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Draft	
  Communication	
  Strategy	
  
	
  
	
  
The	
  main	
  objective	
  of	
  this	
  document	
  is	
  to	
  provide	
  the	
  Pathways	
  to	
  Prosperity	
  in	
  the	
  
Americas	
  Initiative	
  with	
  a	
  communications	
  work	
  plan	
  that	
  will	
  permit	
  the	
  dissemination	
  
of	
  its	
  image,	
  values,	
  and	
  main	
  achievements	
  in	
  a	
  clear	
  and	
  systematic	
  way.	
  The	
  
implementation	
  of	
  this	
  strategy	
  will	
  contribute	
  to	
  increasing	
  the	
  motivation	
  and	
  cohesion	
  
amongst	
  participating	
  institutions	
  and	
  their	
  employees,	
  in	
  addition	
  to	
  facilitating	
  the	
  
exchange	
  of	
  best	
  practices	
  between	
  stakeholders.	
  
	
  
September	
  2013	
  
	
  	
  
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
2	
  
CONTEXT ……………………………………………………………………...……………………………..……. 3
STRATEGIC COMMUNICATION PLAN ………………..…………….……………....………..……………… 5
CHANNELS ………………………....………………………………….……………………………………….…. 8
AUDIENCES …………………….…………………………….…………………………………………………. 15
OBJECTIVES .…………………………………….………………………………………………………………. 19
MESSAGES ………………………………………………………………………………………….………….... 26
BUDGET ………………………………………………….……………………………………………..………... 27
TEMPLATES ………………………………..…………………………………………………………………….. 28
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  INDEX	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
3	
  
	
  
	
  
he Pathways to Prosperity in the Americas Initiative was conceived on the 24th of
September of 2008 in New York City and was formalized at the first Ministerial Meeting
of the Pathways to Prosperity in the Americas Initiative that was held in Panama City,
Panama on December 10, 2008. In its five years of existence, the Initiative has not carried out a
defined communcations strategy. Until now, Pathways has employed two principal channels of
communication external in nature. The first being the Pathways website, and the other being
the Department of State website as well as other websites belonging to American Embassies in
Pathways member states that have published progress carried out under the Initiative.
Pathways has also been mentioned in other external communication channels constituted
mainly by websites belonging to projects linked to the Initiative, online press, and various blog
posts.
	
  
The Pathways website has historically been and will remain the principal communication
channel of the Initiative. In the framework of the new communication strategy, this website has
recently been modified in order to fulfill the following purposes:	
  
	
  
• Increased visibility 	
  
• Synchronization with social media platforms	
  
• Change in the corporate image of the initiative	
  
• Adapting to accommodate mobile devices	
  
Other formal communication channels that Pathways has been utilizing during the past 5 years
include: 	
  
▪ Ministerial meetings, Washington Working Group meetings, Tripartite Committee
meetings, etc.	
  
▪ Informative Sessions	
  
	
  
T	
  
CONTEXT	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
4	
  
An important factor to keep in mind is the lack of the Initiative’s presence in social media
networks. The key concept of social media is that it provides a forum for people to
communicate and connect with each other. Social media engagement will thus connect our
target audience and permit the establishment of a direct line of communication with this group
of individuals. For this reason, the strategy seeks to establish the creation of official profiles in
the principal social media networks with the purpose of improving our communication, both
external and internal, and ensuring that our message reaches our audience.
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
5	
  
he design and implementation of this communication strategy complies with two
fundamental missions:
	
  
	
  
• Serve as a tool to generate an organizational culture within the Initiative. It is key
that this culture be created so that those participating in Pathways develop a collective
identity that permits us to reach our objectives more effectively. 	
  
	
  
• Raise awareness about the mission and activities of the Initiative amongst our target
audience with the aim of increasing and strengthening the critical mass necessary for
the Initiative to generate a network of individuals that collaborate with each other.	
  
	
  
	
  
ANALYSIS OF THE CURRENT LANDSCAPE
LOCAL AND SOCIAL CONTEXTS
The Initiative is comprised of many distinct local and social contexts. The sixteen member
states and two observer states have a myriad of different social and cultural conditions,
customs, laws, languages, political and economic systems that will influence and must be
considered when decisions are made about the channel and tone that wil be utilized in order
to capture the attention of our target audience.
Some of the most important questions that must be addressed are:
 How technologically advanced is each country?	
  
 What are the main issues that each country deems important to address?	
  
 What knowledge do the citizens of each country have about Pathways?	
  
 What does the media in each country say about Pathways?	
  
	
  
In answering these questions we will be provided with a snapshot of the landscape in which
Pathways operates, which will in turn affect the management and planning of all future
communication.
	
  
T
STRATEGIC COMMUNICATION PLAN
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
6	
  
EVALUATION OF PATHWAYS’ ONLINE PRESENCE
Evaluating our online presence both at the website level and at the level of social media is
extremely important in order to find out whether there are weaknesses in Pathways’
communication. It is important to put ourselves in the shoes of the target audience and ask
ourselves exactly what we see when we access these platforms and communities. Our online
presence must be coherent and our platforms relevant in order to effectively reach our target
audience.
Some important facts 	
  
	
  
• In its five years of existence, Pathways has not had an official profile in any social
network. This has without a doubt made the dissemination of the Initiative’s
achievements and the promotion of its activities more difficult. 	
  
	
  
• Hardly any audiovisual content on the Initiative exists on the internet.	
  
	
  
• Using the most popular search engine, this is how we are positioned when a search is
carried out using the following words:
	
  
o “Pathways” 7th page	
  
o “Caminos” 3rd page	
  
o “Caminos a la Prosperidad” 1st page / 1st result	
  
o “Pathways to Prosperity” 1st page / 2nd result	
  
o “Pathways-Caminos” 1st page / 1st result	
  
	
  
	
  
Appearing in any page of a search other than the first makes the Initiative almost invisible
online. Through Search Engine Optimization techniques, explained in detail below, we
will try to make it so that Pathways is situated in the first page, if not the first result, when
“Pathways” or “Caminos” is searched.
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
7	
  
SWOT ANALYSIS (STRENGTHS, WEAKNESSES, OPPORTUNITIES AND THREATS)	
  
	
  
This analysis consists of a methodology that considers internal characteristics (Strengths and
Weaknesses) and the external environment (Opportunities and Threats) of the Initiative with the
aim of finding out how Pathways is currently situated and planning a more effective
communication strategy. 	
  
The SWOT matrix will help us to identify the actions that must be carried out in order to take
advantage of the opportunities and eliminate or prepare ourselves for the threats, all the while
taking into consideration our strengths and weaknesses.
	
