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ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
PARTNERS
ON-Demand
LEVERAGING	SERVICES	
TO	WIN	IN	INDUSTRIAL	MARKETS	
Rapid	problem	solving,	insights	and	support	for	Service	Leaders		
by	Service	Leaders	–	in	remote		deep	dive	sessions
2
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
	
	
	Find	answers,	solve	problems	
in	remote	deep	dive	sessions	
Are	we	grasping	the	
service	opportunity?	
ExploiKng	service	
potenKal?	What	do	we	
need	to	change?	
Investment?	
How	to		organise	to	avoid	
tensions	with	product	
units?	Should	our	service	
strategy	be	independent	
of	product	units?	
What’s	the	strategy	of	our	
compeKtors?	Are	they	
performing	beNer	than	us?	
How	do	their	offerings	and	
capabiliKes	compare	to	
ours?	
Why	aren’t	our	advanced	
service	offerings	gaining	
tracKon?	Are	we	
misreading	customers?	
What’s	driving	buyer	
demand?	BeNer	
performance	or	lower	cost?	
How	to	support	our	
products	globally	
without	enough	criKcal	
mass	in	many	markets?	
How	to	expand	our	
service	network?	How	
to	deal	with	local	low	
cost	compeKtors?	
Standardize	on	global	
service	offerings	or	
adapt	to	local	markets?		
	
How	to	get	channel	
partners	to	collaborate	
for	beNer	sales	success	
with	major	accounts?	
What’s	the	best	way	to	
integrate	channel	
partners	into	digiKzed	
service	offerings?	
How	to	best	organize	
global	mulK-level	product	
support?	Should	field	
service		management	be	
centralized	or	
decentralized?	Should	we	
use	field	service	as	a	sales	
channel?			
Right	pricing	service	
contracts	for	market	
penetraKon?	Right	pricing	
spare	parts?	Should	we	be	
selling	spare	parts	or	spare	
parts	services?	How	to	
deal	with	third	party	
compeKtors?		
How	to	price	to	reflect	risk?	Can	
we	price	to	reflect	value	in	
compeKKve	situaKons?	
What	are	our	strategic	opKons	for	
IoT	based	service	plaWorms?	What	
capabiliKes	do	we	need?	Where	do	
we	find	the	people?	How	can	we	
train	our	organizaKon?	How	do	we	
integrate	into	our	current	offerings?			
What	are	the	criKcal	touch-points	
in	customer	journeys	for	advanced	
services?	
How	can	we	make	our	proposal	
more	compeKKve	and	overcome	
buyer’s	resistance?		
With	new	business	models,	how	will	
our	cost	structures	and	risks	change?	
What	people	do	we	need?	What’s	the	
best	way	to	find	them?		
How	do	we	manage		
the	transiKon?
3
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
	
	
	
Get	things	done	when	you	don’t	
have	enough	capacity	or	resources		
Generate	business	plans	
for	investments;	Analyse	
pros	and	cons;	Risk	
assessments;	Create	
investment	narraKve	
and	jusKficaKon	
Scout	market	for	
acquisiKon	candidates;	
Assessments	and	
evaluaKons		
Support	Due	Diligence	in	
acquisiKon	processes:	
Strategic,	operaKonal,	
technical	and	financial	
assessments;	Risk	appraisals,	
quanKficaKon	
CompeKKve	analysis	by	service	
business	line	in	local,	regional	and	
global	markets;	Understand	and	
evaluate	market	potenKal.		
Propose	how	to	enter	a	
new	market	(rough,	
detailed)	
Develop	installed	base	
maps	and	assess	revenue	
potenKal	(short	term,	
long	term)	
Develop	detailed	
customer	profiles,	buyer	
behaviour,	sales	potenKal	
and	customer		
shares	
CompeKKve	
benchmarking	studies	
(limited,	extended)		
Develop	and		implement	spare	
parts	pricing	models	and	
methods,	such	as	an	ABC	
analysis	
Facilitate	change	management,	
strategy	and	transformaKon	work-	
shops;	Coaching	teams	to	business	
objecKves;		
Training	development	
Develop,	configure	service	
metrics,	KPIs	and	services	
management	accounKng	
framework	
Support	design	of	new	
offerings		
(Design	Thinking)	
Support	development	of	large	bids,	
projects	or	contracts:	
•  Opportunity	development	
•  Bid	strategy	
•  Configure,	Price,	Quote	
•  Contract	development	&	risk	
assessment	
•  NegoKaKons	
On-going	Business	Intelligence	and	
Analysis	(NewsleNer):	CompeKKve;	
technology;	Customers;	RegulaKons	
–	service	business	line;	by	market;	
by	region
4
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
How	ON-Demand	works	
Purchase	credits	and	use	them	to	mix	and	match	service	opKons	
Purchase
ON-Demand
Interact with
experts
Resolution
and Report
Review
Value
Track
activity
Challenge
Insights & Solutions
Easy to access
Fast response
Top Quality
Value for money
Low risk
5
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
Outside-In	Insights…	
	 	 	 		…New	perspecKves	
	
