1. ________________________Shante Hicks_______________________
9973 Leander Lane, Manassas, VA, 20110 / (215) 239-4842 / shante272@gmail.com
Date: April 8, 2016
Dear Hiring Manager:
As a performance-driven sales professional with many years of experience in meeting aggressive revenue
goals in competitive technical markets, I seek to align my expertise with FrontPoint Security as a
Lead Sales Consultant professional. I am confident that I can offer the same value to your customers
that I have delivered consistently to my knowledgeable customer’s base.
 I was the #1 revenue generate in the Region area for cellphones and tablets as well as other
services. I have created a set of targeted and differentiating marketing techniques that
distinguish Sprint PCS among other buyer, because they know that I provide the best customer
service and product knowledge in my territory.
 As a Sales Manager for Sprint PCS, I developed personalized marketing and sales strategies that
increased the store volumes by 50% within my first 60 days. Since I started at FrontPoint
Security I have been ranked in the top 5 of sales professional for inbound. Awarded for breaking
the all times sales record company wide.
 Within my first 30 days of Sales Lead for Comcast, I was the only person that was able to jump
start the sales of the new home security system. Once management noticed I was asked to teach
a class of 15 employee’s various teams to guide them on sales for the new product. I managed
the team that was able to have all 15 employees to sale at least 2 new home system a day. That
increased the sales and overall value 20% for new products being sold.
My success in product sales is wide and varied and depends on my ability to review new technology and
assimilate its unique contribution to its industry. I use this critical understanding of the product
availability versus customer need to deliver successful and profitable solutions upon which they can
rely. Given my sales accomplishments and ability to absorb new technology quickly, I would like to
schedule a time to speak with you about the value I can add to great value to your company. I can be
reached in confidence at the above telephone number and email address. I look forward to hearing
from you.

2. With best regards,
Shante Hicks
_________________Shante Hicks__________________
9973 Leander Lane, Manassas, VA, 20110 |C: 215-239-4842| shante272@gmail.com
ACHIEVEMENTS, SKILLS, AND ABILITIES
• Retail Store Operations Customer Service Excellence
• P&L Management Budgeting & Cost Controls
• Team Building/Training/Supervision Inventory Management
• Merchandising Strategies Facility management
• Set sales goals for staff Management of support staff
• Staff/Class/Format scheduling Marketing
• Client promotions Membership sales
• Team building/leadership and mentoring
• MS Office, troubleshooting
• General office support which includes: filing, photo copying, scanning, faxing, answering e-mails
• #1 in Sales & Customer Service
• #1 Regional Sales Rep
• Pinnacle Award
• Service Excellence Award (#1 customer satisfaction in district)

3. • B2B Sales
• Classroom Training (New Products)
Training
A+ Certification (Awaiting Exam)
PROFESSIONAL EXPERIENCE
FrontPoint Security
Mclean, VA
April 2013 - Present
Lead Sales Consultant
• Perform full-cycle sales role with a focus on closing sales
• Using a consultative sales approach, promote FrontPoint products and services over the phone
(no cold calls!)
• Set appointments and follow up with prospects via email
• Maintain a high degree of FrontPoint product and service expertise
• Promote and enhance company reputation, providing professional, effective assistance
• Assist new customers with setting up FrontPoint security equipment in their home or business
• Perform system configuration, account activation and customer orientation, utilizing FrontPoint
vendor websites
• Guide customers through integration of video cameras with their home broadband network
• Provide phone assistance and answers to customers’ questions
• Email product information guides and insurance certificates
• Process additional equipment orders and replacement of defective equipment
• Document all customer interactions in database
• Jump in as needed to enhance team effectiveness and customer satisfaction
Comcast Cable
Manassas, VA
November 2012- April 2013
Call Center CAE (Sales Lead)