  
INTERNAL ANALYSIS	
   EXTERNAL ANALYSIS	
  
WEAKNESSES	
   THREATS	
  
	
  
 Absence of organizational flexibility	
  
 Poorly defined operating procedures	
  
 Bureaucracy	
  
 Limited capacity to respond	
  
	
  
	
  
 Deteriorated online image	
  
 Absence of media attention	
  
 Reduced digital presence	
  
 Existence of another initiative that
pursues similar objectives (i.e.
UNASUR,RIAL)	
  
	
  
STRENGTHS	
   OPPORTUNITIES	
  
	
  
 Existing and powerful network of
contacts	
  
 Successful projects already identified	
  
 Experience of the Tripartite Committee	
  
	
  
	
  
 Wide range of potential partners	
  
 Relevant actors involved	
  
 Technology can work in our favor	
  
 Meeting the needs of a new target
audience (pro-citizen institutional
communication model)	
  
	
  
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
8	
  
	
  
	
  	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
ew communication channels offer us an opportunity to manage a closer
communication with our target audience. What we want to achieve is that these
channels help to generate a positive image of the Initiative through the
establishment of dialogue and participation. In the following section we will identify the
communication channels that will be utilized in order to disseminate our central message as
well as define an action plan to ensure that each of these channels is effectively used.
WEBSITE
Pathways’ website is intended to be the center point of the communication system, serving as
the face and principal link to the other communication channels that will be developed.
The Initiative’s website has recently been modified with the purpose of improving its
navigability, increasing Pathways’ online presence, adopting the new corporate image, and
satisfying user demands.
N	
  
COMMUNICATION CHANNELS
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
9	
  
	
  
	
  
These are some of the actions that will be carried out with regards to the website:	
  
 Update the website with timely and up to date information 	
  
 Develop a new coding for our website in order to make it more attractive, transparent
and navigable	
  
 All of the communication channels will be connected through the website	
  
 Develop a format for the exchange of best practices in the themes of the four pillars 	
  
 Optimization techniques will be utilized with the aim of increasing our web presence: 	
  
	
  
• Seek other relevant pages that will link to ours (ie. Governments, universities,
and other partners) through added value of our postings. Paying close attention
to content is essential.	
  
• Establish a link between text and code, text and images, text and video	
  
• Use words with the purpose of being indexed by search engines 	
  
• Make more accessible our highlighted content using links	
  
• Minimize errors on the website and maximize the speed at which pages load.
Search engines want quality results and penalize connection errors, breaks in
service, and long loading times. 	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communications	
  Strategy	
  
	
  
	
  
	
  
10	
  
SOCIAL NETWORKS
Today social networks constitute one of the main communication platforms worldwide. For this
reason it is absolutely essential that they be included in our communication strategy.
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
• Connect and communicate with potential partners as well as retain
existing ones
• Establish the focal point of the strategy, off of which the other social
networks will be based
• Communicate the mission of the Initiative and disseminate its
objectives, news, and achievements with the purpose of incentivizing
the participation of the private sector and other stakeholders
• Increase the impact and relevance of the Initiative at the regional and
global level
• Increase the web traffic and number of visits to the web page
• Manage the Initiative’s online reputation
• Transmit the new corporate image
• Carry out market research at zero cost (demographic and geographic
information participation rate within each publication etc.)
	
  
	
  
• Promote Pathways activities in real-time. Our followers will also be
able to re-publish this information, helping to share it with a wider
audience
• Propagate our message so that it is heard by our target audience
• Find new partners that will get involved with and benefit from
Pathways
• Increase traffic on our website
• Find out what our partners, existing and prospective, are doing and
discover attractive content for our tweets by following accounts that
might be interesting for Pathways
• Incentivize people related to the Initiative to use Twitter to make
Pathways a more personalized and approachable initiative
• Share all of the multimedia productions that are being developed
with our followers
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communications	
  Strategy	
  
	
  
	
  
	
  
11	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
• Connect with a network of professionals from different areas
• Establish direct contact with said professionals
• Create an opportunity for obtaining traffic on our website
• Promote publications and events
• Connect with our other social networks
	
  
• Create a library of images that partners and stakeholders have
access to and can share their own content on
• Index our images in every search engine
• Start conversations about pictures shared on Flickr
• Use Flickr as a free place to store images
• Attract traffic from the Flickr community by regularly posting quality
photos
	
  
• Post multimedia of interest to our target audience
• Share links to these videos in as many of the other channels as
possible. A greater emphasis will be placed on sharing videos than
on written content
• Video content will help us to highlight the Initiative
• Serve as a SEO tool that will position our website through the
establishment of keywords corresponding to uploaded videos, as
well as by using appropriate titles
	
  
• Permit the sharing of more extensive content and information relative
to Pathways’ activities and achievements
• Generate trust within our audience
• Create a network of contacts amongst bloggers that we can in turn
ask to write about our Initiative
• Serve as a promotion tool for our website and facebook page
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
12	
  
WEBINARS
Webinars are the latest trend in online conferences. A webinar is a virtual event that is
managed with software that involves a presenter or lecturer that delivers a seminar to a wide
audience that can be connected through their computer from anywhere in the world.
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Using this technology to organize online seminars will help us achieve one of the principal
objectives of the Initiative: that citizens of member states can benefit from best practices.
Below are some of the benefits that webinars could contribute to the Initiative:
• Building relationships of trust with our target audience
• Obtain knowledge about the needs and issues that interest our target audience
• Connecting with a large number of stakeholders
• Lower the cost of travel, rental of conference rooms, videoconferences, etc.
• Redirect traffic towards the Pathways website
• Filming of sessions so that they may then be reproduced and disseminated
• Generating interest by creating an event out of an idea
• Establishing strategic alliances with experts in different subjects by inviting them to
participate in webinars
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
13	
  
EMAIL
In the framework of this communication strategy two email accounts have been created. The
first will be managed by the Chair pro témpore of the Initiative and the second by the
Clearinghouse Mechanism team. Both accounts will be sending out periodical communiqués
and informative bulletins with the purpose of keeping the stakeholders of the Initiative
informed.
chair-presidencia@pathways-caminos.org / info@pathways-caminos.org
MEDIA
Mass media possesses a fundamental role in today’s world due to its ability to disseminate
information that then shapes public opinion. Through the creation of press releases,
informative bulletins, interviews and articles, we will seek to augment public knowledge and
position ourselves within public opinion.
EVENTS
One of the main communication channels that the Initiative has employed up until now has
been holding events of various kinds.
• Washington Working Group meetings 	
  
• Vice-Ministerial Meetings 	
  
• Ministerial Meetings 	
  
• Workshops and dialogues of exchange of experiences	
  
In organizing these events, the Initiative attempts to: 	
  
• Distribute facts and ideas surrounding Pathways activities so that they become general
knowledge to members of the Washington Working Group
• Socialize Pathways Ministerial Declarations, Action Plans and Reports to Ministers in
order to reach a consensus for their approval
• Share best practices
During the next year, it is expected that one to two events will be held in the framework of
each pillar (the dates of which are to be determined).
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
14	
  
n this section we will identify and analyze the sets of audiences that we are attempting to
reach in implementing this communications strategy. The communication channels and the
messages to be disseminated will vary depending on the concrete characteristics of each
of these groups. For this reason, this process of identification and analysis is extremely
important.
	
