1. Mobile Number: 083 295 1657
Email address: S.MOKALAKE@OUTLOOK.COM
Career Objective
To obtain a challenging position that allows me to utilize my
Current skills to assist in advancing a business that offers a
Stable employment opportunity. I am also eager to learn
New skills and business, technological advancement.
INFORMATION SUPPLIED BY APPLICANT
PERSONAL DETAILS
FULL NAMES : STEVEN MOKALAKE
HOME LANGUAGE : SOTHO
OTHER LANGUAGES : ENGLISH, XHOSA, ZULU, TSWANA
NATIONALITY : SOUTH AFRICAN
DRIVERS LICENCE : LEARNERS LICENCE
FORM OF TRANSPORT : PUBLIC TRANSPORT
RESIDENTIAL AREA : Fontana 408 inn joubert park Johannesburg 2001
EMAIL ADDRESS : S.MOKALAKE@OUTLOOK.COM
TERTIARY EDUCATION
INSTITUTION : DYNACARE
YEAR : 2011
LEVEL ATTAINED : BASIC FIRST AID – EMERGENCY LEVEL ONE
INSTITUTION : DYNACARE
YEAR : 2011
LEVEL ATTAINED : BASIC FIRE TRAINING – FIRE EXTINGUISHER
USE
INSTITUTION : CARPE DIEM DS

2. YEAR : 2010
LEVEL ATTAINED : STOCK TAKING CERTIFICATE
INSTITUTION : EKURHULENI EAST COLLEGE
YEAR : 2009
LEVEL ATTAINED : PC ENGINEERING A+
INSTITUTION : EKURHULENI EAST COLLEGE
YEAR : 2008
LEVEL ATTAINED : BASIC COMPUTER CERTIFICATE
INSTITUTION : EKURHULENI EAST COLLEGE
YEAR : 2008
LEVEL ATTAINED : NATIONAL SENIOR CERTIFICATE (NSC) N3
KEY SKILLS
• ITmaintenance
• Hardware faults
• Network support
• Safety legislation
• Loggingfaults
• Replacingparts
• IT infrastructure
• Troubleshooting
KEY COMPETENCIES
• Identifying and remedying performance Bottlenecks in complex systems.
• Repairing IT equipment and replacing parts.
• Prioritising in a fast moving environment.
• Ability to grasp technical concepts quickly and easily.
• Giving sound advice on technical matters.
• Maintaining records of software licenses.
• Flexible to overtime requests.
• Strong system and IT experience
PERSONAL SKILLS
• The ability to self-manage, proactively working as a member of a team
• Computer (desktop and server) hardware, Software knowledge
• Active directory administration skills

3. • Exchange administration skills
• Microsoft Office knowledge
• Oracle database and Blanco System knowledge
• General networking knowledge
• Cisco skills advantage
• Drive, achievement, quality and service orientation
• Ability to work under pressure and multitask and excellent problem Resolution skills.
• Timekeeping.
• Tolerance for stress, Open to different ideas, working practices and Cultures.
• Assertive with good communication skills.
• Eagerness and willingness to take on challenges and learn.
• Good leadership.
• Proficient in computer skills
• Good Microsoft operating systems knowledge
EMPLOYMENT HISTORY
COMPANY NAME : EMPERORS PALACE, and GOLD REEF CITY
Casino and Resort
DATES OF EMPLOYMENT : JULY 2014 – May 2015
LAST POSITION HELD : Bartender/Cashier
REASON FOR LEAVING : End of contract
Summary of Qualifications:
• Serve customers by establishing rapport, building customer confidence,
providing accurate information, and promoting product through point of
successful sale
• Establish professional, yet personalized rapport with customer upon contact,
by phone or in person
• Answer all questions, providing detailed information and establishing trust
with the customer to close of sale
• Describe promote product in line with customers express needs and promoting
purchase of related products
• Stock shelves, counters, or tables with merchandise
• Promote extended warranty/maintenance agreements, parts accessories
purchase
• Balance funds at the end of the shift.
Redeem foreign currencies using accurate exchange rates.
Help other cashiers when needed.

4. Assist customers with any credit-related problems.
Complete all gaming forms and reports.
Provide friendly, courteous and efficient service to customers.
Record information regarding all transactions in the computer.
Verify correct amounts of loose coins and bundled paper money.
Maintain the cage safe and clean. Responsible for exchanging cash for casino
tokens, and vice versa. To handle financial transactions for casino patrons with
skill and integrity.
Proficient in using Coffee Machine, Frozen Drink Machine, Juicer, Milkshake.
Strong money handling skills
Ability to work as a team player, and very eager to learn new things.
Amazing ability to take initiative and work unsupervised
excellent customer service and communication skills.
Skill Tool (if applicable)
Free-Pour Barista
Latte Art
Fudge Art
Customer Service
Staff Management
Cash Handling Micros POS System
Bookkeeping Micros POS System
• Process food orders, answer questions, respond to concerns, and alleviated delicate
situations with professionalism and sensitivity
• Provide top-notch service to both children and adults
• Increased employee knowledge by assisting with development and implementation of
product-awareness
• Instrumental in improving customer-satisfaction ratings through suggestion,
development, and implementation of new reporting procedures
• Contributed to increasing sales in coffee as well as other snack products