	Flexible	capacity…	
																								...Fast	answers	
											
Validate	thinking...	
																								…Confident	in	results	
	
Solve	problems…	
																								…More	producKve	
	
Contain	costs…	
																							…Reduce	your	risks	
	
Define	your	needs…	
																							…Be	in	charge	
WIN	with		 ON-Demand
6
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
Integrate	into	your	
every	day	workflow	
“An	Outside-In	perspecKve	by	an	Si2	Expert	allowed	me	to	see	for	myself	how	my	parts	revenue	growth	and	profitability	problem	was	
really	due	to	a	poor	internal	transfer	pricing	policy.	This	enabled	my	to	quickly	take	acKon	and	to	contribute	to	the	revenue	increase	I	
needed	to	make	my	plan	this	year	”	
Business	Development	Manager	–	Na4onal	Service	Division,	Global	Industrial	OEM	
“With	support	from	Si2	ON-Demand,	we	were	able	to	deliver	an	investment	proposal	and	business	plan	in	a	third	of	the	Kme	and	a	fracKon	of	the	
effort	it	would	have	taken	us	to	do	internally.	This	was	only	possible	because	the	Si2	Expert	understood	our	business,	was	very	experienced	and	so	
was	able	to	arKculate	our	ideas	accurately.	Si2	ON-Demand	helped	us	deliver	a	more	compelling	argument	at	a	fracKon	of	the	real	cost!”	
Innova4on	Manager	–	Payment	Services	Provider	
“By	gaining	new	perspecKves	from	Si2	Experts	and	having	a	1	on	1	with	another	Si2	client	with	similar	challenges,	I	realised	I	had	to	
change	the	scope	of	my	business	in	order	to	have	a	viable	future.	I	was	able	to	push	my	organisaKon	and	now	we	are	developing	
support	for	a	completely	new	product	line	which	could	develop	in	excess	of	$10million/year		
Regional	Service	Director	–	Global	Automa4on	OEM	
	
“In	almost	real	Kme,	I	was	able	to	quickly	gain	informaKon	and	insight	about	how	to	tackle	a	new	market	opportunity.	No	need	to	waste	
Kme	or	create	a	big	project”	
Regional	Vice	President	–	Global	Maintenance	Solu4ons	provider	
	
“We	used	Si2	ON-Demand	to	brainstorm	bid	strategy	on	a	major	contract	opportunity,	develop	a	comprehensive	customer	profile	and			
robust	sales	arguments.	We	were	shortlisted	and	the	Si2	Expert	supported	the	negoKaKons	and	contract	development	process	and	
helped	us	understand	and	remedy	risks.	We	closed	on	the	deal	with	much	more	confidence”			
Global	Business	Unit	Manager	–		Major	Engineering	Services	Provider
7
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
On-Demand	Advisory	
Leverage	Deep	Smarts	
Get	new	ideas	
Validate	your	thinking	
Spar	and	Learn	
Solve	Problems	
Remote	deep	dive	sessions	
On-Demand	Support	
Extended	Workbench	
when	you	don’t	have		
Ø  Resources	
Ø  Time	or	
Ø  Knowhow	
to	do	in-house.	
Insight	PlaForm	
Virtual	ecosystem	of	
Ø  PracKKoners	
Ø  Consultants		
Ø  Experts,	and	a	
Ø  Library	of	resources	
	
We are building the strongest Expert resource in the market today!
A	fresh	new	approach	to	
unlocking	management		
insight
8
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
Contain	your	Costs	
Access	 Deep	 Smarts	 know-how	 and	
experKse:	 As	 you	 need	 it,	 when	 you	
need	it	and	just	as	much	as	you	need	–
from	anywhere	in	the	world	
Reduce	 your	 need	 for	 expensive	
consulKng	 projects	 and	 addiKonal	 in-
house	 resources,	 while	 levelling	 the	
playing	 field	 or	 gekng	 ahead	 of	 your	
compeKtors.	 Grasp	 opportuniKes	 and	
generate	 new	 business	 faster.	 And	
don’t	 forget:	 We’re	 a	 variable	 cost	
resource	
	