  
INTERNAL AUDIENCE
TRIPARTITE COMMITTEE
The following organizations make up the Tripartite Committee and are strategic partners
of Pathways, participating actively in the Washington Working Group.
• Inter-American Development Bank (IDB)
• Economic Commission for Latin America and the Caribbean (ECLAC)
• Organization of American States (OAS)
I	
  
AUDIENCES
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
15	
  
The mission of the Tripartite Committee is to collectively support the organization of
events and provide spaces for dialogue, and the sharing of best practices while providing
technical assistance and discussing possible sources of funding for the implementation of
innovative policies that promote sustainable growth.
CLEARING HOUSE MECHANISM
In the V Ministerial Meeting of the Initiative celebrated in 2012 in Colombia a Clearing
House Mechanism was established in the General Secretariat of the Organization of
American States in close coordination with the IDB, ECLAC, and the Co-Chairs of the
established Initiative as a tool for participating countries.
	
  
WASHINGTON WORKING GROUP	
  
The Washington Working Group is comprised of representatives from the Embassies of
each of the 16 participating countries, from the two observer countries, and from the
Tripartite Committee. Washington Working Group meetings are held regularly so that, in
coordination with capitals, the representatives collaborate on the implementation of the
Initiative’s Clearinghouse Mechanism and on the coordination of the activities and follow
up to the Action Plan resulting from each Ministerial Meeting.
	
  
• Have a space and opportunity for ongoing dialogue.
• Identify and exchange best practices and innovative policies.
• Create a Framework for identifying key challenges, attracting
stakeholders to identify promising sources of information that
could serve to respond to these challenges
• Provide continuity to the efforts that support the Initiative’s Plans
of Actions
• Provide input for development policy.
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
16	
  
EXTERNAL AUDIENCE
CIVIL SOCIETY
Civil society can be understood as the group of individuals that are made up by the citizens of
a certain society and that act in a collective manner outside of governmental structures with the
aim of public decision-making. The existence of this civil society is indispensable for the
existence and maintenance of democracy in the countries linked to this Initiative.
Activities belonging to the communication strategy are directed mainly towards the following
civil society institutions:
•Non-Governmental Organizations (NGO)	
  
•Nonprofit Organizations
•Citizen Associations
•Professional associations and foundations	
  
•Think tanks	
  
•Community Groups 	
  
INTERNATIONAL ORGANIZATIONS
This is a very broad concept, but could be defined as groups or associations that operate
beyond the borders of a given State and that adopt an organic, permanent structure.
International organizations can be grouped more precisely in two basic categories:
• Intergovernmental Organizations (IO), made up of representatives of national
governments. (http://www.un.org/en/members/intergovorg.shtml)	
  
	
  
• Nongovernmental Organizations (NGO), made up of people, groups or entities non-
governmental in nature. 	
  
	
  
	
  
Given how broad these classifications are, it is extremely important to define in consultation
with the Washington Working Group, a set of organizations, both governmental and
nongovernmental, to which we wish to direct our message, adapting the message and
employing the appropriate channels of communication in each case.
Pathways	
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  in	
  the	
  Americas	
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17	
  
PRIVATE SECTOR
The private sector includes any and all businesses that are neither operated by nor are the
property of the State.
In this context, it would also be useful to specify in consultation with the Washington Working
Group a list comprised of potential businesses that we would like to reach out to and with
which we would like to establish cooperation or collaboration with the purpose of reaching
Pathways’ goals and objectives.
ACADEMIA
Pathways to Prosperity in the Americas includes various projects in which universities of the
region are collaborating with the public and private sectors. For this reason it will be useful to
direct some of our communication activities towards this sector in order to develop the
Initiative and attain its goals.
	
  
	
  
	
  
	
  
	
  
	
  
	
  
GOVERNMENTS
Governments represent another important audience as Pathways to Prosperity functions as a
political level dialogue in which member states learn from mutual experiences through the
sharing of best practices.
Pathways	
  to	
  Prosperity	
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  Americas	
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18	
  
he five objectives that we intend to achieve through the implementation of this
communication strategy are quantifiable and measurable over time and are partially
defined by the aforementioned SWOT analysis. The proposed objectives will be
reviewed periodically, resulting in the achievement of longer-term goals that include the
incorporation of new countries to in the Initiative as well as ensuring its success and continuity.
	
  
We will achieve this objective by implementing the following activities:	
  
 Make the Pathways website a powerful and competitive communication tool. 	
  
	
  
• Create and update communication materials published on the website	
  
• Adapt the website to the new corporate image 	
  
• Adapt the website for mobile device navigation	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
T	
  
1. 65% INCREASE IN ANNUAL VISITS TO THE WEBSITE
	
  
OBJECTIVES
	
  
Pathways	
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  Strategy	
  
	
  
	
  
	
  
19	
  
 Utilize SEO techniques to improve our position in search engine results.	
  
	
  
• Attracting traffic from social networks (creating content that will subsequently be
shared)	
  
• Generate and share through all possible channels quality multimedia content 	
  
• Launching a blog or a series of blogs in order to gain notoriety (by multiplying the
number of indexed pages and keywords) 	
  
• Redesign the website in an intelligent and organic fashion (by reacting to the
behavior of visitors on the website), maintaining the organization and style of the
website by configuration in a way that information is accessible and captivating. 	
  
	
  
 Develop and share content of interest that generates trust. This content should be both
believable and original.	
  
	
  
 Concentrating on a way of capturing our message with images so that our target
audience pays attention to it and differentiates it from other similar information. 	
  
EVALUATION
By using Google Analytics we have obtained the following information, which reflects the
number of single visits (1936) that our website has received since the activation of the Google
Analytics profile in June 2013.
Pathways	
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20	
  
	
  
Internal communication includes both official communication – procedures, norms, policies etc.
– and non official communication, in other words, the communication that occurs between any
and all of the members of the Initiative - the exchange of ideas and opinions, development of
relationships, personal conversations, etc.
This type of communication permits the introduction, dissemination, acceptance and
internalization of the values and management guidelines that make up the culture of the
Initiative. It serves as a way to share the vision and strategy amongst Pathways members.
Increasing opportunities for participation will foster the generation of creative ideas and the
emergrence of integration, motivation and institutional development, reducing possible
sources of conflict or lack of information by strengthening cohesion amongst member states.
We intend to achieve this objective by establishing a mechanism for the management of
internal communication as well as by carrying out the following actions:
 Generating periodic electronic bulletins and creating list serves
 Creating a communications inbox
(info@pathways-caminos.org / chair-presidencia@pathways-caminos.org)
 Designing and producing pamphlets, posters, signs, merchandising, business cards etc.
 Establishing a corporate communication channel (forum, blog and or wiki)
 Creating surveys for evaluation purposes
 Convening regular meetings with the various Working Groups
 Celebrating Internal events: Anniversary of the Initiative, Christmas party, etc.
EVALUATION
 Level of involvement of members of the Initiative in communication platforms
 Number of materials designed and produced
 Frequency and rate of participation of meetings	
  
 Consistency of the message conveyed by each member of the Initiative
 Responsiveness of members
2. IMPROVING INTERNAL COMMUNICATION
	
  
Pathways	
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21	
  
OBJET
IVO 3 - Captar y comunicarse con los participantes de la Plataforma de Desafíos	
  