5. • Provide employees with tools to maintain and increase service levels to both internal
and external customers. Worked closely with other professionals to promote sales,
clarify information, and distribute reports.
• Collaborate with Owner to create strategic plans to enhance customer satisfaction
• Responsible for opening and setting up for customers, ordering and prefacing of
pastries and making sure Equipment works properly
• Pick up and serve order when it was ready
• Provided assistance in other job classifications.
• Determine that all tasks are performed immediately as directed by immediate
supervisor
• Maintain the café area clean.
Serve food and beverages to customers seated at counter.
Send orders to kitchen as and when received
COMPANY NAME : Green Valley Life (ORGANIC FOOD STORE)
DATES OF EMPLOYMENT : NOVEMBER 2013 – MAY 2014
LAST POSITION HELD : Barista, Juice Maker and waiter
REASON FOR LEAVING : CAREER GROWTH
Summary of Qualifications:
• Great experience in preparing beverages in a fast paced casual dining
atmosphere, thorough knowledge of ordering, merchandising and stocking of
products.
Proficient in using Coffee Machine, Frozen Drink Machine, Juicer, Milkshake
Blender. I am confident, skilled and enjoy being part of the coffee industry.
Strong money handling skills
Ability to work as a team player, and very eager to learn new things.
Amazing ability to take initiative and work unsupervised
excellent customer service and communication skills.
Skill Tool (if applicable)
Certified Barista Variety of espresso machines
Free-Pour Barista
Latte Art
Fudge Art

6. Customer Service
Computer Literacy In-store POS system, MS Windows, Macintosh
Staff Management
Cash Handling
Bookkeeping MS Excel, in-store POS system
• Process food orders, answer questions, respond to concerns, and alleviated delicate
situations with professionalism and sensitivity
• Provide top-notch service to both children and adults
• Increased employee knowledge by assisting with development and implementation of
product-awareness
• Instrumental in improving customer-satisfaction ratings through suggestion,
development, and implementation of new reporting procedures
• Contributed to increasing sales in coffee as well as other snack products
• Provide employees with tools to maintain and increase service levels to both internal
and external customers. Worked closely with other professionals to promote sales,
clarify information, and distribute reports.
• Collaborate with Owner to create strategic plans to enhance customer satisfaction
• Responsible for opening and setting up for customers, ordering and prefacing of
pastries and making sure Equipment works properly
• Pick up and serve order when it was ready
• Provided assistance in other job classifications.
• Determine that all tasks are performed immediately as directed by immediate
supervisor
• Maintain the café area clean.
Serve food and beverages to customers seated at counter.
Send orders to kitchen as and when received
COMPANY NAME : EDCON
DATES OF EMPLOYMENT : AUGAST – NOVEMBER 2013
LAST POSITION HELD : CASHIER/SALES PERSON
REASON FOR LEAVING : CONTRACT ENDED

7. Duties:
 Delivering an exceptional cashier service through excellent customer
servicing, sales and transactional processing.
 Ability to deal with large transaction volumes.
 Taking money, checks, electronic payments, and coupons from the
customer and giving back the correct change.
 Being responsible for accuracy of a till & keeping the till safe tidy and
clean.
 Working efficiently under pressure.
 Identifying common fraud/errors/irregular transactions.
 Using hands to scan items operate cash register, and bag orders.
 Performing basic math computations, such as addition
subtraction, and division.
COMPANY NAME : DATASERV SA
DATES OF EMPLOYMENT : OCTOBER 2010 – MAY 2013
LAST POSITION HELD : WAREHOUSE LOGISTIC SUPERVISOR AND
TECHNICAL TESTER
REASON FOR LEAVING : Relocated
Duties:
• Reading work order to determine which materials are to be moved
• Evaluate performance of staff
• Odd clerical jobs
• Handle administrative queries
• Monitoring IT network to ensure availability to all users
• Perform data erasure using Blanco version 10
• Controlling goods out of goods in doors
• Onsite data erasure
• Customer technical support
• Prepare reports using oracle database
• Daily pick and pack of stock
• Supporting customers
• Providing first level technical support to customers
• Ability to convey technical solutions in a clear and concise manner

