SDI's webinar for May 2015 was all about IT Asset Management and included this presentation by CEO of ITAMOrg, Jan Oberg.

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ITAMOrg
Service Desk role in relation to
proper IT Asset Management

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Presentation
Experienced IT Professional in
Business development, strategy
and IT Service Management within
Information Technology area.
Background is more than 30 years
working with IT from development
cross Service & Support to IT
operation. The past 16 years I have
been working as IT Service
Management and Asset
Management consultant.
Jan Oberg – CEO ITAMOrg
Email: job@itamorg.com
Phone: +45 40 36 91 31

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Microsoft
Microsoft
ITAMOrg
ITAMOrg (non-profit)
Central Administration
International initiatives
Development
Knowledgebase
and toolbox
Training and
certification
ITAMOrg UK
Course
material
ITAMOrg A ITAMOrg D ITAMOrg DK
Members
Members
Members
Members
Members
Members
Members
Members
Members
Members
Members
Members
Members
Members
Members
Members
Audit &
Certification
SAM
Charter
SDI
SAM
Smart
Publisher
BSA, SPA,
Fast
ISO group
Training
provider
Training
provider
Training
provider
Training
provider
Local Chapter
Leader
Research and
development
ITAMOrg
Knowledge
(Profit)
Certification
partner
Development
partner

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Transparent Licensing
Collaboration
Communication
Knowledge
Education
Transparent
Licensing
Management Service Desk
Operation
IT Asset
Managers
Procurement
Financial
Management
IT Security
Legal

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Service Desk role in relation to
proper IT Asset Management

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Challenges
Applications server Database server
Service Desk Analyst
IT specialist
Users
Access /
License
Cloud services
Install/replace
IT Asset Manager
IT Asset Manager Challenges

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SERVICE DESK ROLE
ServiceDeskFrontline
Second line
First level
Network
Server
Desktop
Application
Database
Second level
Vendor
support
Third level
Service
Catalogue
Personal
contact
(Phone/
e-mail)
Incident
Access
Request fulfilment

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Actual situation or?

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Example: Service Desk role
User request:
Install
Microsoft
project
ServiceDeskFrontline
Request fulfilment
Software
inventory
Validate
Is software part
of our portfolio
Software
Repository
Validate
Do we have un-
used licenses
IF not Purchase
Install Configuration
Management
Update CMDB -
Software Usage
Validate
Validate

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Example: Collaboration
Software
inventory
Software
Repository
Configuration
Management
Financial
Management
Legal
Service Desk Frontline
Request
fulfilment
Operation
IT Asset
Managers
Procurement
IT Security

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Prober ITAM involves
PROCESSES
DATA
- Procurement
- Contract
- License entitlement
- Inventory data
- Etc.
TOOLS
People

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Reality check
Do you know the software entitlements in your organisation?
Do you have easily access to relevant IT Asset information?
Is your Service desk role formalized in relation to Asset
management support?
Do you support IT Asset stakeholder with relevant information?

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Favorite postition

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Giving you the knowledge
to perform