One of the opportunities highlighted in the SWOT analysis was to respond to the needs of a
new target audience. Thus, with the implementation of the new communication strategy we will
have the opportunity to establish a new pro-citizen model of institutional communication. In
other words we will use the interactive character of the new model for the development of our
agenda with an active and effective public participation.
One of the main characteristics that defines our Initiative has to do with the commitment of
member countries to democracy. It is therefore necessary to make use of the communication
strategy to build bridges with citizens that go beyond a simple informational message and that
act as a precursor to the establishment of a true, inclusive democracy. Generating credibility,
trust and transparency is paramount in order to achieve this objective.
Through the following detailed actions in the framework of the communication strategy we
intend to achieve this objective: 	
  
 Creating profiles in social media networks in order to maintain our target audience
informed, ensuring that the audience can communicate with us and feels as though they
have a voice
 Establishing and incorporating the Challenge Platform to our website. With the
Challenge Platform it is intended to encourage dialogue (physical and virtual) and
promote the exchange of information and successful experiences within participants.
 Adapting the content of our website for mobile device navigation. Our target audience
spends a lot of time connecting to the internet using mobile devices and won’t always
discover Pathways through a desktop or laptop. This change is increasingly important
given this trend.
EVALUATION
 Number of followers in social networks
 Index of participation in the Platform Challenge and analysis of chosen answers
 Gather statistics regarding the number of visits to each communication channel from
mobile devices	
  
3. ENCOURAGE CITIZEN PARTICIPATION
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
22	
  
5: Tra la imagen y en la Iniciativa en sí mism	
  
Taking advantage of the modification of the logo and the corporate image and with the
purpose of transmitting a new image, we should use this change to highlight that which we
wish to enhance, and that which we think should change: encouraging collaboration between
institutions, improving evaluation systems, simplifying procedures and simplifying our message
by using more approachable language, and most importantly, reaching out to our target
audience.
	
  
	
  
	
  
Below is the color palette and typography currently being used on our website.
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Pathways’ corporate image must be unified. It is intended that both the webpage and all
communications are generated using the same identity, colors and typography. For this reason,
some templates adapted to our corporate image are attached at the end of this document.
	
  
4. TRANSMIT AN IMAGE OF CHANGE
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
23	
  
This is the set of actions that we will carry out for the achievement of our fifth objective:
	
  
	
  
 Design and production of promotional materials.	
  
	
  
• Printed corporate pamphlet	
  
• Creation of templates (agendas, announcements, emails, etc)	
  
• Design of brochures and leaflets	
  
• Corporate folders	
  
• Promotional materials (pens, agenda, bookmarks, notepads, …) 	
  
	
  
 Development of a style guide with the aim of facilitating organization, a manual that will
ensure the standardization of our communication: messages disseminated in public
events, presentations, printed materials and corporate identity. 	
  
	
  
	
  
EVALUATION	
  
 Increase the visibility of the Initiative quantified through the generation of quarterly
statistical reports. 	
  
 Increase in the number of visits to the website 	
  
 Expanding our presence in conferences, workshops, websites belonging to other
Initiatives or companies that are pursuing similar objectives to ours.	
  
 Number of materials designed and produced. 	
  
 Increase in the number of followers in our social networks	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
24	
  
n this part of the strategic communication plan we will identify the messages that we would
like our audience to hear. It is important given this objective that we develop messages
and phrases or taglines that are clear and concise. These messages must be used
constantly and consistently during the implementation of this strategic plan.
Pathways to Prosperity in the Americas Initiative:
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
I
MESSAGES
	
  
• …	
  links Western Hemisphere countries
committed to democracy and open markets
• …highlights best practices to provide greater
economic opportunities and encourages their
effective implementation
• …promotes inclusive growth, prosperity and
sustainable development
• …functions as a political level dialogue so
that countries can learn from shared
experiences
• …seeks to spread the benefits of economic
growth more broadly among all citizens
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
25	
  
	
  
BUDGET
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
26	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  TEMPLATES	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
27	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
NEWSLETTER
	
  
Newsletter #1
Si Tet Ipissisisl
Vullandrer in eu
Rud duismol orperilit nullao
magna aute tat nit incipsum
Em er suscipit nulla faccummy nim
vel ex ea feu feumsan veliqui scidunt
ea con ullamet ametue vullutet inci
el doloreraesto exerit alissecte tatie
feugait alissecte wisi. Unt wisiscipisit
voluptat.
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nissequis essi tet, commolenibh er
ad tatet, consequat. Duis et dolore
magna ametum zzriliquat. Duis
nosto conummy nibh er adigna
adio commodi onulputpate eugue
dolore magna feugiam etuerostrud.
Etueraessit ad tionsecte dit
iliquate eu feumsan diamcore
exeros del iusci blandiamet
amcon henim iliquisl utat
augueriure feuipit enim
dolortie conse magnisl ut
iriureet, quate dolobore
faccum dolutpat wisisit
dunt lor iniam adigna feu
feu feugiam commodolore
facillamet prate vent ulput
praesti sisciduis ercidunt
praessecte volumsan er sectem
quat. Ciliquis at. Ommy
nim irilit landre tat. Iril
ipsusci liquis aci tie magnim
augue molore commy nisi.
Utpatumsan veliqui tat
augait, quisseq uisisim
aliquipit praessis eum
velenim esecte velesequam
quisl ute veros nonsequat
iustincipis nis aliquatis ad
magna conummolore vel
dipsusto erat. It nostisit exer
sis eugait nonsectet loborem
aciduis nos alit. inim ndiat.
Lismodipis niam delisi tismod
tem quat inci tet augait quat
utem volenusdiate commy
nostio ero dolore wisl magna.
Lorem Ipsum, Month 0000
November 2013
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
28	
  
	
  
	
  
	
  
POSTER
	
  
!
LOREM IPSUM
UT ENIM AD MINIM VENIAM
Laboris nisi ut aliquip ex ea"commodo consequat. """""""""""""""
Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod
tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim
veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea
commodo consequat. Duis aute irure dolor in reprehenderit in voluptate
velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat
cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est
laborum. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do
eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad
minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.
voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint
occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit
!
!
!
!
!
!
!
!
!
!
www.pathways*caminos.org!
!
!
!
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
29	
  
	
  
	
  
