1. Context
Training Phases
Event
For example - Service Now
API - Create Ticket
Webapp / Desktop App
User input questions
Ticket Confirmation
Automatic Ticket creation

2. Tech stack
- HTML/CSS/ JS Framework React - Angular Vue etc
- Dialogflow Google
- Service now API - and Spring Boot Wrapper
- Electronjs -
in case if desktop quick launch application required
to wrap the web code as is can be used.
Create scenario based questions using context and training..
What do you want to do today ?
Ans : I want to create prod release
Ok Sounds Great Whats the date ?
Ans: 22nd May
Sounds great, what type of ticket? 1. Prod 2. UAT 3. Stage?
Ans : 1
Great going, select the following items so that I can guide you
Server - <drop down>
DB required -<drop down>
Ans : selections
Great going - we are almost done, few more questions and we are set to create ticket

3. Further reading
https://cloud.google.com/dialogflow/docs/
https://reactjs.org/
https://angular.io/
https://www.electronjs.org/
https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/integrate/inbound_rest/task/t_GetStartedCreateInt.html