2. Learning Outcome:
1. Describe the scope of institutional housekeeping-what is
covered for housekeeping maintenance.
2. Draw an organizational set-up of the housekeeping
department, specifying the required positions, the lines of
authority and the distribution of functions.
3. Explain the difference between institutional housekeeping
and domestic housekeeping.
4. HOUSEKEEPER
• Is the one who is responsible for
administering housekeeping maintenance and
insuring that everything is in order.
• Sees to it that all occupants are comfortable,
safe, and protected from disease causing
bacteria.
HOUSEKEEPING
• Refers to the upkeep and maintenance of cleanliness
and order in a house or a lodging establishment such
as inns, hotel, apartel, condominium, resort, dormitory,
or a hospital.
• Often one of the most neglected areas of operations
among hotels, resorts, and many lodging
establishments.
6. INSTITUTIONAL
HOUSEKEEPING
• Applies to housekeeping maintenance in
commercial lodging establishments like hotel,
resorts, inns, and apartels.
• Covers guest rooms, hallway and corridors,
lobby, public area and restaurants, offices,
stairways, grounds and plants, linen and laundry
area.
DOMESTIC HOUSEKEEPING
• Refers to housekeeping maintenance in a house.
• Covers bedrooms, kitchen, dining receiving area, grounds, and
surrounding area.
• Lady of the house
o usually the wife/mother or caretaker; acts as the head
housekeeper
o responsible for keeping the household in proper order
8. ROOM MAINTENANCE,
COVERING:
• Guest rooms,
• Hallways in guest room areas
• Service station
MAINTENANCE OF PUBLIC
AREAS TO INCLUDE:
• Lobby, Corridor, Function room,
Offices, Grounds and Garden
Landscapes, Reception Area, Hallways,
and Other areas accessible to public
9. LINEN AND LAUNDRY SERVICE
• Guest laundry
• Uniform of staff
• Linen used for food and beverage
operations
INSTALLATION, CLEANING,
AND MAINTENANCE OF
FIXTURES AND FACILITIES
LIKE FURNITURE AND