A course that required a holistic approach to a singular problem. System's Thinking was a design project that involved redesigning an entire system to work towards achieving one or many goals.

1. The Flight Experience (Problem Statement) - The flight experience, at first can be enthralling, with all the
different sights, sounds, experiences, etc. However, for the frequent flyer, this is a routine that becomes
boring after a while. People tend to spend their flight duration either reading, or sleeping, or engaging in
productive work.
Modes of travelling that have a longer duration tend to have different experience altogether. People talk to
each other; they share, they bond. The motive is to bring that inter-personal interaction within the
parameters of air travel. Even on a 3 hour flight, there's immense potential to engage in an interesting
conversation with someone. This could be used not only to while away time, but to also expand/widen one's
professional network.
The objective is to enrich one's flight experience by fostering interaction between people on the flight.
Reading mode allows you to access the tablet
library, comprising airline magazines, local and
national newspapers, and a series of books.
Purchasing Merchandise
Looking outside the window
Gaming
Listening to Music
The music library comprises selected top of the
chart albums, as well as recorded radio shows.
The passenger is provided with headphones.
Game library stores a lot of flight related games
as well as basic mind games for children.
passengers can compete against one another in
most games. the scoreboard shows the list of
scores scored by the passengers.
Talking to other people
Reading
Visiting the Washroom
The movie library comprises both hindi and english
movies, documentaries and serials. the passenger
is provided with headphones too.
Watching a Movie
Working
Eating/Drinking
Sleeping
Summoning flight attendant
The Solution - An Interactive Tablet mounted on the back of the preceeding seat that attempts at enhancing
each passenger’s experience by allowing to undertake multiple activities, like reading, watching a movie, etc.
The tablet also encourages passenger to passenger conversations by hosting a small within-the-plane
chatroom; as well as passenger to air-personnel information exchange. The device therefore not only acts as
an entertainment system, but also as a means of expanding ones social circle as well as getting relevant
information across to concerned people.
The tablet hosts a digitized version of the menu
of refreshments, both food and drinks. The
passenger can not order through the tablet, but
can get a clear idea of the food item through the
app, and can summon the air hostess if he or she
wants to order anything.
The Main menu (left) is accessible only after the
passenger enters their name and profession, along
with an optional description. The system verifies the
identity by checking the list of passengers on the
flight. The menu is divided into three segments; Media,
or self entertainment, services, where he/she can
access flight services, and interact, where he/she
can see who else is on the same flight with him/her.
‘media’ and ‘services’ simply aim at digitizing existing
flight experiences, whereas ‘Interact’ tries to bring
like-minded people together, something that isn’t a
trend on flights. The home button at the bottom
simply brings people back to the default menu screen.
Above is the main menu for the interact option. it
comprises 6 parts. the first is a seat chart to the
left. it serves as an indication further on, when
browsing through passenger profiles. the
notifications tab on the top left lets you know
when you’ve either sent a conversation request
to a person, or received a request from someone.
Before accessing this menu, the passenger is
notified that by accessing the interact panel, his
or her name, profession, and description will be
visible to all. they can either hide their name and
description, by selecting ‘name privacy’, or log
out. when they log out, no one will be able to view
their profile, or send them requests.
Just like the food menu, the passenger can access
the merchandise menu too. They can get a proper
view and description of the merchandise. But once
again, they must summon the air hostess if they
want to make a purchase.
The view profile panel allows you to view single
profiles based on either seat number, or filter by
professions. the seat chart on the side plots the
selections. one can only select and view a single
profile at a time. they can either move further,
or go back to the main interact menu.
The passenger can access the pilot’s news feed
here. all messages sent by the pilot to the
passengers can be viewed here. Additionally, they
can also track their journey in real time, as well
as summon the air staff.
The profile panel gives the viewer details about
the person. these are basically, their name, their
profession, and a description. If they want to hide
their name and description, they can, from the
main interact menu. They can, after viewing the
profile, send a conversation request, which sends
an indication to the other person, that the
sender (along with name and profession) wants to
converse with you.
there is also a note at the bottom of the profile,
warning users that overuse or abuse of the send
request button will give the flight attendant
rights to revoke their access to the tablet, after
one prior warning.
The edit description gives you a chance to edit the
description you gave earlier, or to enter a new
description, if you haven’t already. The name, and
profession boxes, however, get locked, so once
you have your name and profession entered, you
can’t edit or change them.