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Global Analytics: Text, Speech, 
Sentiment, and Sense 
Seth Grimes 
Alta Plana Corporation 
@sethgrimes 
December 4, 2014
Global Analytics: Text, Speech, Sentiment, and Sense 
2 
“Reading from Text is a Hard Problem” 
Thus the Orb he roam'd 
With narrow search; and with inspection deep 
Consider'd every Creature, which of all 
Most opportune might serve his Wiles. 
-- John Milton, Paradise Lost 
LT-Accelerate – 4 December, 2014 
Eugène 
Delacroix, 
St. Michael 
Defeats the 
Devil
Global Analytics: Text, Speech, Sentiment, and Sense 
3 
“Reading from Text is a Hard Problem” 
Thus the Orb he roam'd 
With narrow search; and with inspection deep 
Consider'd every Creature, which of all 
Most opportune might serve his Wiles. 
-- John Milton, Paradise Lost 
LT-Accelerate – 4 December, 2014 
Eugène 
Delacroix, 
St. Michael 
Defeats the 
Devil 
Data Space, 
Indexing 
Searc 
h 
Analysis 
Intent, 
Goals 
Context
Global Analytics: Text, Speech, Sentiment, and Sense 
4 
LT-Accelerate – 4 December, 2014
Global Analytics: Text, Speech, Sentiment, and Sense 
5 
Analytics is the systematic application of 
algorithmic methods that derive and deliver 
information, typically expressed 
quantitatively, whether in the form of 
indicators, tables, visualizations, or models. 
• Systematic means formal & repeatable. 
• Algorithmic contrasts with heuristic. 
Analytics creates and/or applies models. 
LT-Accelerate – 4 December, 2014
Global Analytics: Text, Speech, Sentiment, and Sense 
6 
Models make the unstructured computable. 
LT-Accelerate – 4 December, 2014 
http://www.tropicalisland.de/NYC_New_York_ 
Brooklyn_Bridge_from_World_Trade_Center_ 
b.jpg 
x(t) = t 
y(t) = ½ a (et/a + e-t/a) 
= acosh(t/a) 
http://en.wikipedia.org/wiki/Seven_Bridges_of_K%C3%B6nigsberg
Global Analytics: Text, Speech, Sentiment, and Sense 
7 
Sixty+ years of analysis & modelling 
progress: 
LT-Accelerate – 4 December, 2014 
Text  
Numbers  
Patterns & Insights  
Connections  
Interactions
Document 
input and 
processing 
Knowledge 
handling is 
key 
Desk Set (1957): Computer engineer 
Richard Sumner (Spencer Tracy) 
and television network librarian 
Bunny Watson (Katherine Hepburn) 
and the "electronic brain" EMERAC. 
Hans Peter Luhn 
“A Business Intelligence System” 
IBM Journal, October 1958
Global Analytics: Text, Speech, Sentiment, and Sense 
10 
Luhn’s analysis of 
Messengers of the Nervous 
System, a Scientific American 
article 
http://wordle.net, 
applied to a Luhn-cited 
NY Times article 
“Statistical information derived from word frequency and distribution is 
used by the machine to compute a relative measure of significance, first for 
individual words and then for sentences. Sentences scoring highest in 
significance are extracted and printed out to become the auto-abstract.” 
H.P. Luhn, The Automatic Creation of Literature Abstracts, IBM Journal, 1958. 
LT-Accelerate – 4 December, 2014
Global Analytics: Text, Speech, Sentiment, and Sense 
11 
LT-Accelerate – 4 December, 2014 
“This rather unsophisticated argument on 
‘significance’ avoids such linguistic 
implications as grammar and syntax... No 
attention is paid to the logical and semantic 
relationships the author has established.” 
-- H.P. Luhn 
~ 2004-5
Global Analytics: Text, Speech, Sentiment, and Sense 
15 
Patterns, Insights & Connections 
~ 2009- 
12 
LT-Accelerate – 4 December, 2014
Global Analytics: Text, Speech, Sentiment, and Sense 
16 
LT-Accelerate – 4 December, 2014 
… also 
commonly 
explored via 
dashboards.
Global Analytics: Text, Speech, Sentiment, and Sense 
17 
Do you currently need (or expect to need) to extract or analyze... 
