1. About our client: as one of the construction leader in Qatar, QDVC has met an unprecedented growth on
the Qatari market thanks to major and strategic projects rising its workforce by 50%. To respond to such
increase of employees and be in line with international standards of quality, safety and welfare, QDVC, has
built its own labor camp in Qatar to accommodate its entire workforce for the next 15 years.
About the project: the workers community camp of QDVC is named Serge Moulene and has been built as
per Qatar Foundation standards. Able to host more than 6,000 workers, it includes all the necessary
facilities such as mess halls, sports fields (indoor and outdoor), entertainment, shopping or barbershop and
provides all the services of daily life such as catering, housekeeping, cleaning and laundry.
PROJECT SCOPE: facilities design, catering, cleaning and housekeeping, laundry, logistic and maintenance
MISSION SNAPSHOT: welcome all residents back from work with a clean room, clean bed and fresh washed clothes
before eating a tasty meal at the mess hall.
2,500Sq feet kitchen
260Newrest employees
6,000Workers camp capacity
600km
Daily meals transport
to workers on
construction sites
7Types of menu
24/24Hours activity in kitchen
and laundry
3,500Seats capacity in
the mess hall
1260kg
Of laundry
washed everyday
QDVC Workers Community
Business Case
QDVC Workers Community
Business Case

2. Build a labor community based on international standards
• Design a camp based on safety and durability for a 15 years term project.
• Obtain assistance and guidance for the set up of service facilities
such as kitchen, mess halls, laundry etc…
Project Challenges:Project Challenges:
Guaranty a smooth delivery of services at the camp
• Serve and deliver meals on time
• Set up a rigorous housekeeping and cleaning program
• Schedule a laundry plan for all residents
• Manage 100km of logistic route for the food delivery
between the camp kitchen and 8 working sites
• Obtain visibility and transparency on the actions of the
service provider
• Guarantee the safety, hygiene and cleanliness of the
camp and its residents at all time
• Be in a “hassle free” situation to focus on core business
1
2
Implement welfare standards for all residents on camp
• Tend to Qatar Foundation standards of excellence
• Serve tasty and warm meals on continuous basis
• Cater for a multi-ethnic population
• Manage community expectations and requirement
3
4Optimize cost efficiency
• Demonstrate competitiveness of each service
• Implement cost saving measures and processes
• Anticipate changes be it local regulations or new projects
Arabic
North Indian
South Indian
Filipino
Sri Lankan
Bengali
1%
21%
13%
3%
3%
59%
S I T E D E M O G R A P H I C

3. Our Solutions:Our Solutions:
Design the catering and laundry facilities
• Assist the client with kitchen design in line with ISO 22,000 standards
• Conceptualize the mess hall to guarantee smooth flow of people and
minimize queuing
• Assist the client with the identification and sourcing of the kitchen/
laundry equipment
• Propose safe and efficient alternatives to reduce hazard risks:
fire sprinkler, exhaustion system, non heavy fire equipment etc…
Innovate and ensure
operational cost
efficiency
• Propose seasonable products
to offer most competitive offer
• Boost staff productivity
through machinery for kitchen
and laundry. eg: chapatti
machines, heavy flatwork
dryer/ironer etc…
• Set up automated assembly
line for food packing
• Conduct regular
communication campaign
towards residents to avoid
wastage and littering
• Prioritize implementation of
service counter on working site
to minimize use of disposables
for food delivery
Implement new set of standards
• Commit to continuous improvement with ISO 9001 & 22,000 certification
• Implement a panel of KPI for each service deployed on site
• Deploy Newrest Group food safety policy on site
• Conduct monthly laboratory test on water and meals sample
• Ensure the food delivery through isothermal and chilled transportation
Track and measure our performance
• Monitor monthly KPI with client representative
• Conduct weekly food tasting with the workers community
• Bi monthly QHSE review with client
• Conduct monthly HACCP audit and safety check list on camp and working sites
• Monitor safety events and near miss with weekly communication
• Conduct a yearly internal audit by Newrest Group
Engage our staff to success
• Monitor constant and regular staff training
- Each employee go through 5 trainings per semester
- 50 toolboxes per week
• Commit to an employee of the month system
• Focus on internal promotion
• Transfer of know-how between Newrest affiliates
Improve the welfare of the workers
• Provide a specific balanced and nutritious menu for each labor community
• Regularly organize events and special menu for all community
• Enhance the atmosphere and ambiance of the mess hall
Engage a dialogue with the camp community
• Provide a dedicated chef cook for each labor community
• Conduct weekly food tasting with residents
• Commit to a monthly meeting with residents representatives and maintain
a constant dialogue
• Adapt the menu as per the request of the communities
Newrest Gulf proposed kitchen layout for QDVC
1
2
3
4
S A M P L E O F K P I

4. NEWREST GROUP: With origins in Group Catair in 1996, and founded by its Co-CEO’s Olivier Sadran and Jonathan Stent-Torriani, Newrest is the only major catering company active in all catering and related
hospitality segments including airline catering, buy-on-board, duty-free on board, rail catering, airport and motorway retail concession, contract catering, remote site and support services. With 2014
revenues under management of 1,386 Billion Euros and more than 28,000 employees world-wide in 49 countries, Newrest is also the second largest ‘independent’ airline caterer world-wide. At year end
closing 2014 (September) Newrest is 90,1% management-owned, with its managers holding its capital (200 managers). The remaining capital is held by Naxicap Partners (5,5%), Ardian (ex. Axa PE) (2,895%) and
BNP Paribas Dvpt (1,505%).
Newrest is committed to constant improvement and innovation for its clients, the well-being and progress of its employees and managers, a sustainable and durable development of the company, and total
respect of social and environmental values in all of its activities.
NEWREST GULF AT A GLANCE: Established in Qatar in 2013, Newrest Gulf as member of Newrest Group aims to bring a fresh eye in the Catering and Soft services market in Qatar, UAE, Bahrain & Kuwait,
by bringing innovation, QHSE international obligations and high standard values into a competitive offer. Our strong presence in the Gulf through Saudi Arabia and Oman brings a solid development base
with know how transfer and expertise back up.
Newrest recognized footprint within the region with endeavoring tie-up with each of its local partners broadens horizons and strengthens Newrest Gulf locally and internationally.
www.newrest.comOCT 2015
Results:
• Achievement of KPI targets
_ Monthly KPI results constantly above 75% of compliance
_ Weekly food testing survey results above 76% of satisfaction
Results:
• World class kitchen fully adapted to massive production • International standards accreditation
• Extension of scope of work:
_ Kitchen and laundry maintenance
_ Barbershop service
_ Grocery shop management
• Cost efficiency with competitive offer
matching client budget
• Extension of project:
_ Food delivery to NOH2 project in JV with Bin Omran
trading & contracting
_ Food delivery to LRT project for Qatar rail subcontractors