CI Unit 2 Vocal

1. UNIT 2
VOCABULARY

2. CLARITY
• THE QUALITY OF
BEING CLEAR AND
EASY TO
UNDERSTAND OR
CLEAR AND EASY
TO SEE AND HEAR.

3. PERFORMANCE
REVIEW
• AN ANALYSIS OF AN EMPLOYEE'S
WORK HABITS UNDERTAKEN AT A
FIXED POINT IN TIME TO DETERMINE
THE DEGREE TO WHICH STATED
OBJECTIVES AND EXPECTATIONS HAVE
BEEN REACHED .

4. PROPRIETOR
• THE OWNER OF A
BUSINESS, OR A HOLDER
OF PROPERTY.

5. SOFT SKILLS
• THOUGH YOU CAN'T MEASURE SOFT
SKILLS THE WAY YOU CAN HARD
SKILLS, THAT DOESN’T MAKE THEM
ANY LESS IMPORTANT. SOME
EXAMPLES OF SOFT SKILLS INCLUDE
CREATIVITY, ANALYTICAL THINKING,
MULTITASKING, VERBAL AND
WRITTEN COMMUNICATIONS, TIME
MANAGEMENT AND LEADERSHIP.
• YOU'LL LIKELY SEE THESE "SOFT
SKILLS" POPPING UP IN JOB
DESCRIPTIONS, NEXT TO DEMANDS
FOR TECHNICAL QUALIFICATIONS.
EMPLOYMENT EXPERTS AGREE THAT
TECH SKILLS MAY GET YOU AN
INTERVIEW, BUT THESE SOFT SKILLS
WILL GET YOU THE JOB—AND HELP

6. PROFESSIONALISM
• THE NOUN PROFESSIONALISM IS
USUALLY USED TO DESCRIBE THE
TYPE OF BEHAVIOR YOU WOULD
EXPECT FROM A PROFESSIONAL
PERSON. FOR EXAMPLE, SHOWING UP
TO WORK ON TIME, AND FOCUSING
ON THE TASK AT HAND. AND NOT
FIGHTING WITH YOUR COWORKERS
(UNLESS YOU'RE A PROFESSIONAL
WRESTLER).

7. TIME
MANAGEMENT
• IS THE PROCESS OF PLANNING
AND EXERCISING CONSCIOUS
CONTROL OVER THE AMOUNT
OF TIME SPENT ON SPECIFIC
ACTIVITIES - ESPECIALLY TO
INCREASE EFFECTIVENESS,
EFFICIENCY OR PRODUCTIVITY.

8. CONSTRUCTIVE CRITICISM
Often containing
helpful and specific
suggestions for
positive
change, constructive
criticism is highly
focused on a
particular issue or
set of issues, as
opposed to
providing general
feedback on the item
or organization as a

9. CUSTOMER SERVICE
• THE FACT OF TREATING CUSTOMERS IN
A POLITE AND HELPFUL WAY, WHICH
IS CONSIDERED AN IMPORTANT
PART OF RUNNING A GOOD BUSINESS.
• THE PART OF.
AN ORGANIZATION THAT ANSWERS
CUSTOMERS' QUESTIONS AND EXCHANGES
GOODS THAT ARE NOT SATISFACTORY,
ETC.

10. MEDIATION
• THE PROCESS BY WHICH
SOMEONE TRIES TO END
A DISAGREEMENT BY
HELPING THE
TWO SIDES TO TALK ABO
UT AND AGREE ON
A SOLUTION.