Expect, 22% 
Expect, 28% 
Expect, 33% 
Expect, 25% 
Expect, 23% 
Expect, 23% 
Expect, 24% 
LT-Accelerate – 4 December, 2014 
Current, 66% 
Current, 54% 
Current, 47% 
Current, 56% 
Current, 51% 
Current, 47% 
Current, 34% 
Current, 31% 
Current, 33% 
Expect, 21% 
Expect, 28% 
Topics and themes 
Sentiment, opinions, attitudes, emotions,… 
Relationships and/or facts 
Named entities – people, companies, … 
Concepts, that is, abstract groups of entities 
Metadata such as document author,… 
Other entities – phone numbers, part/product … 
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 
Semantic annotations 
Events 
Text Analytics 2014 
http://altaplana.com/TA2014 
What information?
Global Analytics: Text, Speech, Sentiment, and Sense 
18 
Emotion and outcomes 
LT-Accelerate – 4 December, 2014
Global Analytics: Text, Speech, Sentiment, and Sense 
19 
LT-Accelerate – 4 December, 2014 
“The share rise in users 
who selected 
Arabic…coincided with 
much of the civil 
unrest… in Middle 
Eastern countries.” 
http://bits.blogs.nytimes.com/2014/03/09/the 
-languages-of-twitter-users/
Global Analytics: Text, Speech, Sentiment, and Sense 
20 
24% 
LT-Accelerate – 4 December, 2014 
Non-English language support? 
5% 
2% 
1% 
3% 
Other 
Other European or Slavic/Cyrillic 
Other East Asian 
Other Arabic script (including Urdu,… 
2% 
1% 
7% 
10% 
3% 
4% 
Other African 
Turkish or Turkic 
Spanish 
Scandinavian or Baltic 
Russian 
Portuguese 
Polish 
Korean 
Japanese 
Italian 
Hindi, Urdu, Bengali, Punjabi, or other… 
2% 
1% 
0% 
16% 
9% 
34% 
36% 
2% 
18% 
7% 
13% 
8% 
38% 
3% 
9% 
17% 
3% 
28% 
7% 
17% 
2% 
10% 
11% 
15% 
8% 
4% 
17% 
21% 
3% 
20% 
4% 
0% 
2% 
0% 10% 20% 30% 40% 50% 60% 
Greek 
German 
French 
Dutch 
Chinese 
Bahasa Indonesia or Malay 
Arabic 
Current 
Within 2 years 
Text Analytics 2014 
http://altaplana.com/TA2014
Global Analytics: Text, Speech, Sentiment, and Sense 
21 
LT-Accelerate – 4 December, 2014 
Audio including speech 
Images 
Video 
IOT 
http://www.geekosystem.com/ 
facebook-face-recognition/ 
http://www.sciencedirect.com/science 
/article/pii/S0167639312000118 
http://flylib.com/books/en/2.495.1.54/1/ 
Beyond text
Global Analytics: Text, Speech, Sentiment, and Sense 
22 
http://searchuserinterfaces.com/ 
LT-Accelerate – 4 December, 2014 
“It is convenient to divide the entire 
information access process into two 
main components: information 
retrieval through searching and 
browsing, and analysis and synthesis 
of results. This broader process is 
often referred to in the literature as 
sensemaking. 
Sensemaking refers to an iterative 
process of formulating a conceptual 
representation from of a large 
volume of information.” 
– Marti Hearst, 2009 
Sensemaking
Global Analytics: Text, Speech, Sentiment, and Sense 
23 
Challenges 
Context 
Interaction 
Narrative and discourse 
Correlation, integration, and synthesis 
Sentiment++: Mood, opinions, emotions, intent 
Question answering 
Dialog, storytelling 
Cross-lingual / “omni-channel” implementation 
… 
Prescription, autonomy 
… 
Singularity? 
LT-Accelerate – 4 December, 2014
Global Analytics: Text, Speech, Sentiment, and Sense 
24 
Opportunity enablers 
LT-Accelerate – 4 December, 2014 
The API economy 
I.e., on-demand, via-API Web services 
Cloud deployment and service delivery 
…enabling rapid deployment 
Data aggregation and enrichment 
Examples: Gnip, DataSift, Spinn3r, and Moreover 
Growth hacking 
Knowledge graphs 
Machine learning 
Supervised, unsupervised, active, deep 
Open source 
Platforms and frameworks 
Examples: UIMA, GATE… Salesforce, QlikView… Python, R
Global Analytics: Text, Speech, Sentiment, and Sense 
25 
Where to? 
