General Banking Activities

1. INTERNSHIP PRESENTATION
Prepared By:
Md. Shah Meraz Rizvi
ID No: EB161045
BSS Honours, Major: Economics & Banking
Semester- Autumn 2019
General Banking of Agrani Bank Limited
A Study on New Market Branch, Chittagong
Topic:
International Islamic University Chittagong

2. Chapter One : Introduction
1. Introduction
Banks are among the most important financial instruction in the economy
of Bangladesh. The main reason of this study is to become well-known
with a practical business world and to accomplish practical knowledge
about the banking corporate world. It is also known to all of us that there
is no alternative of practical knowledge & practical knowledge is much
more durable & useful than the theoretical knowledge. This study will
help me to get a clear picture of practical business world particularly
about the various aspects of Agrani Bank Ltd. So this is of paramount
importance for each student, regardless of his/her study area of
disciplines.

3. 1.1 Objectives of the Study
1. To find out the strengths, weakness, opportunities and threats of ABL in
relation to general banking.
2. To find out the problems of ABL in relation to general banking.
3. To provide the recommendation for overcoming the shortcoming of ABL.
1.2 Methodology of the Study
In relation with the primary and secondary objectives, the New market Branch of the Agrani Bank
Limited has been selected to perform my internship program.
Primary Data: The primary data of this report are:
• Direct question to the officers of general banking division
• Practical experiences added during performing obligations in different desks and
division of the general banking branch office of Agrani Bank Limited.
Secondary Data: I collected secondary data from the following sources:
• Annual report of Agrani Bank Limited
• Printed structures and documentation supplied by Agrani Bank
• Auditors report of Agrani Bank Limited
• Website of Agrani Bank Limited (https://www.agranibank.org/)

4. 1.3 Limitations
The main limitations are as:
• Time constrain
• Banking people are very busy. Sometimes it seems hard to get their
attention
• Lack of published relevant documents
• Some information is confidential-not open to public.

5. Chapter Two : Organizational Structure
2.1 Corporate Profile
Genesis Agrani Bank Limited (ABL) was incorporated as a State owned Commercial Bank (SCB) on 17 May 2007 under
the Companies Act 1994. Agrani Bank emerged as a Nationalized Commercial Bank (NCB) following the
Bangladesh Banks (Nationalization) Order 1972 vide President's Order No. 26 of 1972. On a going concern basis
ABL took over the business, assets, liabilities, rights and obligations of Agrani Bank through a vendor's agreement
signed on 15 November 2007 between the Ministry of Finance of the People’s Republic of Bangladesh & the Board
of Directors of ABL with retrospective effect from 1 July 2007.
Legal Status Public Limited Company (governed by the Bank Companies Act 1994)
Chairman Dr. Zaid Bakht, PhD
Managing Director & CEO Mr. Mohammad Shams-Ul-Islam
Company Secretary Khandaker Sajedul Haque
Registered Office 9/D Dilkusha Commercial Area Dhaka 1000 Bangladesh
Authorized Capital TK 2,500.00 Crore
Paid up Capital TK 2.072.00 Crore
Operating Profit TK. 832 Crore
Credit rating Rating Mode Long Term Short Term Outlook
Govt. Support AAA ST-1 Stable
Stand Alone A ST-2 Stable
Employees 12656
Branches 956

6. Vision
To operate ethically and fairly within the stringent framework set by our regulators and
to assimilate ideas and lessons from best practices to improve our business policies
and procedures to the benefit of our customers and employees
Mission
To become the best leading state-owned commercial bank of Bangladesh operating at
international level of efficiency, quality, sound management, excellent customer
service and strong liquidity
Motto
To adopt and adapt modern approaches to stand supreme in the banking arena of
Bangladesh with global presence.
Values
We value in integrity, transparency, accountability, dignity, diversity, growth and
professionalism to provide high level of service to all our customers and stakeholders
inside and outside the country.

