age in Context
12
Pre-War
Built before 1951
Durable construction
Older but typically lasts
longer
Post-War
Built between 1951 and
1975
Lower-quality
construction
Already needing more
repairs and renovations
Modern
Built between 1975 and
1990
Quick-flash construction
Low-quality building
components
Complex
Built in 1991 and newer
Technically complex
spaces
Higher-quality, more
expensive to maintain &
repair
Pre-War Post-War Modern Complex
LSU Percent of Total
Space 20%
LSU Percent of Total
Space 16%
The campus age drives the overall risk profile
LSU Percent of Total
Space 37%
LSU Percent of Total
Space 27%

13. 0%
5%
10%
15%
20%
25%
$-
$5
$10
$15
$20
$25
$30
$35
$40
$45
$50
$55
$60
%Space
$/GSF
Age and Life Cycle Costs
Annual Life Cycle Cash Flow
Why Does Renovation Age Matter?
Under 10 Years 10-24 Years 25 Years and Older
* Life cycle costs based on the average tech 3 academic space.
Note: Renovation age used for chart.
13
15% 17% 68%

14. More Space Over 25 Year Than Peers
15% 15%
26%
17%
32% 51%
27%
17%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Peer Average LSU
%ofTotalCampusGSF
Renovation Age by Category
Under 10 10 to 25 25 to 50 Over 50
14
59%
68%

15. 7 Essential Questions Highly Effective Facilities Leaders Must Answer
1. How busy is my campus?
2. How old are my buildings?
3. Have my buildings received enough funding historically?
4. What level of funding will my buildings need moving forward?
5. How has my campus been maintained?
6. How much energy has my campus consumed?
7. What can we do to capitalize on opportunities moving forward?
15

16. Importance of Spending Mix
Asset preservation work that protects the value of a physical asset (suitable
for newer space; recently renovated space; highly valued space)
Keep Up
Spending
Catch Up
Spending
Asset regeneration work that restores the value of a physical asset (suitable
for older space; space that has not received ongoing investment; space worth
returning to a better condition)

17. Opposite Trend of Dollars Spent on Existing Space
17
LSU Peers
LSU is Averaging $1.75/GSF (or $11.3M) Less per Year than Peers

18. $0.0
$10.0
$20.0
$30.0
$40.0
$50.0
$60.0
$70.0
2008 2009 2010 2011 2012 2013 2014
Millions
Total Capital Investment vs. Funding Target
Annual Stewardship Asset Reinvestment Annual Investment Target Life Cycle Need
Total Capital Investment vs. Funding Target
Includes only the investment in existing facilities
Increasing Backlog & Risk
18
Increasing Net Asset Value
Lowering Risk Profile

19. 7 Essential Questions Highly Effective Facilities Leaders Must Answer
1. How busy is my campus?
2. How old are my buildings?
3. Have my buildings received enough funding historically?
4. What level of funding will my buildings need moving forward?
5. How has my campus been maintained?
6. How much energy has my campus consumed?
7. What can we do to capitalize on opportunities moving forward?
19

20. ROPA+ Prediction Analysis Overview
Regionalized costs based on comprehensive database of building systems
20
Work Last
Completed
Estimated
Next
10-Year
Prediction
Model
6 Subsystems
Roof
Envelope
HVAC Systems
Electrical
Plumbing
Interiors

21. $65
$163
$387
$-
$100
$200
$300
$400
$500
$600
$700
Total
TotalDollars(Millions)
Asset Reinvestment
Need
Infrastructure & Modernization
FY15-24 Renewal Need
Current Need
LSU: ROPA + Prediction – 10 Year Need
21
Renewal Need:
• Life cycle needs coming due between
2015-2024.
Current Need:
• The subsystem has already failed
• The subsystem is functioning with
substantial degradation of efficiency or
performing at increased cost
Infrastructure & Modernization Need:
• Estimated using Sightlines’ database.
Need includes only projects that have not yet been funded.

22. LSU: ROPA+ Prediction – 10 Year Forecast
22
$65
$163
$387
$-
$100
$200
$300
$400
$500
$600
$700
Total
TotalDollars(Millions)
Asset Reinvestment
Need
Infrastructure & Modernization
FY15-24 Renewal Need
Current Need
$0
$10
$20
$30
$40
$50
$60
$70
$80
$90
TotalDollars(Millions)
LSU: 10 Year Capital Forecast
Current Need Renewal Need Modernization & Infrastructure
Need includes only projects that have not yet been funded.

23. LSU: ROPA+ Prediction – 10 Year Forecast
23
$65
$163
$-
$100
$200
$300
$400
$500
$600
$700
Total
TotalDollars(Millions)
Asset Reinvestment
Need
Current Need FY15-24 Renewal Need
$0
$10
$20
$30
$40
$50
$60
$70
$80
$90
TotalDollars(Millions)
LSU: 10 Year Capital Forecast
Current Need Renewal Need
Need includes only projects that have not yet been funded.

