PMP Chapter 6 of 6 closing process group (1- Process) (Based on PMBOK 6th edition) and code of ethics

PMP Exam
Preparation
Eng. Shamil Habet; MSc; PMP; JPE
Based on PMBOK 6th
PMP Exam
Preparation; Shamil Habet; MSc; PMP; JPE
PMP Exam Preparation; Based on PMBOK 6th Edition Eng. Shamil Habet; MSc; PMP; JPE
shamilhabet@yahoo.com 1

Closing Project
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CLOSE PROJECT OR PHASE
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Close Project or Phase is the process of finalizing all activities for the project, phase, or
contract.
The key benefits of this process are the project or phase information is archived, the
planned work is completed, and organizational team resources are released to pursue new
endeavors.This process is performed once or at predefined points in the project.
Lessons Learned Repository: Lessons learned and knowledge gained throughout the
project are transferred to the lessons learned repository for use by future projects.
When closing the project, the project manager reviews the project management plan to
ensure that all project work is completed and that the project has met its objectives.
The activities necessary for the administrative closure of the project or
phase include but are not limited to:
1. Activities related to the completion of the contractual agreements applicable to
the project or project phase such as:
- Confirming the formal acceptance of the seller’s work,
- Finalizing open claims,
- Updating records to reflect final results, and
- Archiving such information for future use.
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2. Actions and activities necessary to satisfy completion or exit criteria for the phase
or project such as:
- Making certain that all documents and deliverables are up-to-date and that all
issues are resolved;
- Confirming the delivery and formal acceptance of deliverables by the customer;
- Ensuring that all costs are charged to the project;
- Closing project accounts;
- Reassigning personnel;
- Dealing with excess project material;
- Reallocating project facilities, equipment, and other resources;
- Elaborating the final project reports as required by organizational policies.
Important Note:
Activities needed to:
- Collect project or phase records,
- Audit project success or failure,
- Manage knowledge sharing and transfer,
- Identify lessons learned,
- Archive project information for future use by the organization.
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3. Actions and activities necessary to transfer the project’s products, services, or
results to the next phase or to production and/or operations.
4. Collecting any suggestions for improving or updating the policies and procedures
of the organization, and sending them to the appropriate organizational unit.
5. Measuring stakeholder satisfaction.
Important Note:
- The Close Project or Phase process also establishes the procedures to investigate
and document the reasons for actions taken if a project is terminated before
completion. In order to successfully achieve this, the project manager needs to
engage all the proper stakeholders in the process.
- Benefits Management Plan vs. Business Case: The benefits management plan
is used to measure whether the benefits of the project were achieved as planned.
While the business case that is used to determine if the expected outcomes from
the economic feasibility study used to justify the project occurred.
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CLOSE PROJECT OR PHASE (T & T)
 Meetings
Meetings are used to confirm that the deliverables have been accepted,
- To validate that the exit criteria have been met,
- To formalize the completion of the contracts,
- To evaluate the satisfaction of the stakeholders,
- To gather lessons learned,
- To transfer knowledge and information from the project,
- To celebrate success.
- Attendees may include
Important Note:
- Meetings may be face-to-face, virtual, formal, or informal.
- Types of meetings include but are not limited to close-out reporting meetings,
customer wrap-up meetings,lessons learned meetings,and celebration meetings.
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CLOSE PROJECT OR PHASE (Outputs)
 Final Product, Service, or ResultTransition
This output refers to this transition of the final product, service, or result that the
project was authorized to produce (or in the case of phase closure, the
intermediate product, service, or result of that phase) from one team to another.
Important Note:
- A product, service, or result, once delivered by the project, may be handed over
to a different group or organization that will operate, maintain, and support it
throughout its life cycle. (i.e. Continuing its Product Life Cycle).
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 Final Report
The final report provides a summary of the project performance. It includes:
- Summary level description of the project or phase.
- Scope objectives, the criteria used to evaluate the scope, and evidence that the
completion criteria were met.
- Quality objectives, the criteria used to evaluate the project and product quality,
the verification and actual milestone delivery dates, and reasons for variances.
- Cost objectives, including the acceptable cost range, actual costs, and reasons
for any variances.
- Summary of the validation information for the final product, service, or result.
- Schedule objectives including whether results achieved the benefits that the
project was undertaken to address. If the benefits are not met at the close of
the project, indicate the degree to which they were achieved and estimate for
future benefits realization.
- Summary of how the final product, service, or result achieved the business
needs identified in the business plan. If the business needs are not met at the
close of the project, indicate the degree to which they were achieved and
estimate for when the business needs will be met in the future.
- Summary of any risks or issues encountered on the project and how they were
addressed.
CLOSE PROJECT OR PHASE (Outputs)
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Code of Ethics and
Professional Conduct
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 Professionalism
- Maintain high standards of integrity and professionalism.
- Adhere to legal requirements and ethical standards.
- Protect the community and your stakeholders.
- Share lessons learned, best practices, research, etc.
- Improve yourself; improve the quality of project management services.
- Build the capabilities of your colleagues and enhance individual competences.
- Interact with team and stakeholders in a professional and cooperative manner.
- Balance stakeholder’s objectives.
- Accept responsibility for the actions.
- Encourage others in the profession to act in an ethical and professional manner.
- Improve your competencies as a project manager.
- Perform self-assessment and competencies development plan.
CODE OF ETHICS AND PROFESSIONAL CONDUCT
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 Responsibility
- Make decisions based on the best interests of society, public safety, and the
environment.
- Accept only those assignments that are consistent with your background,
experience, skills, and qualifications.
- Accept accountability.
- Protect proprietary or confidential information.
- Do what you promised to do.
- Report any unethical or illegal conduct to appropriate management members.
 RESPECT
- Respect personal, ethnic, and cultural differences.
- Avoid engaging in behaviors might be considered as disrespectful.
- Understand others’ point of view.
- Approach directly those persons with whom you have a conflict or disagreement.
- Do not act in an abusive manner towards others.
- Respect the property rights of others.
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 FAIRNESS
- Practice with fairness and honesty.
- Strive for fair solution.
- Ensure transparency in your decision-making process.
- Reexamine your impartiality and objectivity on constant basis, and take
corrective actions as appropriate.
- Provide equal access to information to those who are authorized to have that
information.
- Make opportunities equally available to qualified candidates.
- Do not hire or fire, reward or punish, or award or deny contracts based on
personal considerations, including favoritism, nepotism, or bribery.
 HONESTY
- Be truthful in our communications and conduct.
- Provide accurate information in a timely manner.
- Provide accurate and truthful representation to the public.
- Negotiate in good faith.
- Make commitments and promises, implied or explicit, in good faith.
- Strive to create an environment in which others feel safe to tell the truth.
- Avoid conflict of interest or appearance of impropriety.
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