I gave a talk about monitoring your people at Monitorama PDX 2016. I don't know much about monitoring, but I do know that measuring your people matters to scale a business and grow your revenue. Plus, happy people work better!

1. Sarah Hagan
GOING FOR BROKERAGE:
PEOPLE ANALYTICS AT REDFIN

3. Sarah Hagan
GOING FOR BROKERAGE:
PEOPLE ANALYTICS AT REDFIN
MONITORING!

5. Monitoring our Hiring

7. 2008 2009 2010 2011 2012 2013 2014 2015 2016

11. • Base salary
• Paid vacation
• Health insurance & retirement
• Equipment (iPads, laptops)
• Mileage
• MLS/License dues
• Education
Full Time Employees

12. Monitoring our Employees

13. Totally stolen from
Nicole Forsgren!

14. Customer Satisfaction

16. 49%
90%
The Other Brokerages Redfin
Customer Satisfaction

17. 1 100

18. Monitoring our Culture

20. Go monitor
(your people)!