7. 2.2 SWOT Analysis of Agrani Bank Ltd
Strength:
• ABL has already achieved a goodwill among the
clients
• ABL provides its works force an excellent and
consistent quality in very service.
• Low transition changes and diversified benefits
schemes.
• Unlimited trustiness about ABL to rural people.
Weakness:
• Using old model IT hardware
• ABL has acquired high amount of deposit till now.
Not even half of this deposit amount is used as loan
and advance.
• Lack of Specific training for specific job.
• Some operation is manual based
Opportunities:
• ABL can introduce more innovative and modern
customer service.
• ABL can recruit experienced, efficient work force by
offering good working environment.
• High demand of remittance facility.
• High demand of deposit collection.
Threats:
• Level of Competition
• Technology Advancement.
• Political Unrest
• Government is imposing newer and harder rules
and regulations.

8. Chapter Three : General Banking of ABL
General Banking
Customer Service Management Section Cash Section Clearing Section Local Remittance Section
Main pillar of general Banking department are the following:

9. 3.1 Customer Service Management Section
1. Different types of account:
a) Savings Account
b) Current Deposit Account
c) Special Noticed Deposit Account
d) Fixed Deposit Account
e) Agrani Bank Pension Scheme
f) Agrani Bank Sanchay Pension Scheme
g) Agrani Bank Double Benefit Scheme
h) Agrani Bank Lakhpoti Deposit Scheme
i) Agrani Bank Probash Deposit Scheme
j) AB Nari Amanot Scheme
k) AB Senior Citizen Saving Scheme
l) AB Wages Earners Deposit Scheme
m)Agrani Super Savings Scheme
n) Agrani Education Scheme

10. 2. Procedure of opening bank a/c: 3. Issuance of Cheque Book:
Take requisition slip and verify the signature from the competent
authority
Step 1
Write: Title of the account and account number in the Cheque
Book Issue Register
Step 3
Be cautious that the receiver is the right person to take delivery
of the cheque book.
Step 2
Record Account number on each leaves and on the requisition slip
write Title of the Account, issuing date and put a round Seal and get it
signed by an authorized signatory
Step 4
Record cheque series number on the requisition slip.
Step 5
Requisition slip is sent to the Computer department for POSTING.
Step 7
Deliver the Cheque Book after receiving signature on the register.
Step 6
After posting be kept in the concerned file as per serial number of
the cheques.
Step 8
Determining the type of account that will be open by customer
Step 1
Fill-up Application form
Step 3
Collection application form
Step 2
Give references
Step 4
Enclosing necessary document with application form
Step 5
Collection, filling – up and submitting of SS card respectively
Step 7
Submitting application form
Step 6
Collection deposit slip
Step 8
Paying initial deposit
Step 9

11. 1. Source of Cash Receive:
1. Money receives for share application.
2. GASH and WASA bills.
3. Receive for PSS and FDR holders.
4. Receive by selling prize bond
5. Receive for PO, TT, DD
6. Deposit collection for different account
holders
Procedures of Cash Receive
1. Credit voucher in by the customer.
2. Cash receiving officer will check the title number, A/c number and amount in figure and words
in he deposit slip of credit voucher.
3. After receiving the cash, receiving officer will record the denomination of the currency on the
back of the voucher and enters the part 5 cullers or voucher in the cash receiving book under
progressive serial number. He will put his signature with the date stamp both in the counter foil
and deposit slip/voucher and pass the same along with the register to the officer in charge of
cash department for his signature.
4.Again it will be checked and signed by tic authorized officer.
5. Receiving officer total the amount entered in the cash receiving book at the close of banking
hours.
3.2 Cash Section

12. 2. Source of Cash Payment:
1. Interest Payment to different account holders.
2. Payment against valid cheque.
3. Payment for purchasing prize bond
4. Payment for PO, TT, DD
5. Payment internal disbursement ex- office rent, WASA and Electricity bill for office etc.
3.2 Continuous…..
Procedures of Cash Payment
1. Instrument is checked by the cash in-charge whether the A/C name. A/C number and the
amount in written in words and figures are correct.
2. The officer in-charge also checks the instrument and signed in it.
3. The particulars of the instrument are checked in the computer:
4.In case of any error, another s will be needed;
5. The payment is made if there is available amount in the account;
6.Paid instruments are kept by the officer.
7. This department is also made payment against various debit vouchers for various
miscellaneous expenses of the branch.

