My Resume

1. Sara J. Schad
7017 Farm Road 2070  Purdy, MO 65734  gsschad@windstream.net  (417)737-2899
EDUCATION:
Master of Science Degree, University of Missouri, Columbia, College of Human
Environmental Sciences, May 2000.
Major: Consumer and Family Economics  Minor: Marketing
Bachelor of Science Degree, University of Missouri, Columbia, College of Human
Environmental Sciences, May 1997.
Major: Consumer and Family Economics  Emphasis: Consumer Affairs
PROFESSIONAL EXPERIENCE:
Jack Henry & Associates, Inc., Monett, MO (April 2000 – Present)
S&P 400 company providing technology solutions to financial services organizations
QA User Group Community Leader, February 2013 – Present, – Build an interactive
community/user group for all those involved in testing and test automation at Jack Henry.
Promote networking, sharing of information and provide a central location for user-group
related updates. Drive the structuring and organization of the QA user group including all
training and presentations for employees nationwide.
QA Analyst, March 2011 – Present, – Perform Quality Assurance testing, paying close
attention to detail and assuring products are functioning properly and customers have the tools
needed. Schedule and perform testing as assigned; submits errors and issues to development for
correction, and retests once errors have been corrected and test corrected code. Track defects
and causal analysis to closure. Submit test plans and test reports for review and feedback.
Successfully interact with a distributed team across multiple states. Experience with both
waterfall and agile testing. Testing experience with: SQL, Java, HP Quality Center, QTP,
Parasoft SOAtest, Microsoft Visual Studios.
Application Trainer Advanced, November 2009 – February 2011, Yellow Hammer BSA: Web-
based BSA compliance and risk mitigation solution – Serve as trainer for bank employees on
the Yellow Hammer BSA product in both a live and web based setting. Develop outlines and
course information presented. Develop web based training for both live and playback settings.
Maintain up to date documentation. Configure aspects of the institutions database prior to an
analyst going on-site. Maintain catalog of available trainings. Successfully interact with a
distributed team across multiple states.
Application Education Coordinator, Advanced, August 2007 – November 2009, Opening Act:
Online account opening solution for deposits and loans – Create an education plan specifically
for the Opening Act product. Develop all training classes and elearnings. Maintain education
calendar including scheduling all training sessions and calls with customers. Determine budget
needs and report income to upper management. Assign training and serve as a trainer myself for
bank employees in both deposits and loans. Develop and approve outlines and course
information presented. Develop and approve training for both live, web based and playback
settings. Technical writer documenting product features and functionalities for both employees
and customers. Write and maintain training manuals. Serve as a subject matter expert,
researching information necessary to write product training manuals. Present information to
bank employees at our annual National User Group conference. Unfortunately, this product is
not owned by Jack Henry & Associates, Inc. and it did not materialize as a profitable product,
so the employees were moved to other departments.
Application Education Trainer, September 2004 – July 2007, StreamLine: Retail and
commercial deposit and lending solution – Serve as trainer for bank employees on the
StreamLine product in both deposits and loans in both a live and web based setting. Develop

2. outlines and course information presented. Develop web based training for both live and
playback settings. Maintain up to date documentation. Present information to bank employees
at our annual National User Group conference.
Corporate Instructor, January 2002 – September 2004, Corporate Learning Solutions: Internal
Employee Training – Serve as an internal trainer on all Microsoft products, New Employee
Training and the Certified Administrative Assistants Program. Created the Powerful
Presentations training used corporate wide. This training was an integral part of teaching
employees the proper techniques when presenting information to our customers in various
settings including live and web based scenarios. Facilitated the development of an
administrative assistants program allowing employees to improve their skills thus creating more
able and efficient employees. Produced Jack Henry’s corporate stock option Plan/Guide for all
employees.
Services Contract Representative, April 2000 – December 2001, Hardware & Vendor
Relations – Worked closely with IBM to maintain customer maintenance agreements. Also
assisted in initiating new maintenance agreements with customers.
Crowder College, Neosho, MO, Fall 1999 to Spring 2000
2-year state community college
Instructor, Math/ABE - Prepare lesson plans for and teach Arithmetic 70 for college students.
Assist as a second teacher in the Crowder College, Neosho site Adult Basic Education (ABE)
classroom. Also serve as a substitute teacher to other ABE sites. Assist in teaching curriculum
needed to obtain GED.
University of Missouri, Columbia, MO, 1998 to Summer 1999
Missouri's largest public research university
Research Assistant, Graduate School - The Director of Extramural Funding: Assist director
with collecting and distributing information about extramural funding opportunities and
assisting graduate students with conducting searches for funding sources. Provide reviews of
fellowship and grant proposals for graduate students. Assist director with development of
graduate travel fund.
University of Missouri, Columbia, MO 1998 to Spring 1999
Missouri's largest public research university
Teaching & Research Assistant, Department of Consumer and Family Economics - The
Consumer in Our Society: Assist professor in grading assignments, teaching class and
preparing materials for the text book and related articles.
SPECILIZATIONS:
 Coordinate trainers, training schedule, and class offerings within the schedule. Train customers both internally and
externally. Consult with customers to determine training needs.
 Technical writer, documenting product features and functionalities for both employees and customers. Write and
maintain training manuals. Serve as a subject matter expert, researching information necessary to write product
training manuals.
 Perform Quality Assurance testing paying close attention to detail and assuring products are functioning properly
and provide customers the tools needed. Strong analytical and problem solving skills.
 Create presentations and materials needed for training, both live and web based.
 Provide customer support to a large customer base on multiple products. Collaborate with other departments to
improve processes and service to customers.
 Strong written and verbal communication, organizational, and customer interaction skills. Ability to participate in
and facilitate group meetings.
 Proficiency with the following technology: MS Office  Captivate  WebEx  Flash  HTML  Adobe 
FullShot  SnagIt  Camtasia  Acoustica  Axure  MS Project  AS400  LMS/SCORM  PeopleSoft 
Java  Xdocs (XML)  SQL  Visual Studio  Parasoft SOAtest

3. PUBLICATIONS:
“A Review of State Rent-to-Own Legislation and their Effectiveness Compared to Proposed Federal
Legislation,” Consumer Interests Annual, 1999
CONFERENCE PRESENTATIONS:
Jack Henry & Associates, Inc. National Users Conference
Various presentations for numerous products from October 2005 – October 2008
University Of Missouri, Columbia
“A Review of State Rent-to-Own Legislation and their Effectiveness Compared to Proposed
Federal Legislation,” Chicago, IL, March 1999
PROVEN LEADERSHIP & ACTIVITIES:
Vacation Bible School Director (2009-present)
School Advisory Board President (2008 & 2009)
Fundraising Director (2005-present)
Capital Campaign Special Events Coordinator and Assistant to Chair (2005-2007), Campaign Goal
over $3 million
Consumer and Family Economics Graduate Student Association Member (1997-1999)
Graduate Professional Council Representative (1997-1998)
Student Affairs Committee of Faculty Council Representative (1997-1998)
Recruitment Vice President (1996), Alpha Delta Pi Sorority
MU Homecoming Parade Core Committee (1995)

4. Sara J. Schad
References
Tom Edwards
Product Specialist
Jack Henry & Associates, Inc.
Birmingham, AL 35201
(417)235-6652
Ann Saunders
Drury University Coordinator /Academic Advisor
College of Graduate and Continuing Studies
Monett, MO 65708
(417)235-2007
Jill Poetker-Smith
SVP & Human Resource Director
Hawthorne Bank
Jefferson City, MO 65109
(573)761-6136