BUSINESS CARD
	
  
!
!!
!
T:![Your!Phone]!
F:![Your!Fax]!
[Your!E1Mail]!
[Web!Address]!
[Street!Address]!
[City],![State]!
[Postal!Code]!
Name,(Surname(
[Your!Title]!
T:![Your!Phone]!
F:![Your!Fax]!
[Your!E1Mail]!
[Web!Address]!
[Street!Address]!
[City],![State]!
[Postal!Code]!
[Your!Title]!
T:![Your!Phone]!
F:![Your!Fax]!
[Your!E1Mail]!
[Web!Address]!
[Street!Address]!
[City],![State]!
[Postal!Code]!
[Your!Title]!
T:![Your!Phone]!
F:![Your!Fax]!
[Your!E1Mail]!
[Web!Address]!
[Street!Address]!
[City],![State]!
[Postal!Code]!
[Your!Title]!
T:![Your!Phone]!
F:![Your!Fax]!
[Your!E1Mail]!
[Web!Address]!
[Street!Address]!
[City],![State]!
[Postal!Code]!
[Your!Title]!
Name,(Surname(
(
Name,(Surname(
(
Name,(Surname(
(
Name,(Surname(
(
!
T:![Your!Phone]!
F:![Your!Fax]!
[Your!E1Mail]!
[Web!Address]!
[Street!Address]!
[City],![State]!
[Postal!Code]!
Name,(Surname(
[Your!Title]!
T:![Your!Phone]!
F:![Your!Fax]!
[Your!E1Mail]!
[Web!Address]!
[Street!Address]!
[City],![State]!
[Postal!Code]!
[Your!Title]!
T:![Your!Phone]!
F:![Your!Fax]!
[Your!E1Mail]!
[Web!Address]!
[Street!Address]!
[City],![State]!
[Postal!Code]!
[Your!Title]!
T:![Your!Phone]!
F:![Your!Fax]!
[Your!E1Mail]!
[Web!Address]!
[Street!Address]!
[City],![State]!
[Postal!Code]!
[Your!Title]!
T:![Your!Phone]!
F:![Your!Fax]!
[Your!E1Mail]!
[Web!Address]!
[Street!Address]!
[City],![State]!
[Postal!Code]!
[Your!Title]!
Name,(Surname(
(
Name,(Surname(
(
Name,(Surname(
(
Name,(Surname(
(
Name,(Surname(
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
30	
  
ANNOUNCEMENT
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
31	
  
	
  
POWER POINT
	
  
Pathways	
  to	
  Prosperity	
  in	
  the	
  Americas	
  –	
  Communication	
  Strategy	
  
	
  
	
  
	
  
32	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
September	
  2013	
  
	
  	
  
This Communications and Outreach Strategy has been developed thanks to the financial contribution of the Department of State of the
United States of America. The contents are the sole responsibility of the authors and do not reflect the opinions of the Department of State
nor the U.S. Government.

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Communication Strategy - Pathways to Prosperity in the Americas

