1. Shelia Hemsley
2350 Pitts Place, Apt. #202 Washington, DC 20020
Home# 202 889-4299 Cell# 202 299-4213
washshelia@gmail.com
I am a reliable employee with exceptional analytical, organizational and people skills. Strong personal ethics
and integrity. Convey a professional image of honesty, compassion and concern for our customers’ needs. Good
conflict-resolution skills. Work well under pressure and deadlines. Excellent communicator seeking a
challenging position utilizing current skills and abilities.
EXPERIENCE
Marathon Staffing 11/2015-Present
Temporary Solutions, Inc.
Customer Service Associate
∙ Greet patrons attending entertainment events.
∙ Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
∙ Clean facilities.
∙ Settle seating disputes or help solve other customer concerns.
∙ Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
Technical Learning Centers 04/2013-07/2013
Office Assistant
∙ Answer telephones, direct calls, and take messages.
∙ Maintained and updated filing, inventory, mailing, and database systems by using a computer for data
entry and database maintenance.
∙ Communicate with customers, employees, and other individuals to answer questions, disseminate or
explain information, take orders, and address complaints.
∙ Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
∙ Compile, copy, sort, and file records of office activities, business transactions, and other activities.
∙ Compute, record, and proofread data and other information, such as records or reports.
∙ Typed, format, proofread, and edited correspondence and other documents, from notes to electronic data
into a computer.
∙ Completed work schedules, manage calendars, and arrange appointments, by entering data electronically
∙ Review files, records, and other documents to obtain information to respond to requests.
Haute Catering 01/2012-06/2012
Concierge
∙ Greet, register, and assign rooms to guests of conference rooms.
∙ Verify customers' credit, and establish how the customer will pay for the accommodation by entering
customer’s information into database system.
∙ Contact housekeeping or maintenance staff when guests report problems.

2. ∙ Make and confirm reservations.
∙ Keep records of room availability and guests' accounts, by entering data into computers.
∙ Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using
computers.
∙ Compute bills, collect payments, and make change for guests.
∙ Record guest comments or complaints, referring customers to managers as necessary.
Wilmer Hale, LLP, Washington, DC 04/2005-03/2009
Office Assistant
∙ Coordinated shipping and receiving for a multi-national law firm with 500+ international
employees
∙ Organized and maintained office site
∙ Responsible for the management and replies to all office correspondence
∙ Maintaining contacts and calendars via Outlook
∙ Ordering, stocking, and distributing office supplies
∙ Making photocopies, sending faxes, shredding documents
∙ Providing direct administrative support to IT, and Accounting departments
∙ Maintaining general office tidiness
∙ Running errands and performing miscellaneous job-related duties as assign
Marshall’s’ Department Store, Forestville, MD 04/2002-03/2005
Customer Services Associate
∙ Creating an environment of good customer service through ensuring customer transactions are
processed accurately and efficiently, reinforcing Customer Service Desk standards as resolving
customer problems
∙ Confer with customers by telephone or in person to provide information about products or
services, take or enter order, cancel accounts, or obtain details of complaints
∙ Balances and processes refunds and media from sales and return registers
∙ Ensures that all cash handling procedures are done in accordance to policy and procedure as well
as in a timely manner
∙ Refer unresolved customer grievances to designated departments for further investigation
∙ Compare disputed merchandise with original requisitions and information from invoices and
prepare invoices for returned goods
George Washington University, Washington, DC 07/1984-02/2002
Assistant Manager
∙ Train or instruct employees in job duties or company policies or arrange for training to be
provided
∙ Authorized, reviewed, and refunded financial aid awards
∙ Researched and adjusted billing errors
∙ Resolve customer complaints or answer customers’ questions regarding policies and procedures
∙ Processed payroll and benefit administration
∙ Conducted event planning and execution
∙ Coordinated the office’s administrative activities
∙ Met and greeted people
∙ Order a supply of cash to meet daily needs
∙ Receive and count daily inventories of cash
Office Supervisor
∙ Supervise the work of office administrative or customer service employees to ensure adherence
to quality standards, deadlines, and proper procedures correcting errors or problems

3. ∙ Compare previously prepared bank statements with canceled checks and reconcile discrepancies
∙ Maintain files of canceled checks
∙ Classify, record, and summarize numerical and financial data to compile and keep financial
records, using journals and ledger or computers
∙ Debit, credit, and total accounts on computer spreadsheets and databases, using specialized
accounting software
Student Accountant
∙ Receive payment by cash, check credit cards, vouchers or automatic debits
∙ Issue receipts, refunds, credits, or change due to customers
∙ Answer customer questions regarding problems with their accounts
∙ Cash checks and pay out money after verifying that signatures are correct, that written and
numerical amounts agree
EDUCATION
Technical Learning Centers, Washington, DC 09/2012-07/2013
PC Specialist Program
∙ Completed a 720-hour hands-on, nationally accredited computer training course
∙ Related Coursework included: Keyboarding, Windows, MS Word, MS Excel, MS PowerPoint,
MS FrontPage, Quick Books, MS Outlook, Internet Explorer and Professional Development
Potomac Senior High, Oxon Hill, MD
High School Diploma
SKILLS
WPM 50-60 10 Key Calculator Excel PowerPoint
Schedule Plus Windows Word Quick Books