4. • Developing New Clients, Maintaining & Upselling Existing Clients
• Managing New Product Launches
• Elicits and records customer information and inquiries, following
prompts from a computerized system.
• Saves and retains Comcast customers by identifying reasons for request
to disconnect and overcoming concerns in an effort to retain customers.
• Develops and maintains up-to-date knowledge of the Company's products, programming, and
marketing campaigns in order to effectively sell new or upgraded services. Able to position
Comcast products positively.
• Resolves customer complaints/concerns through active listening,
empathy, and professionalism.
• Demonstrates ability to establish and maintain effective relationships with customers.
• Aligns product and feature benefits, and pricing, to the need of the
customer.
• Promotes, recommends, and sells the value of Comcast products and services based on a logical
relationship to the customer's needs and
interests.
• Meets or exceeds Sales goals for all product lines
• Demonstrates the ability to meet individual performance goals (KPI/MPS.)
• Demonstrates proficiency in technical troubleshooting of all product lines, with the ability to
articulate relevant information and directions in an organized and concise manner. Supports other
lines of business as call volume dictates.
• Shares successes and new ideas with team members in order to achieve both individual and team
goals. Consistently meets or exceed established goals and performance metrics and achieves
overall performance goals of the organization. Maintains and coordinates interdepartmental
communications.
• Must be able to work in a fast-paced, often high-pressure environment, with proven ability to
maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Act as a liaison between clients and the next level support staff to assure accurate
problem interpretation.
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.
Sprint PCS
Fairfax, VA

5. March 2011- November 2012
Sales Manager/Repair Tech
• Push data and accessories
• Customer care and retention
• Stay up to date with all promos
• Inventory control
• Daily paperwork reconcile
• Scheduling of store employees, sick time, and new hire orientations
• Set goals and follow through
• Hire quality and train with proper tools
• Due to job performance in sales, assigned responsibility to mentor/develop three inside
salespeople for promotion to outside sales positions. All three surpassed sales quotas after
promotion.
• Handle multi-tasking with ease
• Assist customers with their questions, problems and complaints in person and via phone
• Greet customers using the eye’s, hi’s and help at all times
• Handle all customer relations issues in accordance with company policy
• Meeting and exceeding sales goals
• Prepare paperwork to activate and maintain contract services.
• Develop and maintain sales materials and current product knowledge.
• Identify sales prospects; follow up on new leads and referrals.
• Present and sell company products and services to current and potential clients.
• Develops a business plan and sales strategy for the market that ensures attainment of company
sales goals and profitability.
• Responsible for the performance and development of the Sales Specialist.
• Prepares action plans by individuals as well as by team for effective search of sales leads and
prospects.
• Initiates and coordinates development of action plans to penetrate new markets.
• Assists in the development and implementation of marketing plans as needed.

6. • Conducts one-on-one review with all Sales Specialist to build more effective communications, to
understand training and development needs, and to provide insight for the improvement of
Account Executive’s sales and activity performance.
• Provides timely feedback to senior management regarding performance.
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted
for pricing and approval, while striving to maintain maximum profit margin.
• Maintains accurate records of all pricings, sales, and activity reports submitted by Sales Specialist
• Creates and conducts proposal presentations and RFP responses.
• Assists Sales Specialist in preparation of proposals and presentations.
• Controls expenses to meet budget guidelines.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are
communicated and implemented within the team.
• Recruits, tests, and hires Sales Specialist based on criteria agreed upon by senior management.
• Refurbish and repair, Troubleshoot and diagnose
• Function testing for malfunction hard reset for malfunction phones

7. • Conducts one-on-one review with all Sales Specialist to build more effective communications, to
understand training and development needs, and to provide insight for the improvement of
Account Executive’s sales and activity performance.
• Provides timely feedback to senior management regarding performance.
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted
for pricing and approval, while striving to maintain maximum profit margin.
• Maintains accurate records of all pricings, sales, and activity reports submitted by Sales Specialist
• Creates and conducts proposal presentations and RFP responses.
• Assists Sales Specialist in preparation of proposals and presentations.
• Controls expenses to meet budget guidelines.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are
communicated and implemented within the team.
• Recruits, tests, and hires Sales Specialist based on criteria agreed upon by senior management.
• Refurbish and repair, Troubleshoot and diagnose
• Function testing for malfunction hard reset for malfunction phones