  • 1.       Draft  Communication  Strategy       The  main  objective  of  this  document  is  to  provide  the  Pathways  to  Prosperity  in  the   Americas  Initiative  with  a  communications  work  plan  that  will  permit  the  dissemination   of  its  image,  values,  and  main  achievements  in  a  clear  and  systematic  way.  The   implementation  of  this  strategy  will  contribute  to  increasing  the  motivation  and  cohesion   amongst  participating  institutions  and  their  employees,  in  addition  to  facilitating  the   exchange  of  best  practices  between  stakeholders.     September  2013        
  • 2. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         2   CONTEXT ……………………………………………………………………...……………………………..……. 3 STRATEGIC COMMUNICATION PLAN ………………..…………….……………....………..……………… 5 CHANNELS ………………………....………………………………….……………………………………….…. 8 AUDIENCES …………………….…………………………….…………………………………………………. 15 OBJECTIVES .…………………………………….………………………………………………………………. 19 MESSAGES ………………………………………………………………………………………….………….... 26 BUDGET ………………………………………………….……………………………………………..………... 27 TEMPLATES ………………………………..…………………………………………………………………….. 28                                                INDEX  
  • 3. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         3       he Pathways to Prosperity in the Americas Initiative was conceived on the 24th of September of 2008 in New York City and was formalized at the first Ministerial Meeting of the Pathways to Prosperity in the Americas Initiative that was held in Panama City, Panama on December 10, 2008. In its five years of existence, the Initiative has not carried out a defined communcations strategy. Until now, Pathways has employed two principal channels of communication external in nature. The first being the Pathways website, and the other being the Department of State website as well as other websites belonging to American Embassies in Pathways member states that have published progress carried out under the Initiative. Pathways has also been mentioned in other external communication channels constituted mainly by websites belonging to projects linked to the Initiative, online press, and various blog posts.   The Pathways website has historically been and will remain the principal communication channel of the Initiative. In the framework of the new communication strategy, this website has recently been modified in order to fulfill the following purposes:     • Increased visibility   • Synchronization with social media platforms   • Change in the corporate image of the initiative   • Adapting to accommodate mobile devices   Other formal communication channels that Pathways has been utilizing during the past 5 years include:   ▪ Ministerial meetings, Washington Working Group meetings, Tripartite Committee meetings, etc.   ▪ Informative Sessions     T   CONTEXT  
  • 4. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         4   An important factor to keep in mind is the lack of the Initiative’s presence in social media networks. The key concept of social media is that it provides a forum for people to communicate and connect with each other. Social media engagement will thus connect our target audience and permit the establishment of a direct line of communication with this group of individuals. For this reason, the strategy seeks to establish the creation of official profiles in the principal social media networks with the purpose of improving our communication, both external and internal, and ensuring that our message reaches our audience.  
  • 5. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         5   he design and implementation of this communication strategy complies with two fundamental missions:     • Serve as a tool to generate an organizational culture within the Initiative. It is key that this culture be created so that those participating in Pathways develop a collective identity that permits us to reach our objectives more effectively.     • Raise awareness about the mission and activities of the Initiative amongst our target audience with the aim of increasing and strengthening the critical mass necessary for the Initiative to generate a network of individuals that collaborate with each other.       ANALYSIS OF THE CURRENT LANDSCAPE LOCAL AND SOCIAL CONTEXTS The Initiative is comprised of many distinct local and social contexts. The sixteen member states and two observer states have a myriad of different social and cultural conditions, customs, laws, languages, political and economic systems that will influence and must be considered when decisions are made about the channel and tone that wil be utilized in order to capture the attention of our target audience. Some of the most important questions that must be addressed are:  How technologically advanced is each country?    What are the main issues that each country deems important to address?    What knowledge do the citizens of each country have about Pathways?    What does the media in each country say about Pathways?     In answering these questions we will be provided with a snapshot of the landscape in which Pathways operates, which will in turn affect the management and planning of all future communication.   T STRATEGIC COMMUNICATION PLAN  
  • 6. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         6   EVALUATION OF PATHWAYS’ ONLINE PRESENCE Evaluating our online presence both at the website level and at the level of social media is extremely important in order to find out whether there are weaknesses in Pathways’ communication. It is important to put ourselves in the shoes of the target audience and ask ourselves exactly what we see when we access these platforms and communities. Our online presence must be coherent and our platforms relevant in order to effectively reach our target audience. Some important facts     • In its five years of existence, Pathways has not had an official profile in any social network. This has without a doubt made the dissemination of the Initiative’s achievements and the promotion of its activities more difficult.     • Hardly any audiovisual content on the Initiative exists on the internet.     • Using the most popular search engine, this is how we are positioned when a search is carried out using the following words:   o “Pathways” 7th page   o “Caminos” 3rd page   o “Caminos a la Prosperidad” 1st page / 1st result   o “Pathways to Prosperity” 1st page / 2nd result   o “Pathways-Caminos” 1st page / 1st result       Appearing in any page of a search other than the first makes the Initiative almost invisible online. Through Search Engine Optimization techniques, explained in detail below, we will try to make it so that Pathways is situated in the first page, if not the first result, when “Pathways” or “Caminos” is searched.
  • 7. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         7   SWOT ANALYSIS (STRENGTHS, WEAKNESSES, OPPORTUNITIES AND THREATS)     This analysis consists of a methodology that considers internal characteristics (Strengths and Weaknesses) and the external environment (Opportunities and Threats) of the Initiative with the aim of finding out how Pathways is currently situated and planning a more effective communication strategy.   The SWOT matrix will help us to identify the actions that must be carried out in order to take advantage of the opportunities and eliminate or prepare ourselves for the threats, all the while taking into consideration our strengths and weaknesses.   INTERNAL ANALYSIS   EXTERNAL ANALYSIS   WEAKNESSES   THREATS      Absence of organizational flexibility    Poorly defined operating procedures    Bureaucracy    Limited capacity to respond        Deteriorated online image    Absence of media attention    Reduced digital presence    Existence of another initiative that pursues similar objectives (i.e. UNASUR,RIAL)     STRENGTHS   OPPORTUNITIES      Existing and powerful network of contacts    Successful projects already identified    Experience of the Tripartite Committee        Wide range of potential partners    Relevant actors involved    Technology can work in our favor    Meeting the needs of a new target audience (pro-citizen institutional communication model)      
  • 8. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         8                       ew communication channels offer us an opportunity to manage a closer communication with our target audience. What we want to achieve is that these channels help to generate a positive image of the Initiative through the establishment of dialogue and participation. In the following section we will identify the communication channels that will be utilized in order to disseminate our central message as well as define an action plan to ensure that each of these channels is effectively used. WEBSITE Pathways’ website is intended to be the center point of the communication system, serving as the face and principal link to the other communication channels that will be developed. The Initiative’s website has recently been modified with the purpose of improving its navigability, increasing Pathways’ online presence, adopting the new corporate image, and satisfying user demands. N   COMMUNICATION CHANNELS  
  • 9. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         9       These are some of the actions that will be carried out with regards to the website:    Update the website with timely and up to date information    Develop a new coding for our website in order to make it more attractive, transparent and navigable    All of the communication channels will be connected through the website    Develop a format for the exchange of best practices in the themes of the four pillars    Optimization techniques will be utilized with the aim of increasing our web presence:     • Seek other relevant pages that will link to ours (ie. Governments, universities, and other partners) through added value of our postings. Paying close attention to content is essential.   • Establish a link between text and code, text and images, text and video   • Use words with the purpose of being indexed by search engines   • Make more accessible our highlighted content using links   • Minimize errors on the website and maximize the speed at which pages load. Search engines want quality results and penalize connection errors, breaks in service, and long loading times.  
  • 10. Pathways  to  Prosperity  in  the  Americas  –  Communications  Strategy         10   SOCIAL NETWORKS Today social networks constitute one of the main communication platforms worldwide. For this reason it is absolutely essential that they be included in our communication strategy.                             • Connect and communicate with potential partners as well as retain existing ones • Establish the focal point of the strategy, off of which the other social networks will be based • Communicate the mission of the Initiative and disseminate its objectives, news, and achievements with the purpose of incentivizing the participation of the private sector and other stakeholders • Increase the impact and relevance of the Initiative at the regional and global level • Increase the web traffic and number of visits to the web page • Manage the Initiative’s online reputation • Transmit the new corporate image • Carry out market research at zero cost (demographic and geographic information participation rate within each publication etc.)     • Promote Pathways activities in real-time. Our followers will also be able to re-publish this information, helping to share it with a wider audience • Propagate our message so that it is heard by our target audience • Find new partners that will get involved with and benefit from Pathways • Increase traffic on our website • Find out what our partners, existing and prospective, are doing and discover attractive content for our tweets by following accounts that might be interesting for Pathways • Incentivize people related to the Initiative to use Twitter to make Pathways a more personalized and approachable initiative • Share all of the multimedia productions that are being developed with our followers  