24. LSU: ROPA+ Prediction – Risk Forecast
24
$117
$42
$69
0
100
200
300
400
500
600
700
Total
TotalDollars(Millions)
Asset Reinvestment
Need
High Risk Med Risk Low Risk
$0
$10
$20
$30
$40
$50
$60
$70
$80
$90
TotalDollars(Millions)
LSU: 10 Year Capital Forecast
High Risk Medium Risk Low Risk
Low = Interiors, Sm Bldg
Medium = Exteriors, Roofing
High = HVAC, Electrical, Plumbing
Need includes only projects that have not yet been funded.

25. 7 Essential Questions Highly Effective Facilities Leaders Must Answer
1. How busy is my campus?
2. How old are my buildings?
3. Have my buildings received enough funding historically?
4. What level of funding will my buildings need moving forward?
5. How has my campus been maintained?
6. How much energy has my campus consumed?
7. What can we do to capitalize on opportunities moving forward?
25

26. Expenditures Decreasing; Coverages Increasing
26
-10%
0%
10%
20%
30%
40%
50%
2008 2009 2010 2011 2012 2013 2014
% Change of Daily Service
and Avg. Staffing Coverage
Daily Service Actuals Avg. Staffing Coverage
$0.00
$0.02
$0.04
$0.06
$0.08
$0.10
$0.12
$0.14
$0.16
$0.18
$0.20
2008 2009 2010 2011 2012 2013 2014
$/GSF
PM $/GSF

27. 0
10
20
30
40
50
60
70
80
90
100
A
B
C
D
E
F
LSU
G
H
I
J
K
L
%
Service Process Index
Service Process Average
Inspection and Service Process
27
Institutions Ordered By: Tech Rating

28. Service Process – Possible Areas of Improvement
28
Possible Improvements to score from
implementation of new CMMS system
could be seen in the following areas:
 Service Desk assigning a schedule.
 Communicating a schedule & status
to customers.
 Communicating changes to
schedule & status to customers.
 Tracking PM, Status, Labor Hours,
Labor Costs, Contracted
Maintenance.
 Additional reporting capabilities and
usage of those capabilities.
0
10
20
30
40
50
60
70
80
90
100
A
B
C
D
E
F
LSU
G
H
I
J
K
L
%
Service Process Index
Service Process Average
Institutions Ordered By: Tech Rating

29. Communication Your Customers Receive
29
Domino’s Example Amazon Example

30. 7 Essential Questions Highly Effective Facilities Leaders Must Answer
1. How busy is my campus?
2. How old are my buildings?
3. Have my buildings received enough funding historically?
4. What level of funding will my buildings need moving forward?
5. How has my campus been maintained?
6. How much energy has my campus consumed?
7. What can we do to capitalize on opportunities moving forward?
30

31. Higher Consumption Than Peers; Similar to FY13
Note: Total campus GSF used in this graph.
31
LSU Peers

32. Energy Consumption Factors
32
Capital Spending
LSU $/GSF 5 Yr Avg: $3.20
Energy Peers $/GSF 5 Yr Avg: $4.58
Reinvestment Backlog
LSU $/GSF: $93.77
Energy Peers $/GSF: $67.85
Renovation Age
LSU: 32
Energy Peers: 24
Energy Consumption
LSU BTU/GSF: 173K
Energy Peers BTU/GSF: 139K

33. Utility Costs Consistently Below Peer Costs
Note: Includes water/sewer costs
33
LSU
By not spending at 2008 levels,
LSU has avoided spending
$15.2M
Peers

34. 7 Essential Questions Highly Effective Facilities Leaders Must Answer
1. How busy is my campus?
2. How old are my buildings?
3. Have my buildings received enough funding historically?
4. What level of funding will my buildings need moving forward?
5. How has my campus been maintained?
6. How much energy has my campus consumed?
7. What can we do to capitalize on opportunities moving forward?
34

35. What can we do moving forward?
Initial/potential areas of focus
1. Benchmarking our campus and looking at our building profiles with respect to:
• Age of our Space
• Investment in Existing Space
• Backlog of renewal
• Our Operating Budgets and Trades Coverage Ratios
• Customer Satisfaction
• And Planned Preventive Maintenance Investment
2. We’ve just selected a master planning firm NBBJ in which these issues can be
considered as they develop our plan.
3. We’re improving our processes, how can we do things differently and be more
proactive.
• We’re improving our IWMS – integrated work management systems
• Installing new work order system to better track, schedule, report, and analyze
our performance.
• Which is allowing us to become more strategic and proactive in our work effort.

36. What can we do moving forward? (In Summary)
Initial/potential areas of focus
The implementation of FAMIS is in progress and will streamline
tracking and reporting for the department. This robust CMMS
system will also facilitate additional planned/preventative
maintenance and customer communication. Consider a
customer satisfaction survey after FAMIS has been fully
implemented to gauge feedback and monitor expectations.
LSU has an older campus. The Prediction Analysis recently
completed enables the leadership team to target high risk
buildings for rejuvenation. The coupling of a utilization analysis
could help pinpoint both high risk AND high use buildings for
strategic renovation.

37. Questions & Discussion
37