Satish Kumar - Profile

SATISH KUMAR SUBRAMANIAN +65 94235393 (H/P)
11 Sengkang Square saateesh@yahoo.com
#04-29, Singapore 545076
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QUALIFICATIONS
Highly motivated, customer focused professional with extensive experience in key client
development and retention. Skilled in creating and growing solid customer relationships, needs
analysis, and account activity tracking.
CAREER ACHIEVEMENTS AND HIGHLIGHTS
 Proven track record across functions – Delivery (successful programs, KPI management,
Customer satisfaction), Sales Enablement (Deal shaping, Pre-Sales, pricing for successful
multi-Mn bids), Operations (HR, Admin, Finance), Financial management (P&L,
Mom/QoQ/YoY) and overall IT Architecture.
 Actively involved in ISO 14001, OSHAS 18001, ISO 9001, ISO 27000, ISO 20000 for TCS
Singapore.
 Seamless Stakeholder Management including CX Levels, Support functions (HR, Finance,
Admin, Legal, Marketing), Sales/Delivery Teams, Customers, partners/alliances, sub-
contractors.
 Delivery/Operations manager for a 15M USD portfolio. Responsible for delivery
management, business planning, financial management and sales support.
 Project Manager, Land Transport Authority, People’s Association and International
Organization for Migration (Geneva).
 Always included as an integral part of leadership think-tank, have been a dependable
individual and entrusted with responsibilities outside purview of job scope.
 Was recognized as best Program Manager for the FY2015 also have received multiple
awards including best performer of Quarter and best team in FY2013.
EXPERIENCE SUMMARY
 Experience across IT Enterprise – Sales, Pre-Sales, Delivery, Operations.
 Currently in leadership role for TCS Singapore.
 IT portfolio Management : Strategic/Tactical leadership, Account management, Pre-
Sales enablement, Delivery/Operations Owner, P&L(Mom/QoQ/YoY
Planning/Budgeting/Reporting)
 Delivery Management: Program/Project Manager for variety of projects - Consulting,
Application Development and Management (Service/Change Delivery), across
technologies and industries.
 Dynamic attitude, excellent communication skills, great team player, proven track
record, ability to synergies strategic thought into tactical deployment into operational
execution.
 Strong proven Customer interaction and Relationship management skills.
 Rich global experience – 15 years total experience with Global clientele, partners and
internal stakeholders.

SATISH KUMAR SUBRAMANIAN +65 94235393 (H/P) - saateesh@yahoo.com
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 Recognized for leadership attributes; strong career growth based on
potential/performance, ability to work across IT enterprise and influence teams to work
together.
EXPERIENCE
(1) Service Delivery Manager - TCS Singapore
Customer Profile NatSteel Holdings, Singapore
Portfolio Profile USD 15Mn+ topline, team size of 55+, various technologies
Role Description
Service Delivery Manager for NatSteel reporting to Client Partner and
Country Manager.
Backup Delivery Center Head, Changi Business Park Delivery Center
Solution
Environment
S/W: SAP, Java, .Net, PLSQL, SCADA, WebMethods
H/W: HP Unix, Wintel
Portfolio
Stakeholders
Senior Management(Country Leadership), Operations(HR, PMO,
Admin, Finance), Sales (Pre-Sales), Delivery (Project teams), External
partners (IT/Technology alliances, non-IT vendors), Other Support
Functions (Legal, Marketing)
Industry Sector
Experience
Manufacturing, and Professional Services.
Period July 2012 Till Date
 Pre-Sales: Various opportunities in this region
 Delivery KPI management for projects: Periodic Customer Reviews, Managing overall
metrics and contractual commitments, Sustaining/improving Customer satisfaction
levels, partner management.
 People Management: L&D, Mentoring, Leadership Grooming, Performance
management.
 Building a personal relationship with key stakeholders and vendor management
 Successful service delivery - SLA achievement and high level of customer satisfaction
 Key Role:
 Monitoring overall performance of services
 Good communication around issues and opportunities – get things done, make
things happen
 Collaborating with senior management on client account management (CXO level)
and growth
 Ensuring operations teams are aware of changes and are prepared
 Building service reports
 Service reporting and sponsoring service delivery meetings

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 Pulling in additional resources when needed e.g. specialist teams or people for
specific issues / opportunities
 Removing all obstacles to customer satisfaction and / or financial performance
 Communicating across organizational boundaries – from Developers through to
senior managers
 3rd party management responsibilities
 Looking out for client’s and TCS long-term interests
 Following up if service delivery is not meeting expectations
 Working with the client and operations teams to identify and manage service
improvement activities
 Along with operational managers and technical leads, accountable for and
contribute to the overall performance of the managed services division
 Ability to follow hardware and software best practices as defined by the Managed
Services management
 Involvement in all key project initiatives (S/W and H/W)
(2) Account Manager - TCS Singapore
Customer Profile LTA – IT155 GIS, Singapore
Roles Executed Relationship manager, Delivery and Operations Manager
Solution
Environment
S/W: ESRI, .Net, PL SQL
H/W/: WINTEL
Services Managed
Consulting, Application Development, Application Maintenance and
Support, Testing, Infrastructure Services, Migration and RE-
Engineering.
Industry Domains Government, Transport
Period April 2011 to June 2012.
 Account Management: P&L Ownership, Account sustenance/growth, Customer
relationship management, Business Planning, KPI/BSC monitoring and reporting.
 Pre-Sales: Bid Management (RFI/RFP/Demand Creation), Financial modeling.
 Delivery and Operations : Program/Project Management, Quality Management and KPI
Governance, Risk Management, Work Order Management - Utilization, Billing, Invoicing
 People Management – Competency/Performance Management, Resource Fluidity
Planning
 Key Role:
 Monitor and deliver Go-live activities
 Capturing local requirements for enhancements.

