Get outcomes by putting people over processes: Trust us… We’re social workers!

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by Wendi Keenan & Rob Wojtaszek Our session will focus on: Utilising the power of social work values and principles to compliment Agile and Scrum implementation Applying a social work lens to promote a positive team culture that facilitates the delivery of outcomes Identifying how social work practices can motivate and encourage self-organisation.

Negócios

|
Wendi Keenan
General Manager
Robert Wojtaszek
Product Manager/Owner
Scrum Alliance
Regional Gathering Sydney
24 /10 /2018

Page 2●●● MyStory
Robert Wojtaszek
Wendi Keenan

Page 3●●● MyStory Page 3●●● MyStory
1. Our purpose, Our product, Our journey
2. Social Work Alignment
Principles & values
Practice & context
3. Social Work Approach
People & change
Holistic considerations
4. Outcomes & Continuous
Improvement
5. Our next steps, Your next steps
Robert Wojtaszek
Wendi Keenan

Page 4●●● MyStory
Barnardos works
with children,
young people
and families to
break the cycle
of disadvantage.
Barnardos
believes in
creating safe,
nurturing and
stable homes,
connected to
family and
community.
Foster
Care
Family
Preservation
Restoration
Guardianship
Adoption
Youth
Robert Wojtaszek
Wendi Keenan

Page 6●●● MyStory
Robert Wojtaszek
Wendi Keenan

Page 7●●● MyStory
2001
Server
4 staff
2 products
Waterfall
Command &
control culture
2011
Cloud
9-13 staff
3 products
Mix of waterfall,
Agile & Scrum
6 week sprints
‘Us & Them’
culture
2016…
Cloud
13 staff
2 products
Scrum & Agile
2 week sprints
Collaborative
culture
Robert Wojtaszek
Wendi Keenan

Page 8●●● MyStory
Transparency
Inspection
Adaption
Commitment
Courage
FocusOpenness
Respect
Robert Wojtaszek
Wendi Keenan

Page 9●●● MyStory
Goal
Assessment
Planning
Action
Review Vision
Refinement
Planning
Building
Review
Robert Wojtaszek
Wendi Keenan

Page 10●●● MyStory
Social Worker
knows best
Client
knows best
Business
knows best
Customer
knows best
Robert Wojtaszek
Wendi Keenan

Page 11●●● MyStory
Madagascar (2005)
Did someone say…
ChangeTransformation

Page 12●●● MyStory
Robert Wojtaszek
Wendi Keenan
Voluntary
within our control
Statutory
out of our control

Page 13●●● MyStory
Community
Family
Children,
parents &
carers
Organisation
Teams
Individuals
Build relationships
Build connections
Build partnerships
Robert Wojtaszek
Wendi Keenan

Page 14●●● MyStory
Robert Wojtaszek
Wendi Keenan

Page 15●●● MyStory
Build relationships
Robert Wojtaszek
Wendi Keenan
Listen
Empower
History Congruent

Page 16●●● MyStory
Build connections
Robert Wojtaszek
Wendi Keenan
Support Communicate Celebrate Learn
Safety & Culture

Page 17●●● MyStory
Robert Wojtaszek
Wendi Keenan

Page 18●●● MyStory
Build partnerships
Robert Wojtaszek
Wendi Keenan
Engagement
Education
Expectation
Reinforcement

Page 19●●● MyStory
Robert Wojtaszek
Wendi Keenan
Social Space
Safe Space
Work Space

Page 20●●● MyStory
Robert Wojtaszek
Wendi Keenan

Page 21●●● MyStory
Robert Wojtaszek
Wendi Keenan
Empathy
Resilience
High
Functioning
&
Performing
Team(s)

Page 22●●● MyStory
Robert Wojtaszek
Wendi Keenan
Celebrate
Difference
Compassion
& Kindness
Check-in &
Validate
Self-
reflection

Page 23●●● MyStory
Robert Wojtaszek
Wendi Keenan
Optimism &
a focus on
strengths
Self-belief
&
acceptance
Emotional
awareness
& self-
control
Willingness
to adapt &
learn
Ability to
solve
problems
Social
support &
sense of
humour
Kumar (2014)

Page 24●●● MyStory Page 24●●● MyStory
Within 12 months…
• Increase in team satisfaction and
engagement
• Increase in user / customer satisfaction
and engagement with our product
• 112% increase in team productivity and
performance