  • 11. Pathways  to  Prosperity  in  the  Americas  –  Communications  Strategy         11                                   • Connect with a network of professionals from different areas • Establish direct contact with said professionals • Create an opportunity for obtaining traffic on our website • Promote publications and events • Connect with our other social networks   • Create a library of images that partners and stakeholders have access to and can share their own content on • Index our images in every search engine • Start conversations about pictures shared on Flickr • Use Flickr as a free place to store images • Attract traffic from the Flickr community by regularly posting quality photos   • Post multimedia of interest to our target audience • Share links to these videos in as many of the other channels as possible. A greater emphasis will be placed on sharing videos than on written content • Video content will help us to highlight the Initiative • Serve as a SEO tool that will position our website through the establishment of keywords corresponding to uploaded videos, as well as by using appropriate titles   • Permit the sharing of more extensive content and information relative to Pathways’ activities and achievements • Generate trust within our audience • Create a network of contacts amongst bloggers that we can in turn ask to write about our Initiative • Serve as a promotion tool for our website and facebook page
  • 12. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         12   WEBINARS Webinars are the latest trend in online conferences. A webinar is a virtual event that is managed with software that involves a presenter or lecturer that delivers a seminar to a wide audience that can be connected through their computer from anywhere in the world.               Using this technology to organize online seminars will help us achieve one of the principal objectives of the Initiative: that citizens of member states can benefit from best practices. Below are some of the benefits that webinars could contribute to the Initiative: • Building relationships of trust with our target audience • Obtain knowledge about the needs and issues that interest our target audience • Connecting with a large number of stakeholders • Lower the cost of travel, rental of conference rooms, videoconferences, etc. • Redirect traffic towards the Pathways website • Filming of sessions so that they may then be reproduced and disseminated • Generating interest by creating an event out of an idea • Establishing strategic alliances with experts in different subjects by inviting them to participate in webinars
  • 13. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         13   EMAIL In the framework of this communication strategy two email accounts have been created. The first will be managed by the Chair pro témpore of the Initiative and the second by the Clearinghouse Mechanism team. Both accounts will be sending out periodical communiqués and informative bulletins with the purpose of keeping the stakeholders of the Initiative informed. chair-presidencia@pathways-caminos.org / info@pathways-caminos.org MEDIA Mass media possesses a fundamental role in today’s world due to its ability to disseminate information that then shapes public opinion. Through the creation of press releases, informative bulletins, interviews and articles, we will seek to augment public knowledge and position ourselves within public opinion. EVENTS One of the main communication channels that the Initiative has employed up until now has been holding events of various kinds. • Washington Working Group meetings   • Vice-Ministerial Meetings   • Ministerial Meetings   • Workshops and dialogues of exchange of experiences   In organizing these events, the Initiative attempts to:   • Distribute facts and ideas surrounding Pathways activities so that they become general knowledge to members of the Washington Working Group • Socialize Pathways Ministerial Declarations, Action Plans and Reports to Ministers in order to reach a consensus for their approval • Share best practices During the next year, it is expected that one to two events will be held in the framework of each pillar (the dates of which are to be determined).
  • 14. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         14   n this section we will identify and analyze the sets of audiences that we are attempting to reach in implementing this communications strategy. The communication channels and the messages to be disseminated will vary depending on the concrete characteristics of each of these groups. For this reason, this process of identification and analysis is extremely important.   INTERNAL AUDIENCE TRIPARTITE COMMITTEE The following organizations make up the Tripartite Committee and are strategic partners of Pathways, participating actively in the Washington Working Group. • Inter-American Development Bank (IDB) • Economic Commission for Latin America and the Caribbean (ECLAC) • Organization of American States (OAS) I   AUDIENCES  
  • 15. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         15   The mission of the Tripartite Committee is to collectively support the organization of events and provide spaces for dialogue, and the sharing of best practices while providing technical assistance and discussing possible sources of funding for the implementation of innovative policies that promote sustainable growth. CLEARING HOUSE MECHANISM In the V Ministerial Meeting of the Initiative celebrated in 2012 in Colombia a Clearing House Mechanism was established in the General Secretariat of the Organization of American States in close coordination with the IDB, ECLAC, and the Co-Chairs of the established Initiative as a tool for participating countries.   WASHINGTON WORKING GROUP   The Washington Working Group is comprised of representatives from the Embassies of each of the 16 participating countries, from the two observer countries, and from the Tripartite Committee. Washington Working Group meetings are held regularly so that, in coordination with capitals, the representatives collaborate on the implementation of the Initiative’s Clearinghouse Mechanism and on the coordination of the activities and follow up to the Action Plan resulting from each Ministerial Meeting.   • Have a space and opportunity for ongoing dialogue. • Identify and exchange best practices and innovative policies. • Create a Framework for identifying key challenges, attracting stakeholders to identify promising sources of information that could serve to respond to these challenges • Provide continuity to the efforts that support the Initiative’s Plans of Actions • Provide input for development policy.  
  • 16. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         16   EXTERNAL AUDIENCE CIVIL SOCIETY Civil society can be understood as the group of individuals that are made up by the citizens of a certain society and that act in a collective manner outside of governmental structures with the aim of public decision-making. The existence of this civil society is indispensable for the existence and maintenance of democracy in the countries linked to this Initiative. Activities belonging to the communication strategy are directed mainly towards the following civil society institutions: •Non-Governmental Organizations (NGO)   •Nonprofit Organizations •Citizen Associations •Professional associations and foundations   •Think tanks   •Community Groups   INTERNATIONAL ORGANIZATIONS This is a very broad concept, but could be defined as groups or associations that operate beyond the borders of a given State and that adopt an organic, permanent structure. International organizations can be grouped more precisely in two basic categories: • Intergovernmental Organizations (IO), made up of representatives of national governments. (http://www.un.org/en/members/intergovorg.shtml)     • Nongovernmental Organizations (NGO), made up of people, groups or entities non- governmental in nature.       Given how broad these classifications are, it is extremely important to define in consultation with the Washington Working Group, a set of organizations, both governmental and nongovernmental, to which we wish to direct our message, adapting the message and employing the appropriate channels of communication in each case.
  • 17. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         17   PRIVATE SECTOR The private sector includes any and all businesses that are neither operated by nor are the property of the State. In this context, it would also be useful to specify in consultation with the Washington Working Group a list comprised of potential businesses that we would like to reach out to and with which we would like to establish cooperation or collaboration with the purpose of reaching Pathways’ goals and objectives. ACADEMIA Pathways to Prosperity in the Americas includes various projects in which universities of the region are collaborating with the public and private sectors. For this reason it will be useful to direct some of our communication activities towards this sector in order to develop the Initiative and attain its goals.               GOVERNMENTS Governments represent another important audience as Pathways to Prosperity functions as a political level dialogue in which member states learn from mutual experiences through the sharing of best practices.
  • 18. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         18   he five objectives that we intend to achieve through the implementation of this communication strategy are quantifiable and measurable over time and are partially defined by the aforementioned SWOT analysis. The proposed objectives will be reviewed periodically, resulting in the achievement of longer-term goals that include the incorporation of new countries to in the Initiative as well as ensuring its success and continuity.   We will achieve this objective by implementing the following activities:    Make the Pathways website a powerful and competitive communication tool.     • Create and update communication materials published on the website   • Adapt the website to the new corporate image   • Adapt the website for mobile device navigation                 T   1. 65% INCREASE IN ANNUAL VISITS TO THE WEBSITE   OBJECTIVES  
  • 19. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         19    Utilize SEO techniques to improve our position in search engine results.     • Attracting traffic from social networks (creating content that will subsequently be shared)   • Generate and share through all possible channels quality multimedia content   • Launching a blog or a series of blogs in order to gain notoriety (by multiplying the number of indexed pages and keywords)   • Redesign the website in an intelligent and organic fashion (by reacting to the behavior of visitors on the website), maintaining the organization and style of the website by configuration in a way that information is accessible and captivating.      Develop and share content of interest that generates trust. This content should be both believable and original.      Concentrating on a way of capturing our message with images so that our target audience pays attention to it and differentiates it from other similar information.   EVALUATION By using Google Analytics we have obtained the following information, which reflects the number of single visits (1936) that our website has received since the activation of the Google Analytics profile in June 2013.