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 Monitoring SLA compliance.
 Update status of incidents, resources and costing.
 Tracking the progress of enhancements for delivery without slippage.
 Project Management
 Involvement in all key project initiatives (S/W and H/W)
(3) Project Manager - TCS Singapore
Customer/Portfolio
Profiles
People’s Association, Singapore
Roles Executed Project Manager(Delivery, Operations, Pre-Sales)
Solution
Environment
S/W: Java, .Net, PL SQL, Autodesk Map
H/W: HP, IBM, WINTEL
Services Managed
Application Development and Maintenance, Production Support,
Migration and RE-Engineering, across technology platforms.
Industry Domains Government
Period June 2009 to March 2011
 Delivery: Manage contractual commitments, Measure/Monitor/Report project health.
 BSC Driven Governance on Financials, Customer, People and Internal Parameters.
 People Management: Staffing, Succession/Rotation Planning, Performance and
Competency (L&D) management.
 Pre-Sales: Bid Management for RFIs/RFPs, Proposal creation and presentations.
 Other Responsibilities: Coordination of Customer and Delegation Visits, Champion for
various initiatives(Launch of Competency Management tool), People
Engagement(PROPEL initiative)
(4) Project Manager - TCS Singapore
Customer Profile International Organization for Migration (IOM), Geneva
Roles Executed Project Manager (including Account Management Responsibilities)
Industry Domains Government
Solution
Environment
S/W: SAP
H/W: IBM
Period September 2008 to March 2009

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 Project Delivery: On Quality, on Budget, on Time as per contractual commitments, with
SLA Penalties/Rewards, Metrics Measurement/Monitoring/Reporting.
 WBS Planning/tracking, Task Allocation, Utilization, Capacity planning.
 People management: Fluidity, Succession Planning, Performance Management, L&D
including Training team members on technical topics and soft-skills, leadership
grooming.
 Internal stakeholder management: Technical Architecture groups, Domain experts,
Support groups, Infrastructure Development
 Client Liaison: Periodic Reviews, Steering Committee meetings, visits to/from customers.
 Took over the project at a critical juncture and turned around the project within 3
months. Drove change of engagement model and established people and knowledge
retention practices.
 Brought about renewed quality processes, knowledge retention mechanisms, and
improved Customer and Employee Satisfaction
(5) SAP Consultant - TCS Singapore
Project Profile ABB, Singapore
Roles Executed Module Leader, Developer
Industry Domains Manufacturing
Solution
Environment
S/W: SAP
H/W: IBM
Domains Managed Procurement and Warehouse Management
Period October 2007 to August 2008
IT Module Owner for SAP MM & WM: End-End Application management responsibility -
Service/Change Delivery, roll-out management.
Project Management, Metrics/KPI/BSC monitoring/reporting.
People and Resource Management, Performance and Competency management.
Driving Knowledge Management and Best Practice Sharing/Implementation
Application management for SAP MM & WM, spanning complete SDLC.
(6) SAP Consultant - PSP Technologies Pvt Ltd, India
Project Profile Sabare, India
Roles Executed SAP Consultant

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Solution
Environment
S/W: SAP
H/W: HP
Domains Managed Procurement
Period July 2006 to August 2007
IT Module Owner for SAP MM: End-End Application management responsibility -
Service/Change Delivery.
Project Management, Metrics/KPI monitoring/reporting.
People and Resource Management, Performance management.
Application management for SAP MM.
(7) SAP Consultant - C-TechSoft Solutions Pte Ltd, Singapore
Project Profile UTAC, Singapore
Solution
Environment
S/W: SAP
H/W: HP
Period June 2005 to May 2006
(8) SAP Consultant - C-TechSoft Solutions Pte Ltd, Singapore
Project Profile Daikin, Singapore
Solution
Environment
S/W: SAP
H/W: HP
Period January 2004 to May 2005

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(9) Sr Engineer - Greenbay Marine, Singapore
Project Profile Ship builders, designers and charters
Roles Executed Sr. Engineer
Industry Domains Ship designing & building company
Domains Managed Shipping
Period June 2002 to October 2003
Calculating the material and equipment requirements.
Preparing costing as per specification.
Procuring material as per requirements under classification.
In-charge of IT resources in the company.
Sales and Marketing team member
(10) Project Engineer - Sakthi Builders, India
Project Profile
Property developers and construction company located in Chennai,
India
Roles Executed Project Engineer
Industry Domains Property Developers
Domains Managed Real Estate
Period June 1999 to May 2002
Monitoring the procurement of the materials.
Maintaining the schedule.
EDUCATION AND PROFESSIONAL DEVELOPMENT
UNIVERISTY OF MADRAS, INDIA
Bachelors of Engineering, Civil
DIRECTORATE OF TECHNICAL EDUCATION

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Diploma in Civil Engineering
Registered member of PMI and CITPM.

Satish Kumar - Profile

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