You’re	in	Charge	
Think	 of	 us	 as	 your	 resource:	
responsive,	 fast,	 highly	 experienced,	
knowledgeable,	 and	 very	 producKve	
With	Si2	ON-Demand	you’re	in	charge	
of	 finding	 your	 own	 soluKons	 –	 We	
help	exactly	as	much	as	you	need,	not	
more	or	less	
Work	ProducJvely	
Work	more	producKvely	with	a	nudge	
from	 us	 in	 the	 right	 direcKon.	 Let	 us	
help	you	understand	the	problem	and	
formulate	 a	 soluKon	 –	 don’t	 reinvent	
the	 wheel	 and	 avoid	 mistakes	 others	
have	made	
Get	 new	 insights	 and	 analysis	 that	 are	
hard	to	find	about	customers,	services,	
products,	 markets	 or	 technologies	 in	
any	geography.	Develop	new	business,	
sales	 and	 service	 channels	 and	 find	
potenKal	partners	
	
Validate	Thinking	
Validate	 your	 informaKon	 and	 ideas	
through	 Outside-In	 perspecKves:	
BeNer	 understand	 new	 opportuniKes	
and	 threats;	 Develop	 strategies,	
business	 models	 or	 new	 offerings.	
Think	 through	 new	 organisaKonal	
designs,	 decide	 on	 a	 path	 to	 service	
transformaKon	 or	 how	 to	 go	 about	
digiKzing	and	markeKng	your	offerings	
and	soluKons	
	
New	Insights	
“ON-Demand”		
Advisory	Benefits	
Part	of	your	Team	
Think	 of	 us	 as	 an	 addiKonal	 cost	
effecKve	resource	for	your	team,	even	
as	 part	 of	 your	 team,	 but	 only	 when	
you	need	us	
Deep	Smarts	Know-How
9
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
•  Dral	a	business	plan	
•  Develop	arguments	for	an	investment	decision	
•  Monitor	and	report	on	compeKKve	moves	
•  Market	and	customer	research	
•  Market	segmentaKon	and	price	analysis	
•  Evaluate	customer	buying	behaviors	
Virtual	extended	workbench	for	research,	business	development	and	other	acJviJes	-	that	you	need	to	get	
done,	but	don‘t	have	Jme,	resources	or	knowhow	to	do	in-house	
Responsive	and	Fast	
Get	 the	 work	 done	 as	 you	 need	 it,	
w h e n	 y o u	 n e e d	 i t :	 H i g h	
responsiveness,	rapid	turn-around	and	
premium	 quality.	 Our	 experienced	
analysts	 speak	 your	 language	 and	
understand	your	business	
	
Think	of	us	as	an	addiKonal	flexible	and	
very	producKve	resource	for	your	team.	
We	are	there	when	you	need	us:	We	
can	rapidly	scale	and	mulK-task	and	
we‘re	gone	when	you	don‘t.	
Fixed	pricing	
Fixed	pricing	(as	much	as	possible):	
and	 we	 guarantee	 the	 quality	 of	 our	
work	
Flexible	
“ON-Demand”		
Support	Benefits	
•  Help	validate	or	test	new	offerings	
•  Support	in	commercial	or	technical	due	dilligence	
•  Help	set	bid	strategy	or	design	a	complex	bid	
•  Risk	assessments	
•  Evaluate	impact	of	new	regulaKons	
•  IdenKfy	potenKal	partners	or	acquisiKon	candidates
10
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
Trial
(free)
Light Team Enterprise
Dedicated	Advisor	 ✔	 ✔	 ✔ ✔	
ON	Demand	Advisory	&	Support	
2
credits
10
credits
75
credits
150
credits
Access	Analyst	&	Research	Resources	
✔	 ✔	 ✔ ✔	
Number	of	Users	 1 Unlimited Unlimited Unlimited
Pricing	 Call for pricing
Advisory:1 credit = 1 hour
Support: Fixed credits per assignment type
Credits valid for 12 months
OpJons
11
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
To	experience	the	impact	of	ON-Demand,	sign-up	for	a	
free	trial	at	info@si2partners.com	
	
Grasp	the	opportunity	to	
make	beTer	decisions	
Try	out	for	free	
Determine	value	
Integrate	into	every	
day	work
12
ON-Demand
Rapid Problem Solving, Insights and Support in remote deep dive sessions
Contact	
+44 208 144 6452
+352 621 215 856
+49 176 30739481
+1 26 7334 0135
Phone
UK
Luxembourg
Germany
US
Locations
info@Si2partners.com
www.si2partners.com
Contact

