12. NON VERBAL COMMUNICATION
Without words
Non verbal clues
Quick effect
Mostly used by uneducated
Body language or audio/visual
13. Body language
Expression on the face
Non verbal mode
Types:
Gestures
Postures
Facial expression
Eye contact
Dress & appearance
Silence
15. Suggestions for effective
communication
Create open communication environment
Sympathize the receiver
Try to talk in the language the receiver
can decode
Select most suitable medium
Analyze & work on the feedback