8. • Installing and configuring computer hardware systems and IT software
• Undertaking analysis, diagnosis and resolution of client problems via phone, email
and face to face contact
• Escalating unresolved problems to other support staff
• Taking ownership of problems and tracking them to a successful conclusion
• Continuously reviewing performance against service level agreements
• Producing documentation and reports to a high standard
• Testing and evaluating new technology
o Onsite
o Remotely
o Telephonically
COMPANY NAME : TSAFRIKA – THE PROFESSIONAL
ENTERTAINER
DATES OF EMPLOYMENT : JUNE 2010 -
LAST POSITION HELD : MAGICIAN – UNDER MAGICAL MARC
REASON FOR LEAVING : AS AND WHEN NEEDED
Duties:
• Juggling clubs
• Face painting
• Performing Magic tricks
• Entertain with Jokes and Balloons
• Give away promotion products
• Balloon artist / twister
• Carnival busking
• Stilts walking
• Costume character
• Travel, setups and events
• Customer relations
COMPANY NAME : WORLD CUP 2010, ASSIGN SERVICES
DATES OF EMPLOYMENT : JUNE 2010 – JULY 2010
LAST POSITION HELD : WAREHOUSE ASSISTANCE
REASON FOR LEAVING : TEMPORARY POSITION
Duties:
• Reading work order to determine which materials are to be moved

9. • Move material form storage and work sites to designated areas
• Prepared reports
• Attaches identification tags or labels to material and mark information on containers
• Daily pick and pack of stock
• Handle customer queries
• Controlling goods in a goods out
COMPANY NAME : HELLENIC COMMUNITY OF SPRINGS
DATES OF EMPLOYMENT : 2004 - 2006
LAST POSITION HELD : HANDYMAN – GENERAL WORKER
REASON FOR LEAVING : CAREER GROWTH
Duties:
• Performing general maintenance and repair of equipment and buildings requiring
practical skills, knowledge (but not proficiency) in such trades as painting, carpentry,
plumbing, masonry, and electrical work
• Replacing electrical receptacles, wires, switches, fixtures
• Using plaster or compound to patch minor holes and cracks in walls and ceilings
• Replacing damaged panelling and floor tiles
• Performing other related duties and participates in special projects as assigned
COMPANY NAME : PTG COMPUTERS
DATES OF EMPLOYMENT : 2005 - 2008
LAST POSITION HELD : IT TECHNICIAN
REASON FOR LEAVING : CAREER GROWTH
Duties:
• Installation and maintenance of telephone lines, data lines and internet lines
• Performing very basic clerical functions
• Handle customer queries
• Process complaints
• Managing the stores network servers
• Configure, troubleshooting, standardizing and monitoring the network servers
• Assembling and dissemble of computers, Laptops and other electronic appliances
COMPANY NAME : UNISA
DATES OF EMPLOYMENT : 2003 - 2005
LAST POSITION HELD : INVIGILATOR
REASON FOR LEAVING : TEMPORARY POSITION

10. Duties:
• Ensured a calm environment
• Help to organise students at the start and the end of each exam
• Provide the correct information and material for the successful completion of the
exam
• Ensure that the conduct of the exam takes place within the guidelines set down by
chief invigilator
• Refer suspected malpractice to the Exams Officer
• Ensure correct exam procedure is being followed
• Mark the attendance registers
• Dealt with any disturbances to the exam
• Give a report in the event of any discrepancy or irregularity in the progress of
examination
COMPANY NAME : SDL AND MULTISURE
DATES OF EMPLOYMENT : JANUARY 2006 – MARCH 2008
LAST POSITION HELD : TELEMARKETER / SALES CONSULTANT
REASON FOR LEAVING : CAREER GROWTH
Duties:
• Calls on existing and potential referral sources to provide educational information an
materials as well as agency updates
• Maintain confidentiality of information as required by state/federal regulations and
company policy
• Organize, outline and maintain a well defined call cycle
• Work collaborative with corporate communications on the creation of various
marketing tools including barouches, videos, exhibit displays, press releases and
advertising
• Helps develop, implement and evaluate marketing plan and tools for service lines,
facilities and organization as appropriate
• Prepares and monitors marketing report, goals and outcomes, communications
regularly and effectively with supervisor to ensure mutual goals are understood and
met
• Conduct marketing activates according to the policies, procedures and protocols of
the agency
• Conduct client or market surveys in order to obtain information about potential
customers
• Schedule appointments for the sales representatives to meet the prospective
customers or for customers to attend sales presentations
• Obtain customer information such as name, address, and payment method, and enter
orders into computers.
• Explain products or services and prices, and answer questions from customers.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Follow-up calls to customers

11. REFERENCES
Institution Contact Person Position Contact Numbers
Emperors palace and Gold Reef City Mr McDonald and Thato Managers
083 436 5237/0112698787
073 4032 704/0112485135
Green Valley Life Raven and Sharleen Owners
087 1503 314
084 8345 199
Dataserv Quinton Strydom Manager
011 462 5253
072 372 2599
UNISA Rosie De Villiers Chief Invigilator
083 9864 214
011 814 5192
Ekurhuleni springs college Mr T Ditshego Lecture
076 5845 173
011 7364 400
P.T.G Computers Mr P. Shibba Owner
011 8151 867
082 2224 716