13. 3.3 Clearing Section
1. Bangladesh Automated Clearing House
BACH, the first ever electronic clearing house of Bangladesh, has two components- the Automated Cheque
Processing System (ACPS) and the Electronic Funds Transfer (EFT). Both the system operate in batch processing
mode- transactions received from the banks during the day and processed at a pre fixed time and settled
through a single multilateral netting figure on each individual banks respective books maintained with the
Bangladesh Bank.
Bangladesh Automated Clearing House
Bangladesh Automated Cheques
Processing System
Bangladesh Electronic Fund Transfer
Network
Bangladesh Automated Cheques Processing System:
BACPS, means a facility that clears cheques and approved payment items for Bank companies.
Bangladesh Electronic Fund Transfer Network:
The Bangladesh Electronic Funds Transfer Network (BEFTN) will operate as a processing and delivery center
providing for the distribution and settlement of electronic credit and debit instruments among all participating
banks.

14. 3.3 Continuous…..
Outward
Clearing
Receives clearing instrument form the
clients
Verification: Date, Amount and figure,
Signature, Mutilated, MICR etc
Seal/Crossing/ Endorsement
Cheques Truncation
Outward Cheque Envelope send to
Participant Bank Module
Receipt Inward Return Envelope from
Participant Bank Module
Credit to Account
Inward
Clearing
Receives Inward Cheque Envelope from
Participant Bank Module from Automated
Clearing House systematic Software
Verifies clearing stamp, crossing,
endorsement
All receiving clearing instrument verify by
Authorized Officer
Cheque clear/ Payment: Debiting
respective account
Ensures honor or dishonor in the system
Outward Cheque Envelope send to
Participant Bank Module
Bangladesh Bank
Clearing House
Module
PBM
PBM
Settelment
2. Automated Clearing Flow

15. 3. Introduction to MICR Cheque
Front View MICR Cheques
Rear View MICR Cheques
Cheque Scanner Orientation
Put the Cheque
Here : Front side
of Cheque will
Place at right Side
and Back side will
place left side
20 or 30 cheque
scan at a time. Be
sure on pin with
the cheque while
scanning

16. 3.4 Local Remittance Section
Local Remittance Section
Telegraphic Transfer
(TT)
Demand Draft (DD) Payment order (PO)
Considering the urgency and nature of transaction the method of remittance may be categorized as under:

17. 1. Telegraphic Transfer (TT)
Issuance of TT
Step 1
Customer request for
issuing Telegraphic/
Telephonic transfer
Step 2
Customer pays either in cash or
debit account
Step 3
The installment guideline is sent by
Telex/Telephone and subsidizes are
paid to the recipient on check of
the test number through his record
kept up with the drawee branch
It is the strategy for exchanging reserve starting with one place then onto the next.
TT
can
be
made
against cash
against Cheque
against client's
a/c debit

18. Procedure- TT against Cash
Step 1: At first, TT Application form in duplicate by the applicant duly signed by him.
Step 2 : Fill up the Commission part meant for Bank's use and arrange to deposit the TT amount through TT
Application Form and also arrange to deposit Commission and Postage/Cable charge through two separate
single Cr vouchers as per following:
Cr: Income A/C -Remittance (Voucher): 4006784
Amount realized against commission of TT.
Cr: Income A/C - Telex (Voucher): 4006784
Amount realized against Telex charge of TT.
Step 3: On getting the above vouchers duly received by the Cash Department, arrange to do the following:
▪ Offer an Issue Number (TT Number) from the TT Issue Register and TTICA number on the application
form.
▪ Offer a Test Number on the TT Application Form.
▪ Deliver the message over phone/Telex.
▪ Refer full set i.e. TT application form, Commission vouchers, CR vouchers for Telex charge to
computer department for posting.
Issue a TTICA (TT Issuing Credit Advice) on the same day to the responding/drawee branch mentioning full
particulars of the TT including the Test number for their confirmation

