1. SATISH KUMAR CHAUBEY
Mobile: +973 – 35930514
E-Mail: satishchaubey92@gmail.com
Seeking senior level assignments in Retail Operations and Store Management with a growth oriented
organization.
SUMMARY
A result oriented retail professional with 7 years of experience in Retail Sales, Store Operations and Customer
Service. Currently associate with SANA FASHION as a Department Manger (BAHRAIN). Knowledge of handling
the operations related to Merchandising, Customer Service, Inventory & Pilferage Control, MIS, Promotional
Offers and Institutional Business.
AREAS OF EXPOSURE
• Handling day-to-day management of the store in accordance with company
policy.
• Monitoring competitor activities and devising effective counter measures.
• Using information technology to record sales figures, analyze data and
undertake forward planning.
Developing plans to improve the commercial performance of the store by
increasing. Its turnover and maximizing profitability.
• Certifying that visual merchandising is consistent with customers'
expectations of the brand.
• Checking inventory of products, ensuring that shelves and racks remain
stocked and that the product is frequently rotated out of storage areas.
• Managing stock levels and making key decisions about stock control.
• Touring floor regularly, talking to customers, identifying and resolving urgent
issues.
• Receiving spontaneous feedback from customers, intervening in
confrontations between customers and employees.
• Organizing special promotions, displays and events to enhance visibility and
increase business.
• Maintaining adequate staffing levels exist in order to effectively operates the
store, and that employees receive the training necessary to perform their job
responsibilities independently.
EMPLOYMENT SCAN
Since’ Nov’14 SANA FASHION
Department Manager
Role:
• Handling the day-to-day management of the store in accordance with overall company policy
• Formulating plans/strategies in order to increase sales and achieve business volumes
• Developing plans to improve commercial performance of the store by increasing its turnover & maximizing
profitability
• Coordinating with stores department personnel for ensuring adequate stock & placing timely orders;
coordinating in-store promotional activities for releases & special products
• Planning and maintaining efficient warehouse operations; assigning and evaluating the work performance of
personnel assigned to the store
• Mapping client’s requirements & providing best products to suit their requirements backed up by prompt after
sales service; generating business from existing accounts and achieving profitability & sales growth
• Mentoring, training & leading field functionaries to ensure high sales and operational efficiency
Business Development
Store Operations
Visual Merchandising
Inventory Control
Customer Service
Product Promotions
Team Management

2. EMPLOYMENT SCAN
Nov’13 – Oct’14 Iconic Fashion Retailing India Pvt. Ltd., Jodhpur
Department Manager
Role:
• Handling a team of more than 18 members and analyzing key brand performers contributing to sales turnover
• Coordinating with all brands for their merchandising/VM/Re-Plans to increase sales
• Recruiting new employees as per store requirements
• Managing store expenses to ensure activities fall under the estimated budget allocated for the designated store
• Establishing relationship with clients & updating them about seasons launch, EOSS & other promotional
activities
• Documenting reports and submitting it to the concerned brand to facilitate critical decision making
• Maintaining high end customer services pre & post sales
• Formulating plans for CRO's and implementing them as per store guidelines for attaining better results
Highlights:
• Generated business worth Rs. 65.55 Lakhs on Republic Day Event in 2014
• Realized turnover of Rs 1.54 Crores in Jan’14
• Successfully handled 26+ International Brands under one roof in SIS Format
• Achieved highest single day:
• Record by achieving a volume of Rs. 35.27 Lakhs during 2013 - 14
• Business for IZOD brand across nation of Rs. 2.23 Lakhs in Jan’14
• EOSS of TOMMY by achieving Rs. 7.15 Lakh in a single day biz during 2013-14
• Sale of U.S.POLO by hitting Rs. 7.90 Lakhs beating previous record of Rs. 4.12 Lakhs
• Sale of JACK & JONES by conducting sales of Rs. 1.85 Lakhs in single day
EMPLOYMENT SCAN
SSIPL LIFE STYLE as an Retail Store Manger Jul 2012 to till date
• Responsible for devising selling and marketing strategies in tune with micro business plans of the organization.
• People Management- Lead by example on store standards, Train the staff as per store standards, leave
planning and shifts, motivating the staff, monitor individual performances, general discipline and punctuality at
the store.
• Sales- Motivating the team to achieve the sales targets, ensuring excellence in new age customer service
standards, CRM data maintenance, handling customer complaints.
• Efficiently initiated enrollment of corporate tie ups for regular business through the Retail stores
• Responsible for Financial performance of stores, design and improvise efficient Business Processes and
strategies.
• Responsible for managing team of 16 people and all activities related to the store operations like
Maximization of Sales and profit, generating and execution of corporate sales for the area.
• To ensure Management Information System (M.I.S.) reports is updated on the timelines.
• Responsible for taking part in store level marketing promotions.
• Visual Merchandising- Maintaining and abiding by the Brand Standards. Innovative and creative display, Clear
expression of special campaigns, discounts, themes.
• Taking care of Cash flow management and sending display reports.
• Stock positioning: Proper maintain the base stock according to analyzing the fast & slow moving, high & low
margin products and control on pilferage.
• Updating the stocks on regular basis & ensuring optimum inventory levels of various kinds according to the
current market need and trends.
EMPLOYMENT SCAN
Ballarpur Industries LTD as a Retail Assistant store manager May 2011 to June 2012
• Responsible for devising selling and marketing strategies in tune with micro business plans of the organization.

3. • People Management- Lead by example on store standards, Train the staff as per store standards, leave
planning and shifts, motivating the staff, monitor individual performances, general discipline and punctuality at
the store.
• Sales- Motivating the team to achieve the sales targets, ensuring excellence in new age customer service
standards, CRM data maintenance, handling customer complaints.
• Efficiently initiated enrollment of corporate tie ups for regular business through the Retail stores
• Responsible for Financial performance of stores, design and improvise efficient Business Processes and
strategies.
• Responsible for managing team of 6 people and all activities related to the store operations like
Maximization of Sales and profit, generating and execution of corporate sales for the area.
• To ensure Management Information System (M.I.S.) reports is updated on the timelines.
• Responsible for taking part in store level marketing promotions.
EMPLOYMENT SCAN
June’10 – May’11with Future Axiom Telecomm Ltd. Delhi/NCR Region
(From June 2010 to May 2011)
Role: Team Leader
Store Operations:
• Store Sales.
• Responsible for Sale Targets
• Handling Customer Problems and Quires.
• Stock Positioning,
• Visual Merchandising – Effective and proper Display of Merchandise
• Taking care of Cash Flow Management and sending Daily Reports
• Updating the stocks on regular basis & ensuring optimum inventory levels of various kinds according to the
current market needs and trends.
EMPLOYMENT SCAN
Sept’09 – May’10 with MTS (Sistema Shyam Teleservice Ltd) Delhi/NCR Region
(From Sept’ 09 to May 10’)
Role: Customer Relationship Executive
• Developing customer relation by providing superior customer service handling customer complaints and
resolving their problem ensuring satisfaction.
• Managing products for the store. Ensuring the quality of visual merchandising for up-selling & cross-selling.
• Responsible for billing.
EDUCATION
• B.A. (Arts) from V.B.S.P. University in 2008
• 12th from U.P. board Allahabad in 2005
• 10th from U.P. board Allahabad in 2003
PERSONAL DETAILS
Date of Birth: 22th August 1986
Address: Village –Birhuliya Po – Kakarahi Disst - Sonebhadra Uttar Pradesh
Languages Known: English, Hindi,
Location Preference: Abroad India