BUSINES SPLAN

1. 1
Global Small Business Plan: Errand
Courier Inc.
[Name]
[Institution]

2. Executive Summary
 Errand Courier Inc. is a startup global small
business with its head offices located in
Manhattan, New York.
 The business will be offering a wide range of
global courier and package delivery services
throughout the United States, Mexico,
Canada, Jamaica, Ecuador and West Indies.
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3. Company Logo
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4. Company Information
 Errand Courier Inc. is an upcoming global small
businesses that seeks to provide professional courier
services, package delivery and courier tracking
services in several countries namely the United
States, Mexico, Canada, Jamaica, Ecuador and West
Indies
 The history of the company dates back to December
2019 when I teamed up with three of my friends to
start a package and courier delivery services
business.
 Located in Manhattan, New York, the company
currently has 7 employees.
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5. Mission Statement
 The mission of Errand Courier Inc. is to
create a positive global impact by providing
cheap, efficient and fast courier and delivery
services.
 From its current humble beginnings, the
company intends to become a global
business by expanding its operations to
other countries.
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6. Product/Services
 Our services will include the following:
 Air courier and freight delivery with schedules on all
the major air routes in the target countries
 Sea freight delivery services for imports, exports and
other cross ocean trade cargo delivery services
(Singh, Singh & Bhardwaj, 2011).
 International road delivery services for bulk goods
throughout the United states, Mexico and Canada.
 Provision of quality 24 hour package tracking services
for special or high value goods.
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7. Advertising
 The advertising and marketing of the company will
primarily be carried out through the provision of
business brochures and fliers to prospective
customers across the target countries.
 We will also use the internet and social media
platforms such as Facebook, Twitter and Instagram to
promote the business.
 The other advertisement channels that will be used to
promote the business include local mainstream media
like TV stations, local newspapers, radio and
magazines.
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8. Market
 The target market for the company include a wide
range of professional businesses operating the target
countries namely hotels, online stores, government
agencies, schools, restaurants, financial institutions,
contractors and corporate organizations (Rauyruen,
Miller & Groth, 2019).
 The company will also target individual customers
such as applicants, accountants, doctors and other
clients who may need to send or receive classified
and confidential documents (Wisniewski, 2017).
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9. Advertising
 The advertising and marketing of the company will
primarily be carried out through the provision of business
brochures and fliers to prospective customers across the
target countries (Yu, Zhang, Wu & Xie, 2013).
 We will also use the internet and social media platforms
such as Facebook, Twitter and Instagram to promote the
business (Jermsittiparsert, 2019).
 The other advertisement channels that will be used to
promote the business include local mainstream media
like TV stations, local newspapers, radio and magazines.
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10. Financials
 Errand Courier Inc will require a start-up capital of
$100,000. The projected operational financial
needs for the business is as follows:
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Start up Financial Need Projected Cost
Company registration and licenses $18,000
Renting of office and storage spaces $20,000
Hiring of transport carriers including vans,
motorcycles, lorries and cargo planes
$30,000
Salaries and administrative costs $32,000
Total $100,000

11. Growth Potential
 The projected projected financial and market
growth for Errand Courier Inc. is as follows:
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Projected financial and market growth

12. References
Jermsittiparsert, K. (2019). Service marketing mix and service value: a way to increase
customer satisfaction. In Proceedings of the 3rd International Conference on
Business and Information Management (pp. 52-58).
Rauyruen, P., Miller, K. E., & Groth, M. (2019). B2B services: linking service loyalty
and brand equity. Journal of Services Marketing.
Singh, L. P., Singh, S., & Bhardwaj, A. (2011). Role of logistics and transportation in
green supply chain management: an exploratory study of courier service industry
in India. International Journal of Advanced Engineering Technology, 2(1), 260-
269.
Yu, B., Zhang, S., Wu, S., & Xie, J. (2013). A Study of Courier Service Quality
Improvement Based on a Two-Stage QFD. In LISS 2012 (pp. 885-891). Springer,
Berlin, Heidelberg.
Wisniewski, S. C. (2017). Multinational enterprises in the courier service industry:
Aspects of employment and working conditions in selected enterprises (No.
993248603402676). International Labour Organization.
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