19. Procedure- TT Advice & Pay
Suppose, Received a TT from our New Market Branch for TK.10,010/- with advice to issue a Pay Order favoring
Mr, A,CD A/C No. 100246 with Agrani bank Colonel Hat Branch , Chittagong. So prepare the following vouchers
and observing all other formalities stipulated above:
DR- H.O Gen. A/C: 10032101 : TK. 10,010/-
CR- TT Payable A/C: 23100211: TK, 10,010/-
Amount responded against New Market Br. TT No. 67899 dated 29/06/2020 favoring Mr, A,CD A/C No. 100246
with Agrani bank Colonel Hat Branch , Chittagong.
DR- TT Payable A/C: 23100211: TK, 10,010/-
CR – Pay Order : 23100211: TK, 10,000/-
Pay Order No 12345 issued Mr, A,CD A/C No. 100246 with Agrani bank Colonel Hat Branch , Chittagong on
account of Mr.B,CD A/C No. 100756 against TT No 67899 dated 29/06/2020 of our New Market Branch.
CR- Income Account – Postage : 4006784 : TK. 10/-
Amount realized against postage charge for issuance of P.O No. 12345 dated 29/06/2020 Against TT No 67899
dated 29/06/2020 of our New Market Branch.
When complete Voucher then
a) Record in the TT Payable Register.
b) Record in the Pay Order Register.
c) Prepare Pay Order
d) Prepare a letter and send the P.O through Courier Service

20. 2. Demand Draft (DD)
Processing Instructions for DD
Step 1: Get the application form properly filled up & signed by the applicant.
Step 2: Bank Officer complete the lower portion of the application form.
Step 3: Bank Officer calculate the total taka amount payable and including commission/charges etc.
Step 4: When a Customer desires his account with the Branch to be debited for the amount of DD
✓ Get the A/C number & the A/C holder's signature verified properly from Signature Card on record of
the Branch.
✓ Debit client's account for the total amount including commission/charges etc.
Step 5: When a customer desires a cheque is presented payment for the DD
✓ Get the cheque duly passed for payment by the competent authority.
✓ Record the particulars of DD of the bank of the cheque.
Step 6: When cash deposit is desired by a customer , request the purchaser to deposit the money at the Teller's
counter.
Step 7: The Teller, after processing the application form, cash or cheque will validate the application form.
Step 8: The first copy of the DD application form is treated as "Credit Voucher" to credit Head Office General
Account: 10032101 while the second copy is treated as customer's copy.

21. Issuance of DD
When getting the above vouchers duly received by the Cash Department, arrange to do the following:
➢ Record in the DD Issue Register on branch-wise mentioning full particulars of the DD.
➢ DD Number, Register Sl. Number & Current year issue Register on branch-wise.
➢ In case DD amount is >= Tk.50,000/- give a Test Number on the Application Form. (Do not provide test number
on the face of the DD)
➢ Issue DD and HANDOVER the instrument to the purchaser duly received by him on the overleaf of the perforated
portion meant for Banks use.
➢ All the required particulars of all DDs issued should be entered in the DD issue Register duly authenticated.
Separate folios should be opened for each drawee branch in the DD issue register.
➢ Notify through Telex/Letter to the responding branch giving full particulars of the DD issued with Test Number on
the same day duly signed by two authorized signatories.
➢ Issue IBCA to responding Branch (the branch on which DD was issued) on the DD amount only (excluding
Commission and Postage charge) giving full particulars of DD except test number.
Cancellation of DD
The drawee branch cannot cancel a DD only the purchaser can request the issuing branch for cancellation of a DD.
The drawee branch can accept cancellation instructions only from the issuing branch. When a draft is cancelled by the
issuing branch the relative entry is reversed on receipt of IBCA from the drawee branch. At the request of the
purchaser, issuing branch can request the drawee branch for cancellation of DD with a request to issue an IBCA. Here
Principal Branch is the issuing branch and Agrabad branch is the responding (drawee) branch.