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Si2 On-Demand

  • 1. 1 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions PARTNERS ON-Demand LEVERAGING SERVICES TO WIN IN INDUSTRIAL MARKETS Rapid problem solving, insights and support for Service Leaders by Service Leaders – in remote deep dive sessions
  • 2. 2 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions Find answers, solve problems in remote deep dive sessions Are we grasping the service opportunity? ExploiKng service potenKal? What do we need to change? Investment? How to organise to avoid tensions with product units? Should our service strategy be independent of product units? What’s the strategy of our compeKtors? Are they performing beNer than us? How do their offerings and capabiliKes compare to ours? Why aren’t our advanced service offerings gaining tracKon? Are we misreading customers? What’s driving buyer demand? BeNer performance or lower cost? How to support our products globally without enough criKcal mass in many markets? How to expand our service network? How to deal with local low cost compeKtors? Standardize on global service offerings or adapt to local markets? How to get channel partners to collaborate for beNer sales success with major accounts? What’s the best way to integrate channel partners into digiKzed service offerings? How to best organize global mulK-level product support? Should field service management be centralized or decentralized? Should we use field service as a sales channel? Right pricing service contracts for market penetraKon? Right pricing spare parts? Should we be selling spare parts or spare parts services? How to deal with third party compeKtors? How to price to reflect risk? Can we price to reflect value in compeKKve situaKons? What are our strategic opKons for IoT based service plaWorms? What capabiliKes do we need? Where do we find the people? How can we train our organizaKon? How do we integrate into our current offerings? What are the criKcal touch-points in customer journeys for advanced services? How can we make our proposal more compeKKve and overcome buyer’s resistance? With new business models, how will our cost structures and risks change? What people do we need? What’s the best way to find them? How do we manage the transiKon?
  • 3. 3 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions Get things done when you don’t have enough capacity or resources Generate business plans for investments; Analyse pros and cons; Risk assessments; Create investment narraKve and jusKficaKon Scout market for acquisiKon candidates; Assessments and evaluaKons Support Due Diligence in acquisiKon processes: Strategic, operaKonal, technical and financial assessments; Risk appraisals, quanKficaKon CompeKKve analysis by service business line in local, regional and global markets; Understand and evaluate market potenKal. Propose how to enter a new market (rough, detailed) Develop installed base maps and assess revenue potenKal (short term, long term) Develop detailed customer profiles, buyer behaviour, sales potenKal and customer shares CompeKKve benchmarking studies (limited, extended) Develop and implement spare parts pricing models and methods, such as an ABC analysis Facilitate change management, strategy and transformaKon work- shops; Coaching teams to business objecKves; Training development Develop, configure service metrics, KPIs and services management accounKng framework Support design of new offerings (Design Thinking) Support development of large bids, projects or contracts: •  Opportunity development •  Bid strategy •  Configure, Price, Quote •  Contract development & risk assessment •  NegoKaKons On-going Business Intelligence and Analysis (NewsleNer): CompeKKve; technology; Customers; RegulaKons – service business line; by market; by region
  • 4. 4 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions How ON-Demand works Purchase credits and use them to mix and match service opKons Purchase ON-Demand Interact with experts Resolution and Report Review Value Track activity Challenge Insights & Solutions Easy to access Fast response Top Quality Value for money Low risk
  • 5. 5 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions Outside-In Insights… …New perspecKves Flexible capacity… ...Fast answers Validate thinking... …Confident in results Solve problems… …More producKve Contain costs… …Reduce your risks Define your needs… …Be in charge WIN with ON-Demand
  • 6. 6 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions Integrate into your every day workflow “An Outside-In perspecKve by an Si2 Expert allowed me to see for myself how my parts revenue growth and profitability problem was really due to a poor internal transfer pricing policy. This enabled my to quickly take acKon and to contribute to the revenue increase I needed to make my plan this year ” Business Development Manager – Na4onal Service Division, Global Industrial OEM “With support from Si2 ON-Demand, we were able to deliver an investment proposal and business plan in a third of the Kme and a fracKon of the effort it would have taken us to do internally. This was only possible because the Si2 Expert understood our business, was very experienced and so was able to arKculate our ideas accurately. Si2 ON-Demand helped us deliver a more compelling argument at a fracKon of the real cost!” Innova4on Manager – Payment Services Provider “By gaining new perspecKves from Si2 Experts and having a 1 on 1 with another Si2 client with similar challenges, I realised I had to change the scope of my business in order to have a viable future. I was able to push my organisaKon and now we are developing support for a completely new product line which could develop in excess of $10million/year Regional Service Director – Global Automa4on OEM “In almost real Kme, I was able to quickly gain informaKon and insight about how to tackle a new market opportunity. No need to waste Kme or create a big project” Regional Vice President – Global Maintenance Solu4ons provider “We used Si2 ON-Demand to brainstorm bid strategy on a major contract opportunity, develop a comprehensive customer profile and robust sales arguments. We were shortlisted and the Si2 Expert supported the negoKaKons and contract development process and helped us understand and remedy risks. We closed on the deal with much more confidence” Global Business Unit Manager – Major Engineering Services Provider
  • 7. 7 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions On-Demand Advisory Leverage Deep Smarts Get new ideas Validate your thinking Spar and Learn Solve Problems Remote deep dive sessions On-Demand Support Extended Workbench when you don’t have Ø  Resources Ø  Time or Ø  Knowhow to do in-house. Insight PlaForm Virtual ecosystem of Ø  PracKKoners Ø  Consultants Ø  Experts, and a Ø  Library of resources We are building the strongest Expert resource in the market today! A fresh new approach to unlocking management insight
  • 8. 8 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions Contain your Costs Access Deep Smarts know-how and experKse: As you need it, when you need it and just as much as you need – from anywhere in the world Reduce your need for expensive consulKng projects and addiKonal in- house resources, while levelling the playing field or gekng ahead of your compeKtors. Grasp opportuniKes and generate new business faster. And don’t forget: We’re a variable cost resource You’re in Charge Think of us as your resource: responsive, fast, highly experienced, knowledgeable, and very producKve With Si2 ON-Demand you’re in charge of finding your own soluKons – We help exactly as much as you need, not more or less Work ProducJvely Work more producKvely with a nudge from us in the right direcKon. Let us help you understand the problem and formulate a soluKon – don’t reinvent the wheel and avoid mistakes others have made Get new insights and analysis that are hard to find about customers, services, products, markets or technologies in any geography. Develop new business, sales and service channels and find potenKal partners Validate Thinking Validate your informaKon and ideas through Outside-In perspecKves: BeNer understand new opportuniKes and threats; Develop strategies, business models or new offerings. Think through new organisaKonal designs, decide on a path to service transformaKon or how to go about digiKzing and markeKng your offerings and soluKons New Insights “ON-Demand” Advisory Benefits Part of your Team Think of us as an addiKonal cost effecKve resource for your team, even as part of your team, but only when you need us Deep Smarts Know-How
  • 9. 9 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions •  Dral a business plan •  Develop arguments for an investment decision •  Monitor and report on compeKKve moves •  Market and customer research •  Market segmentaKon and price analysis •  Evaluate customer buying behaviors Virtual extended workbench for research, business development and other acJviJes - that you need to get done, but don‘t have Jme, resources or knowhow to do in-house Responsive and Fast Get the work done as you need it, w h e n y o u n e e d i t : H i g h responsiveness, rapid turn-around and premium quality. Our experienced analysts speak your language and understand your business Think of us as an addiKonal flexible and very producKve resource for your team. We are there when you need us: We can rapidly scale and mulK-task and we‘re gone when you don‘t. Fixed pricing Fixed pricing (as much as possible): and we guarantee the quality of our work Flexible “ON-Demand” Support Benefits •  Help validate or test new offerings •  Support in commercial or technical due dilligence •  Help set bid strategy or design a complex bid •  Risk assessments •  Evaluate impact of new regulaKons •  IdenKfy potenKal partners or acquisiKon candidates
  • 10. 10 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions Trial (free) Light Team Enterprise Dedicated Advisor ✔ ✔ ✔ ✔ ON Demand Advisory & Support 2 credits 10 credits 75 credits 150 credits Access Analyst & Research Resources ✔ ✔ ✔ ✔ Number of Users 1 Unlimited Unlimited Unlimited Pricing Call for pricing Advisory:1 credit = 1 hour Support: Fixed credits per assignment type Credits valid for 12 months OpJons
  • 11. 11 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions To experience the impact of ON-Demand, sign-up for a free trial at info@si2partners.com Grasp the opportunity to make beTer decisions Try out for free Determine value Integrate into every day work
  • 12. 12 ON-Demand Rapid Problem Solving, Insights and Support in remote deep dive sessions Contact +44 208 144 6452 +352 621 215 856 +49 176 30739481 +1 26 7334 0135 Phone UK Luxembourg Germany US Locations info@Si2partners.com www.si2partners.com Contact