Page 25●●● MyStory
Robert Wojtaszek
Wendi Keenan

Page 26●●● MyStory
Robert Wojtaszek
Wendi Keenan
Non-Dev
Dev

Page 27●●● MyStory
Robert Wojtaszek
Wendi Keenan
Wendi Keenan
wkeenan@barnardos.org.au
Robert Wojtaszek
rwojtaszek@barnardos.org.au

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1. | Wendi Keenan General Manager Robert Wojtaszek Product Manager/Owner Scrum Alliance Regional Gathering Sydney 24 /10 /2018

2. Page 2●●● MyStory Robert Wojtaszek Wendi Keenan

3. Page 3●●● MyStory Page 3●●● MyStory 1. Our purpose, Our product, Our journey 2. Social Work Alignment Principles & values Practice & context 3. Social Work Approach People & change Holistic considerations 4. Outcomes & Continuous Improvement 5. Our next steps, Your next steps Robert Wojtaszek Wendi Keenan

4. Page 4●●● MyStory Barnardos works with children, young people and families to break the cycle of disadvantage. Barnardos believes in creating safe, nurturing and stable homes, connected to family and community. Foster Care Family Preservation Restoration Guardianship Adoption Youth Robert Wojtaszek Wendi Keenan

5. Page 5●●● MyStory

6. Page 6●●● MyStory Robert Wojtaszek Wendi Keenan

7. Page 7●●● MyStory 2001 Server 4 staff 2 products Waterfall Command & control culture 2011 Cloud 9-13 staff 3 products Mix of waterfall, Agile & Scrum 6 week sprints ‘Us & Them’ culture 2016… Cloud 13 staff 2 products Scrum & Agile 2 week sprints Collaborative culture Robert Wojtaszek Wendi Keenan

8. Page 8●●● MyStory Transparency Inspection Adaption Commitment Courage FocusOpenness Respect Robert Wojtaszek Wendi Keenan

9. Page 9●●● MyStory Goal Assessment Planning Action Review Vision Refinement Planning Building Review Robert Wojtaszek Wendi Keenan

10. Page 10●●● MyStory Social Worker knows best Client knows best Business knows best Customer knows best Robert Wojtaszek Wendi Keenan

11. Page 11●●● MyStory Madagascar (2005) Did someone say… ChangeTransformation

12. Page 12●●● MyStory Robert Wojtaszek Wendi Keenan Voluntary within our control Statutory out of our control

13. Page 13●●● MyStory Community Family Children, parents & carers Organisation Teams Individuals Build relationships Build connections Build partnerships Robert Wojtaszek Wendi Keenan

14. Page 14●●● MyStory Robert Wojtaszek Wendi Keenan

15. Page 15●●● MyStory Build relationships Robert Wojtaszek Wendi Keenan Listen Empower History Congruent

16. Page 16●●● MyStory Build connections Robert Wojtaszek Wendi Keenan Support Communicate Celebrate Learn Safety & Culture

17. Page 17●●● MyStory Robert Wojtaszek Wendi Keenan

18. Page 18●●● MyStory Build partnerships Robert Wojtaszek Wendi Keenan Engagement Education Expectation Reinforcement

19. Page 19●●● MyStory Robert Wojtaszek Wendi Keenan Social Space Safe Space Work Space

20. Page 20●●● MyStory Robert Wojtaszek Wendi Keenan

21. Page 21●●● MyStory Robert Wojtaszek Wendi Keenan Empathy Resilience High Functioning & Performing Team(s)

22. Page 22●●● MyStory Robert Wojtaszek Wendi Keenan Celebrate Difference Compassion & Kindness Check-in & Validate Self- reflection

23. Page 23●●● MyStory Robert Wojtaszek Wendi Keenan Optimism & a focus on strengths Self-belief & acceptance Emotional awareness & self- control Willingness to adapt & learn Ability to solve problems Social support & sense of humour Kumar (2014)

24. Page 24●●● MyStory Page 24●●● MyStory Within 12 months… • Increase in team satisfaction and engagement • Increase in user / customer satisfaction and engagement with our product • 112% increase in team productivity and performance

25. Page 25●●● MyStory Robert Wojtaszek Wendi Keenan

26. Page 26●●● MyStory Robert Wojtaszek Wendi Keenan Non-Dev Dev

27. Page 27●●● MyStory Robert Wojtaszek Wendi Keenan Wendi Keenan wkeenan@barnardos.org.au Robert Wojtaszek rwojtaszek@barnardos.org.au

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Get outcomes by putting people over processes: Trust us… We’re social workers!