18. GDS
Over 1 billion people globally experience
disability
1 in 7 people
World Health Organization
GDS
19. GDS
The prevalence of disability rises with age:
8% of children
19% of working age adults
45% of adults over State Pension age
Family Resources Survey 2016/17, GOV.UK
GDS
30. GDS
“I always find that very very very annoying
with all online forms. They never give me
the opportunity to say text only. So how do
I let people know that I don’t want you to
phone me?”
- User feedback
GDS
34. GDSGDS
“On behalf of the applicant who just used the
system and who has learning difficulties, I just
wanted to say how much we appreciated the
very clear type and simple language. She was
able to manage all by herself.”
- User feedback on ‘register to vote’