22. 3. Payment Order
Procedure of Pay order Issue
Step 1: The client shall fill up the payment order application form and cash department on receipt of cash will deliver
the above two vouchers to the concerned officer.
Step 2: Cash department officer entry in the P.O. issue Register duly authenticated and will record Register serial
number (control number) on the face of the Application Form.
Step 3: Issue pay order and write the register serial number after the block series number on it.
Step 4: Ensure that pay order are crossed “A/C Payee” and get it signed by two authorized signatories.
Step 5: Receive applicant’s signature on the counter foil of pay order and handover the pay order to be purchaser.
Register : a) Pay Order Register b) Balance Book - Balancing on daily/weekly & on monthly.
➢ Completely fill up the Pay Order application form in Duplicate by the applicant duly signed by him.
✓ First copy treated as CR voucher: 20589300
✓ Second copy for the use of customer
➢ Bank officer fill up the Commission part of the application form meant and prepare the following single CR
voucher on the basis of commission amount and arrange to deposit both the vouchers over the counter:
CR - Other Fees &Commission : 20056124 (Amount realized against commission of P.O. No.)
DR – Cash
PO against Cash

23. Chapter 4: Job Description
Description of my job in Agrani Bank Ltd
1. Account opening and provide information about deposit account.
2. Issuance new cheque book.
3. Verified MICR cheque.
4. Verified TT outward, DD and PO voucher.
5. Observing data entry registered book.
6. Collected payment internal disbursement .
7. Fill-up debit card forms.

24. Chapter Five
Findings, Recommendation and Conclusion
1. Findings
1. Telephonic message transfer is time consuming : For transferring message both
sender & recipient have to present at a time. Sometimes on business hour
making call/ responding is challenging, as both the phones many remain busy.
2. Old model IT hardware
3. ABL has acquired high amount of deposit till now. Not even half of this deposit
amount is used as loan and advance.
4. Lack of Specific training for specific job.
5. Take extra time to service provide.
6. Some operation is manual based

25. 2. Recommendation
1. Web based TT, DD and PO issue and respond software
▪ If Web based software operations, There will be no need to phone call . Using the software
for sending and receiving message will save time and easily fulfill customer expectations in
TT regard.
▪ Employees’ effectiveness, efficiency in services will be improved.
▪ Better understanding and communication with customers will be built up.
2. Update new model IT hardware and application
▪ Using modern technology in banking sector is must for facing global challenge and fulfilling
Customers’ demand
3. Bringing all services of general Banking under online
▪ Definitely to be competitive and ensuring of fast service of online banking system for
customers satisfaction
4. Provide IT based training facilities for general Banking Officers
▪ Training facilities for staffs/officers should be increased. Computer/IT based training and
skill development programs are very much helpful for General Banking purpose.
5. Introduce mobile banking services
▪ As a whole bank management should think to introduce new product that will attract more
customers. For example-Mobile Banking service can be operated in Agrani Bank Limited.

26. Recently Agrani Bank Limited has taking initiative to introduce “ Bringing all the
services of general banking under Web based Online facilities”. As in all the
branches of Agrani Bank have Internet facility, it will be very effective measure for
solving time consuming TT issue and payment procedure. It will create efficiency in
Bill Payment. It will solve the problem of effective distribution of work.
ABL is committed to provide high quality financial services/ products to contribute
to the growth of G.D.P. of the country through stimulating trade & commerce,
accelerating the pace of industrialization, boosting up export, creating employment
opportunity for the educated youth, raising standard of living of limited income
group and overall sustainable socio-economic development of the country.
2. Conclusion

27. Thank You