LT-Accelerate – 4 December, 2014
Global Analytics: Text, Speech, 
Sentiment, and Sense 
Seth Grimes 
Alta Plana Corporation 
@sethgrimes 
December 4, 2014

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Global Analytics: Text, Speech, Sentiment, and Sense

  • 1. Global Analytics: Text, Speech, Sentiment, and Sense Seth Grimes Alta Plana Corporation @sethgrimes December 4, 2014
  • 2. Global Analytics: Text, Speech, Sentiment, and Sense 2 “Reading from Text is a Hard Problem” Thus the Orb he roam'd With narrow search; and with inspection deep Consider'd every Creature, which of all Most opportune might serve his Wiles. -- John Milton, Paradise Lost LT-Accelerate – 4 December, 2014 Eugène Delacroix, St. Michael Defeats the Devil
  • 3. Global Analytics: Text, Speech, Sentiment, and Sense 3 “Reading from Text is a Hard Problem” Thus the Orb he roam'd With narrow search; and with inspection deep Consider'd every Creature, which of all Most opportune might serve his Wiles. -- John Milton, Paradise Lost LT-Accelerate – 4 December, 2014 Eugène Delacroix, St. Michael Defeats the Devil Data Space, Indexing Searc h Analysis Intent, Goals Context
  • 4. Global Analytics: Text, Speech, Sentiment, and Sense 4 LT-Accelerate – 4 December, 2014
  • 5. Global Analytics: Text, Speech, Sentiment, and Sense 5 Analytics is the systematic application of algorithmic methods that derive and deliver information, typically expressed quantitatively, whether in the form of indicators, tables, visualizations, or models. • Systematic means formal & repeatable. • Algorithmic contrasts with heuristic. Analytics creates and/or applies models. LT-Accelerate – 4 December, 2014
  • 6. Global Analytics: Text, Speech, Sentiment, and Sense 6 Models make the unstructured computable. LT-Accelerate – 4 December, 2014 http://www.tropicalisland.de/NYC_New_York_ Brooklyn_Bridge_from_World_Trade_Center_ b.jpg x(t) = t y(t) = ½ a (et/a + e-t/a) = acosh(t/a) http://en.wikipedia.org/wiki/Seven_Bridges_of_K%C3%B6nigsberg
  • 7. Global Analytics: Text, Speech, Sentiment, and Sense 7 Sixty+ years of analysis & modelling progress: LT-Accelerate – 4 December, 2014 Text  Numbers  Patterns & Insights  Connections  Interactions
  • 8.
  • 9. Document input and processing Knowledge handling is key Desk Set (1957): Computer engineer Richard Sumner (Spencer Tracy) and television network librarian Bunny Watson (Katherine Hepburn) and the "electronic brain" EMERAC. Hans Peter Luhn “A Business Intelligence System” IBM Journal, October 1958
  • 10. Global Analytics: Text, Speech, Sentiment, and Sense 10 Luhn’s analysis of Messengers of the Nervous System, a Scientific American article http://wordle.net, applied to a Luhn-cited NY Times article “Statistical information derived from word frequency and distribution is used by the machine to compute a relative measure of significance, first for individual words and then for sentences. Sentences scoring highest in significance are extracted and printed out to become the auto-abstract.” H.P. Luhn, The Automatic Creation of Literature Abstracts, IBM Journal, 1958. LT-Accelerate – 4 December, 2014
  • 11. Global Analytics: Text, Speech, Sentiment, and Sense 11 LT-Accelerate – 4 December, 2014 “This rather unsophisticated argument on ‘significance’ avoids such linguistic implications as grammar and syntax... No attention is paid to the logical and semantic relationships the author has established.” -- H.P. Luhn ~ 2004-5
  • 12.
  • 13.
  • 14.
  • 15. Global Analytics: Text, Speech, Sentiment, and Sense 15 Patterns, Insights & Connections ~ 2009- 12 LT-Accelerate – 4 December, 2014
  • 16. Global Analytics: Text, Speech, Sentiment, and Sense 16 LT-Accelerate – 4 December, 2014 … also commonly explored via dashboards.