  • 20. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         20     Internal communication includes both official communication – procedures, norms, policies etc. – and non official communication, in other words, the communication that occurs between any and all of the members of the Initiative - the exchange of ideas and opinions, development of relationships, personal conversations, etc. This type of communication permits the introduction, dissemination, acceptance and internalization of the values and management guidelines that make up the culture of the Initiative. It serves as a way to share the vision and strategy amongst Pathways members. Increasing opportunities for participation will foster the generation of creative ideas and the emergrence of integration, motivation and institutional development, reducing possible sources of conflict or lack of information by strengthening cohesion amongst member states. We intend to achieve this objective by establishing a mechanism for the management of internal communication as well as by carrying out the following actions:  Generating periodic electronic bulletins and creating list serves  Creating a communications inbox (info@pathways-caminos.org / chair-presidencia@pathways-caminos.org)  Designing and producing pamphlets, posters, signs, merchandising, business cards etc.  Establishing a corporate communication channel (forum, blog and or wiki)  Creating surveys for evaluation purposes  Convening regular meetings with the various Working Groups  Celebrating Internal events: Anniversary of the Initiative, Christmas party, etc. EVALUATION  Level of involvement of members of the Initiative in communication platforms  Number of materials designed and produced  Frequency and rate of participation of meetings    Consistency of the message conveyed by each member of the Initiative  Responsiveness of members 2. IMPROVING INTERNAL COMMUNICATION  
  • 21. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         21   OBJET IVO 3 - Captar y comunicarse con los participantes de la Plataforma de Desafíos   One of the opportunities highlighted in the SWOT analysis was to respond to the needs of a new target audience. Thus, with the implementation of the new communication strategy we will have the opportunity to establish a new pro-citizen model of institutional communication. In other words we will use the interactive character of the new model for the development of our agenda with an active and effective public participation. One of the main characteristics that defines our Initiative has to do with the commitment of member countries to democracy. It is therefore necessary to make use of the communication strategy to build bridges with citizens that go beyond a simple informational message and that act as a precursor to the establishment of a true, inclusive democracy. Generating credibility, trust and transparency is paramount in order to achieve this objective. Through the following detailed actions in the framework of the communication strategy we intend to achieve this objective:    Creating profiles in social media networks in order to maintain our target audience informed, ensuring that the audience can communicate with us and feels as though they have a voice  Establishing and incorporating the Challenge Platform to our website. With the Challenge Platform it is intended to encourage dialogue (physical and virtual) and promote the exchange of information and successful experiences within participants.  Adapting the content of our website for mobile device navigation. Our target audience spends a lot of time connecting to the internet using mobile devices and won’t always discover Pathways through a desktop or laptop. This change is increasingly important given this trend. EVALUATION  Number of followers in social networks  Index of participation in the Platform Challenge and analysis of chosen answers  Gather statistics regarding the number of visits to each communication channel from mobile devices   3. ENCOURAGE CITIZEN PARTICIPATION  
  • 22. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         22   5: Tra la imagen y en la Iniciativa en sí mism   Taking advantage of the modification of the logo and the corporate image and with the purpose of transmitting a new image, we should use this change to highlight that which we wish to enhance, and that which we think should change: encouraging collaboration between institutions, improving evaluation systems, simplifying procedures and simplifying our message by using more approachable language, and most importantly, reaching out to our target audience.       Below is the color palette and typography currently being used on our website.                       Pathways’ corporate image must be unified. It is intended that both the webpage and all communications are generated using the same identity, colors and typography. For this reason, some templates adapted to our corporate image are attached at the end of this document.   4. TRANSMIT AN IMAGE OF CHANGE  
  • 23. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         23   This is the set of actions that we will carry out for the achievement of our fifth objective:      Design and production of promotional materials.     • Printed corporate pamphlet   • Creation of templates (agendas, announcements, emails, etc)   • Design of brochures and leaflets   • Corporate folders   • Promotional materials (pens, agenda, bookmarks, notepads, …)      Development of a style guide with the aim of facilitating organization, a manual that will ensure the standardization of our communication: messages disseminated in public events, presentations, printed materials and corporate identity.       EVALUATION    Increase the visibility of the Initiative quantified through the generation of quarterly statistical reports.    Increase in the number of visits to the website    Expanding our presence in conferences, workshops, websites belonging to other Initiatives or companies that are pursuing similar objectives to ours.    Number of materials designed and produced.    Increase in the number of followers in our social networks                
  • 24. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         24   n this part of the strategic communication plan we will identify the messages that we would like our audience to hear. It is important given this objective that we develop messages and phrases or taglines that are clear and concise. These messages must be used constantly and consistently during the implementation of this strategic plan. Pathways to Prosperity in the Americas Initiative:                                   I MESSAGES   • …  links Western Hemisphere countries committed to democracy and open markets • …highlights best practices to provide greater economic opportunities and encourages their effective implementation • …promotes inclusive growth, prosperity and sustainable development • …functions as a political level dialogue so that countries can learn from shared experiences • …seeks to spread the benefits of economic growth more broadly among all citizens  
  • 25. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         25     BUDGET  
  • 26. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         26                                                        TEMPLATES  
  • 27. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         27                                     NEWSLETTER   Newsletter #1 Si Tet Ipissisisl Vullandrer in eu Rud duismol orperilit nullao magna aute tat nit incipsum Em er suscipit nulla faccummy nim vel ex ea feu feumsan veliqui scidunt ea con ullamet ametue vullutet inci el doloreraesto exerit alissecte tatie feugait alissecte wisi. Unt wisiscipisit voluptat. Derillaor se commolore ex essis nissequis essi tet, commolenibh er ad tatet, consequat. Duis et dolore magna ametum zzriliquat. Duis nosto conummy nibh er adigna adio commodi onulputpate eugue dolore magna feugiam etuerostrud. Etueraessit ad tionsecte dit iliquate eu feumsan diamcore exeros del iusci blandiamet amcon henim iliquisl utat augueriure feuipit enim dolortie conse magnisl ut iriureet, quate dolobore faccum dolutpat wisisit dunt lor iniam adigna feu feu feugiam commodolore facillamet prate vent ulput praesti sisciduis ercidunt praessecte volumsan er sectem quat. Ciliquis at. Ommy nim irilit landre tat. Iril ipsusci liquis aci tie magnim augue molore commy nisi. Utpatumsan veliqui tat augait, quisseq uisisim aliquipit praessis eum velenim esecte velesequam quisl ute veros nonsequat iustincipis nis aliquatis ad magna conummolore vel dipsusto erat. It nostisit exer sis eugait nonsectet loborem aciduis nos alit. inim ndiat. Lismodipis niam delisi tismod tem quat inci tet augait quat utem volenusdiate commy nostio ero dolore wisl magna. Lorem Ipsum, Month 0000 November 2013
  • 28. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         28         POSTER   ! LOREM IPSUM UT ENIM AD MINIM VENIAM Laboris nisi ut aliquip ex ea"commodo consequat. """"""""""""""" Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip. voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit ! ! ! ! ! ! ! ! ! ! www.pathways*caminos.org! ! ! !
  • 29. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         29       BUSINESS CARD   ! !! ! T:![Your!Phone]! F:![Your!Fax]! [Your!E1Mail]! [Web!Address]! [Street!Address]! [City],![State]! [Postal!Code]! Name,(Surname( [Your!Title]! T:![Your!Phone]! F:![Your!Fax]! [Your!E1Mail]! [Web!Address]! [Street!Address]! [City],![State]! [Postal!Code]! [Your!Title]! T:![Your!Phone]! F:![Your!Fax]! [Your!E1Mail]! [Web!Address]! [Street!Address]! [City],![State]! [Postal!Code]! [Your!Title]! T:![Your!Phone]! F:![Your!Fax]! [Your!E1Mail]! [Web!Address]! [Street!Address]! [City],![State]! [Postal!Code]! [Your!Title]! T:![Your!Phone]! F:![Your!Fax]! [Your!E1Mail]! [Web!Address]! [Street!Address]! [City],![State]! [Postal!Code]! [Your!Title]! Name,(Surname( ( Name,(Surname( ( Name,(Surname( ( Name,(Surname( ( ! T:![Your!Phone]! F:![Your!Fax]! [Your!E1Mail]! [Web!Address]! [Street!Address]! [City],![State]! [Postal!Code]! Name,(Surname( [Your!Title]! T:![Your!Phone]! F:![Your!Fax]! [Your!E1Mail]! [Web!Address]! [Street!Address]! [City],![State]! [Postal!Code]! [Your!Title]! T:![Your!Phone]! F:![Your!Fax]! [Your!E1Mail]! [Web!Address]! [Street!Address]! [City],![State]! [Postal!Code]! [Your!Title]! T:![Your!Phone]! F:![Your!Fax]! [Your!E1Mail]! [Web!Address]! [Street!Address]! [City],![State]! [Postal!Code]! [Your!Title]! T:![Your!Phone]! F:![Your!Fax]! [Your!E1Mail]! [Web!Address]! [Street!Address]! [City],![State]! [Postal!Code]! [Your!Title]! Name,(Surname( ( Name,(Surname( ( Name,(Surname( ( Name,(Surname( ( Name,(Surname(
  • 30. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         30   ANNOUNCEMENT  
  • 31. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         31     POWER POINT  
  • 32. Pathways  to  Prosperity  in  the  Americas  –  Communication  Strategy         32                       September  2013       This Communications and Outreach Strategy has been developed thanks to the financial contribution of the Department of State of the United States of America. The contents are the sole responsibility of the authors and do not reflect the opinions of the Department of State nor the U.S. Government.