the customary code of polite behavior in society or among members of a particular profession or group.

1. Professional etiquette
Part -1
Business & Office Etiquette

2. Business Etiquette
•General
•International

3. General
Etiquette can make the difference. Some good
manners are enlisted here:
• Tell your full name.
• Convey ‘thanks’ and say ‘please’.
• If applicable say ‘sorry’.
• Don’t say unnecessary ‘thank you’.
• Don’t be aggressive, be assertive.
• Be careful about your language.
• Don’t go to someone’s office unannounced.

4. General
• Avoid politics & religion in your
conversation.
• Stand while you’re being introduced to
someone.
• Do not pull anyone’s chair for him or
her.
• Do not cross legs
• Do not afraid if you make mistake.
• Prepare a gentle exit.

5. Special tips
Show real interest turn towards people,
maintain eye contact and keep true effort to
listen to what others are telling.
Value others busyness can’t be a cause to
avoid people.
Never eavesdrop don’t pay unauthorized
attention to someone’s desk and read their
e-mail.
Be on time everybody is busy. Ability to time
management shows that you are valuable
and value others time.

6. International
You don’t want to wake someone up on their
cell phone while they are sleeping on
midnight. Therefore, while conducting
business internationally, everybody shall
keep in mind few key points:
• Keeping an exotic holidays list is helpful.
• Attention about the time zones is essential.
• Knowing foreign language has an excellent
outcome.
• In the entire global there is no standard
work day.

7. Special tips
• Be mindful about the food and beverage.

8. Office etiquette
‘You will never get a second chance to make
a first impression .’ here are some guideline
towards making a good impression in your
office space:
• Follow office dress code.
• Reach timely to work every day.
• When meeting a person first time, be sure
to shake hand.
• Listen and remember name.
• Knock before entering into an office room.

9. Office etiquette
• Keep your room neat and clean.
• Show true respect to people’s personal
space.
• Minimize personal calls.
• Learn when and where personal calls
are appropriate.
• Don’t show value discrimination on
people’s importance.

10. Special tips
• Keep office away from your personal life.
• Courtesy counts! How you behave people
speaks a lot about you.
• A good tip for remembering names is to use
a persona's name several times during the
first conversation.
• Say no to social media- unless it is
necessary in your job, you will not surf
social networking sites like Facebook &
twitter.

11. At last one thing you will keep in mind
• Few norms and rules are not always
enough to overcome any unanticipated
circumstance. Be yourself, if situation
demands utilization your improvisation
and let your life be easy and dynamic.