  • 17. Global Analytics: Text, Speech, Sentiment, and Sense 17 Do you currently need (or expect to need) to extract or analyze... Expect, 22% Expect, 28% Expect, 33% Expect, 25% Expect, 23% Expect, 23% Expect, 24% LT-Accelerate – 4 December, 2014 Current, 66% Current, 54% Current, 47% Current, 56% Current, 51% Current, 47% Current, 34% Current, 31% Current, 33% Expect, 21% Expect, 28% Topics and themes Sentiment, opinions, attitudes, emotions,… Relationships and/or facts Named entities – people, companies, … Concepts, that is, abstract groups of entities Metadata such as document author,… Other entities – phone numbers, part/product … 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Semantic annotations Events Text Analytics 2014 http://altaplana.com/TA2014 What information?
  • 18. Global Analytics: Text, Speech, Sentiment, and Sense 18 Emotion and outcomes LT-Accelerate – 4 December, 2014
  • 19. Global Analytics: Text, Speech, Sentiment, and Sense 19 LT-Accelerate – 4 December, 2014 “The share rise in users who selected Arabic…coincided with much of the civil unrest… in Middle Eastern countries.” http://bits.blogs.nytimes.com/2014/03/09/the -languages-of-twitter-users/
  • 20. Global Analytics: Text, Speech, Sentiment, and Sense 20 24% LT-Accelerate – 4 December, 2014 Non-English language support? 5% 2% 1% 3% Other Other European or Slavic/Cyrillic Other East Asian Other Arabic script (including Urdu,… 2% 1% 7% 10% 3% 4% Other African Turkish or Turkic Spanish Scandinavian or Baltic Russian Portuguese Polish Korean Japanese Italian Hindi, Urdu, Bengali, Punjabi, or other… 2% 1% 0% 16% 9% 34% 36% 2% 18% 7% 13% 8% 38% 3% 9% 17% 3% 28% 7% 17% 2% 10% 11% 15% 8% 4% 17% 21% 3% 20% 4% 0% 2% 0% 10% 20% 30% 40% 50% 60% Greek German French Dutch Chinese Bahasa Indonesia or Malay Arabic Current Within 2 years Text Analytics 2014 http://altaplana.com/TA2014
  • 21. Global Analytics: Text, Speech, Sentiment, and Sense 21 LT-Accelerate – 4 December, 2014 Audio including speech Images Video IOT http://www.geekosystem.com/ facebook-face-recognition/ http://www.sciencedirect.com/science /article/pii/S0167639312000118 http://flylib.com/books/en/2.495.1.54/1/ Beyond text
  • 22. Global Analytics: Text, Speech, Sentiment, and Sense 22 http://searchuserinterfaces.com/ LT-Accelerate – 4 December, 2014 “It is convenient to divide the entire information access process into two main components: information retrieval through searching and browsing, and analysis and synthesis of results. This broader process is often referred to in the literature as sensemaking. Sensemaking refers to an iterative process of formulating a conceptual representation from of a large volume of information.” – Marti Hearst, 2009 Sensemaking
  • 23. Global Analytics: Text, Speech, Sentiment, and Sense 23 Challenges Context Interaction Narrative and discourse Correlation, integration, and synthesis Sentiment++: Mood, opinions, emotions, intent Question answering Dialog, storytelling Cross-lingual / “omni-channel” implementation … Prescription, autonomy … Singularity? LT-Accelerate – 4 December, 2014
  • 24. Global Analytics: Text, Speech, Sentiment, and Sense 24 Opportunity enablers LT-Accelerate – 4 December, 2014 The API economy I.e., on-demand, via-API Web services Cloud deployment and service delivery …enabling rapid deployment Data aggregation and enrichment Examples: Gnip, DataSift, Spinn3r, and Moreover Growth hacking Knowledge graphs Machine learning Supervised, unsupervised, active, deep Open source Platforms and frameworks Examples: UIMA, GATE… Salesforce, QlikView… Python, R
  • 25. Global Analytics: Text, Speech, Sentiment, and Sense 25 Where to? LT-Accelerate – 4 December, 2014
  • 26. Global Analytics: Text, Speech, Sentiment, and Sense Seth Grimes Alta Plana Corporation @sethgrimes December 4, 2014